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Full text of "The year 2000 problem : Canada's state of readiness :
thirteenth report (interim) "
See other formats
19
3 1761 1
Government
Publications
Re
HOUSE OF COMMONS
CANADA
THE YEAR 2000 PROBLEM —
CANADA’S STATE OF READINESS
Thirteenth Report (Interim)
Standing Committee on Industry
February 1999
The Speaker of the House hereby grants permission to reproduce this document, in whole or in part, for use in schools and for other purposes
suchas private study, research, criticism, review or newspaper summary. Any commercial or other use or reproduction of this publication requires
the express prior written authorization of the Speaker of the House of Commons.
Ifthis document contains excerpts or the full text of briefs presented to the Committee, permission to reproduce these briefs in whole or in part,
must be obtained from their authors.
Also available on the Parliamentary Internet Parlementaire: http://www.parl.gc.ca
Available from Public Works and Government Services Canada — Publishing, Ottawa, Canada K1A 0S9
THE YEAR 2000 PROBLEM —
CANADA’S STATE OF READINESS
Thirteenth Report (Interim)
Standing Committee on Industry
February 1999
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MAY 19 1999 i
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J L J Publications Service
STANDING COMMITTEE ON INDUSTRY
CHAIR
Susan Whelan Essex
VICE-CHAIRS
Eugène Bellemare Carleton—Gloucester
Rahim Jaffer Edmonton—Strathcona
MEMBERS
Chris Axworthy Saskatoon—Rosetown-—Biggar
Sue Barnes London West
Antoine Dubé Lévis
Marlene Jennings Notre-Dame-de-Grace—Lachine
Jim Jones Markham
Stan Keyes Hamilton West
Francine Lalonde Mercier
Walt Lastewka St. Catharines
Eric Lowther Calgary Centre
lan Murray Lanark—Carleton
Jim Pankiw Saskatoon—Humboldt
Janko Peric Cambridge
Alex Shepherd Durham
CLERK
Elizabeth Kingston
RESEARCH STAFF
Research Branch, Library of Parliament
Antony Jackson, Nathalie Pothier and Daniel Brassard, Research Officers
Digitized by the Internet Archive
in 2023 with funding from
University of Toronto
https://archive.org/details/31/61119708758
THE STANDING COMMITTEE ON INDUSTRY
has the honour to present its
THIRTEENTH REPORT
Pursuant to Standing Order 108(2), the Standing Committee on Industry proceeded
to a study on Information Technology: Preparedness for Year 2000.
At this stage in its study, the Committee wishes to table this interim report.
TABLE OF CONTENTS
(7m REE
SUMMARY
Pee eee wo rt tice tne he ae ee ee 1
INTRODUCTION saisies cies tale mene RENE 3
INFORMATION SHARING 0) oo) ot ee ER ER 5
THE YEAR '2000°TASK-FORGE MORIN RENE CIS ART ME TUE ON 4
RESPONSIBICITIES AND WABI TIES aerate een ee eee 9
AREAS'OF CONCERN Yt re eee eee eee eae ee 11
Health Cares ETAT RS MAR ORNE NE ON oT Pine ere 11
Small and Medium-Sized Enterprises... "M MR ON EN, HE eee 12
Manufacturing Sector....…..°".""TeMeNMIMeNON ISOMNON IT enCIOA 0. . 13
Retail Sector ::::, oc 20. monnmosietonié thin + re 13
Agriculture.and. Mining SeCtOrs Re RE OLA 14
SATISFACTORY PROGRES SE OO ferries toe eee i ee 1%
81-10) errs em emer: Peete re Ear tw eh has eA aes FA
À: : ElecthicityS@GtOn SR ER er ea ae are i
B. Oiland'Gas Sector boo er ie 18
Telecommunications re JSS Ve. 170 DANONE es ee ey eee C0 18
Transportation ss de nie RS Sear Maleate aa kee ee eet 19
À, Altec. ie RP scant ing, Se eee 0 Te 19
B. Rail... sus ms. OR ARE Seca os eae mene 20
C. Seas cc) Pe USER RIE NR eet AT ARRET RER peat 20
D. Trucking s+’ s.s' 2% RSR eee ol 20
Automobile Sector: 22.0) PS a I EME RE CEE VE eur 20
Banking and Insurance Sector ............................................. 21
THE PUBLIC SECTOR 5000 0 RS 23
VOCAL SERVICES oc. ote cs A TC TO EE CE ec ree 23
A: MunicipalServicesehin ties en ata 23
BMAPONGS SETVICRSRERR TS. ck le OO ae eee we cee 24
GCG. *Water-arid’ Wastewater Services... 008 Pete eerie 24
ProvinGial'GovVernments ns. ART. enr uen Uiviccn » cod eee ee ae aes een 24
Federal Govérnment".5.2. ce ey laide oS ele de ent CT TR 25
INTERNATIONAL ASPEGFS SEA LL acd oat ote NT ONE PRE 27
EMERGENGY PREPAREDNESS ve dit cb ati ove eee eae chee tee 29
Overview of Emergency Preparedness Canada .............................. 29
Emergency Preparedness and the Year 2000 Problem ........................ 29
A. The Need for Emergency Preparedness ............. 1 00» sey ope 29
B. Actions of the Federal Government: set nowt die? Gee Harn 30
C.. Actions.of Provincial Governments. ...........-...:...0.. Hee AIO 31
D: --Gommunication with the Public :...:... cee le. oe eee ee 32
GONGLUSION M case coer gree aver svc mamuurere metiers OO DOM ae aa 33
LIST ORIRECOMMENDATIONS: us RP D
APPENDIX A — GOVERNMENT RESPONSE TO THE SIXTH REPORT ............ oF
APPENDIX B — LETTER TO THE MINISTER OF FINANCE ................:..... 55
AEPENDIX:‘C LIST OF WITNESSES « Js oo oe ce RE 54
APPENDEICD = LISTOF:BRIEES 2,2... CON MR 63
REQUEST FOR GOVERNMENT RESPONSE (3.00 oc PR SR 69
DISSENTING OPINION | 5.0% TOR ace ve RON TE FA
MINUTES OFPROCEEDINGS 22.254000 Scobie ate The)
Vi
SUMMARY
OS BEND OF DIB PR ON ISNOHEY
On the eve of the new millennium Canadians face a number of challenges, one of the
most important of which is the Year 2000 computer problem. A few years ago virtually no
one had heard of this problem, while today Canadians are often bombarded with
contradiciory information on the subject. That is why the Committee has tried to evaluate
the situation by inviting representatives from different private sectors and organizations,
from certain public sectors of provincial or municipal governments, which are not under
federal jurisdiction, and finally from federal services.
Since issuing its first interim report on the subject last May, the Committee received
the Year 2000 Task Force’s final report in the beginning of July and the federal
government’s answers to the Committee recommendations in October, and has been
vigilant in monitoring progress towards overcoming the Year 2000 problem. This report is
the result of the Committee’s second review of Canada’s progress. The Committee
anticipates holding its next round of hearings in the April to June 1999 time frame.
The Committee recognizes the actions of the federal government and others in
implementing many of the recommendations from its first interim report. Specifically, the
federal government, by implementing our recommendation 7, with regards to the full
amortization of the new computers purchased by small and medium-sized firms, has
made it easier for them to be Year 2000 compliant. Progress has been made in many areas
since the Committee held its first round of hearings, but much remains to be done and
some areas need particular attention.
The time remaining to find and correct problems is growing short. Most Canadians
and Canadian companies and institutions are well aware of the Year 2000 problem but
many small and medium-sized enterprises (SMEs) and even some larger manufacturers
are not yet addressing the issue. This is particularly distressing since many SMEs do not
appreciate their legal responsibilities nor the fact that their business insurance will not
cover Year 2000-related problems that they should have anticipated and corrected. The
Committee sees an urgent need for more firms to test now and for businesses to realize
they are fully accountable for failure to act. Firms also need to start preparing contingency
plans and business resumption plans to help ensure that they remain in business in the
new millennium. The Committee reiterates the need for businesses to act now and not wait
until it is too late.
One of the more encouraging findings is that Canadians can likely expect that
essential services such as electrical power and communications will not be interrupted.
Nor are there likely to be major problems with the financial services, transportation sectors,
and most essential public services that make up the infrastructure on which society and
the economy depend.
Another positive sign is that the main stakeholders involved in emergency
preparedness, including all levels of governments, are working on plans to cover many of
the possible Year 2000 problems, including those resulting from the inevitable undetected
“glitch.” The federal government has shown leadership in creating a National Planning
Group to coordinate these efforts nationally and provide advice to the Department of
National Defence in preparing for possible aid to civilian authorities. Provincial and
municipal governments are working collaboratively with the federal government and
providers of essential services to reduce the chances of problems and to develop
appropriate emergency preparedness measures. Although the extent of possible
problems will not be known until much closer to the new millennium, all Canadians should
be prepared to take whatever measures are recommended to prepare themselves and
their families to handle possible problems and to be ready to do their part to help.
Some sectors, notably agriculture, are only now being provided with the information
that will allow them to assess the impact of the Year 2000 problem and to start planning to
fix them. The Committee noted that the agricultural sector needs additional support to
become Year 2000 ready and has sent a letter to the Minister of Finance on a specific
concern related to this sector.
The Committee heard how the health care sector is working diligently to resolve its
particular Year 2000 problem. The testimony was encouraging, but given the magnitude of
the task for health care and the limited time and financial resources, this remains an area of
concern. The Committee’s recommendation in this area is that the federal and
provincial/territorial governments continue to review this situation on an ongoing basis.
The Committee was informed that larger municipalities are actively working on the
Year 2000 problem and that essential municipal services such as water and wastewater
and police services can be expected to continue to function. A potential area of concern is
the smaller communities who although they may technically have a simpler task to
become Year 2000 compliant, may often be unaware of the diverse aspects of the problem
and lack the necessary expertise.
Throughout the hearing, the Committee heard repeatedly about the high level of
interconnection that exists in our economy. Each sector depends on many other sectors of
the economy if their own operations are to continue. This has created a high level of anxiety
as the various sectors become concerned about the progress of the others, both private
and public, in dealing with the Year 2000 challenge. The Committee’s recommendations in
this area include:
e Increased sharing of Year 2000 test results and provision of publicly available
progress reports by business and the public sector.
e Providing publicly available information on the status and progress of emergency
preparedness measures at all levels of government.
Overall, the Committee was encouraged by much of what it heard (the testimony is
available on the Committee Web pages found on the Parliamentary Internet site
http://www.parl.gc.ca). Working together, Canadians and Canadian companies and
governments can solve the problems associated with the Year 2000 but the pace of action
must be maintained and in some areas accelerated.
INTRODUCTION
The Standing Committee on Industry first heard of the Year 2000 computer problem,
or Millennium Bug, in 1996 and immediately took action. At that time it seemed difficult to
imagine that the practice of abbreviating the year to two digits in computer programs andin
microprocessor embedded chips (found in all sorts of devices like VCRs, fax machines,
telecommunication systems, computerized control systems) could potentially cause such
problems throughout society when the year goes from 1999 to 2000. The total cost of
remedying this problem in Canada will remain unknown until well into the next millennium
but will likely be in the range of $20 billion to $50 billion.
Last spring, after hearing from the public and private sector, the Committee decided
that it would be prudent to highlight the importance and urgency of the Year 2000 problem.
Consequently, it presented its first Interim Report, The Year 2000 Problem — Where Is
Canada Now?, on May 14, 1998. The Committee also made a commitment to actively
monitor the Year 2000 problem in Canada and continue with hearings. The Committee
appreciates the very positive response of the federal government and others, such as
sectoral and industry associations, to the Committee’s previous 26 recommendations
(Appendix A is a copy of the federal government’s response to the Committee’s interim
report which was tabled in the House of Commons on October 6, 1998).
This latest round of hearings has updated the Committee on how well many sectors of
the economy are resolving the Year 2000 problem. It also allowed a review of some areas of
the economy, such as provincial and municipal governments and the resource sectors,
from which the Committee had not had an opportunity to hear during its initial review last
spring.
The Committee learned how, if not corrected within the next 10 months, the Year 2000
problem could negatively impact every Canadian and our entire economy. This is a
non-partisan issue facing all Canadians. It goes beyond jurisdictional boundaries. It
extends beyond national boundaries, and also threatens our trading partners. It must be
solved.
The objective of the solutions is deceptively easy to state: to ensure that computers
and electronic equipment operate just as smoothly on January 1, 2000 as they did on
December 31, 1999. Correcting the problems is simple to explain but time-consuming and
expensive to implement. Computers, computer software and the many databases that
include dates must be checked and those with problems must be fixed, upgraded or
replaced. Since today many computer systems are linked, no organization or company
can solve this in isolation and must work with its clients, suppliers, and partners. In
addition, many of the microchip-based systems ("embedded chips’) that are everywhere
in modern society, and often hidden from view, use two-digit years and must also be
checked and then either fixed or replaced.
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INFORMATION SHARING
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The Committee heard repeatedly about the high level of interconnection in our
economy. Each sector requires many other sectors to be operating to permit its own
operations to continue. All sectors reaffirmed the need for the basic infrastructure that
includes electrical power, telecommunications, oil and gas, water and wastewater, health
care, fire and police services, and transportation. As well, most sectors reported their need
for services from all levels of government. Several also noted that without their clients,
partners and suppliers, they would be unable to function, even if all essential services were
available. This testimony strongly supports the modern truism that parts of society and the
economy are so intricately interlinked that major failures anywhere can seriously affect the
entire country.
Some of the sectors were most concerned on a macro level, that is the status of
supporting services such as Canada Customs, while others were also concerned at a
more micro level, that is, the availability of electricity or water and wastewater services in
their areas. Thus the Committee heard various sectors of the economy express concerns
and anxiety with respect to the level of the Year 2000 preparedness of the other areas of the
economy as well as the level of emergency preparedness of the three levels of
government. The Committee recommends that, to increase the information available to
Canadians:
Recommendation 1:
That Industry Canada work aggressively with representative associations
and trade organizations to promote special interest Web pages on its
Strategis Internet site with links and newsgroup facilities to provide Year
2000 information and to aid the discussion of solutions.
Recommendation 2:
That the federal government publicly disclose details of the Year 2000
readiness of its essential services and of the relevant contingency plans of
key departments on a monthly basis starting in March 1999.
Recommendation 3:
That provincial/territorial and local governments publicly disclose details of
the Year 2000 readiness of their essential services and of their relevant
contingency plans.
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THE YEAR 2000 TASK FORCE
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After the Committee’s first Year 2000 interim report, the Year 2000 Task Force issued its
last report in July 1998 entitled A Call for Action: The Eleventh Hour. The Committee fully
supports the Task Force’s recommendations in that report. The Chair of the Year 2000 Task
Force confirmed to the Committee that:
e Only 1% of businesses remained unaware of the Year 2000 problem.
e Canadian business has made great progress; 70% of businesses had taken
action by May 1998, versus 45% by October 1997 (this figure includes 94% of
medium and large businesses).
e Companies taking action represent 90% of employment in Canada.
e The focus for companies and governments should now be shifting to
contingency planning.
Main sources of information for the Task Force were the two surveys conducted by
Statistics Canada on Canada’s Year 2000 readiness. Some of the main points of concern
highiighted by Statistics Canada’s second survey on Canada’s Year 2000 readiness are:
e Only 58% of small firms expect to be Year 2000 compliant by the end of 1999 with
no information on the remaining 42%. As well, only 15% of small firms have formal
Year 2000 plans.
e There are some potential problems with larger firms. While only 6% plan taking no
action at the moment, formal or informal, 27% do not have a formal plan, and
roughly another 8% have some formal plans but are planning to have their work
completed only in the second half of 1999. These 41% of larger firms could
potentially have problems.
e Although many businesses are aware of legal liability, only about 20% think they
are likely to be sued in the event of their Year 2000 failure.
The Committee also heard that some companies are starting to stockpile inventory in
case suppliers are not prepared. A more positive comment was that larger companies
should insist that their suppliers, partners, and service providers be Year 2000 compliant.
This would have a cascading effect and force many of the latter to start their Year 2000
remediation process.
A Task Force recommendation of interest to all areas of the economy was that
Statistics Canada should carry out a third survey on Year 2000 readiness. This survey
should focus on testing results and time lines and be expanded to include the public,
para-public and private sectors with results made available no later than the end of March
4999. The Committee heard that Statistics Canada’s next survey will indeed follow the Task
Force’s recommendation and focus on contingency planning, degree of preparedness,
extent of testing, and the reliability of the assessments. Statistics Canada’s client groups
within the federal government, including the Department of National Defence, Health
Canada, and the Department of Foreign Affairs, are working to clarify details of the
information needed. The Committee expects to be briefed on the results of this third survey
during the end of April-early May 1999 timeframe. This should allow the Committee to fully
reassess critical areas of concern and determine what other measures may be needed.
RESPONSIBILITIES AND LIABILITIES
TS eee EEE EEE eee
Since the beginning of the public recognition of the Year 2000 problem, a major
motivation for businesses and governments to undertake Year 2000 remediation is their
need to show “due diligence.”
What this means, in practical terms, is that businesses and governments are expected
to be taking all reasonable measures to ensure that this problem is resolved and does not
impact on their shareholders, clients, and partners. The details are different for each
organization but broadly these measures include ensuring that the organization does
everything it reasonably can to correct the Year 2000 problem and to develop and
implement contingency plans and business resumption plans. Failure to show due
diligence could result in a number of consequences for both organizations and their
boards of directors.
The Canadian Bar Association stressed that how a company does or does not deal
with its Year 2000 problems may expose it to liability, possibly giving rise to disputes and
claims down the road. In short, the Committee heard that failure to be Year 2000 compliant
could potentially result in businesses having no business insurance coverage for Year
2000 related incidents, being exposed to legal liability from clients and partners, and being
potentially legally liable for failure to comply with government environmental regulations.
On the other hand, the Committee was also informed that even showing concerted
efforts to be prepared for the Year 2000 problem may not be sufficient if problems
nevertheless emerge. The Canadian Mining Association stated that Environment Canada
had informed it that failure to become Year 2000 compliant will not be an acceptable
defence for being in contravention of statutes such as the Environmental Protection Act
and the Fisheries Act. In addition, the insurance industry explained that from its point of
view, since the Year 2000 problem is viewed as a foreseeable business risk, commercial
insurance products will not normally cover a Year 2000 event.
Statistics Canada’s second survey confirmed that many larger businesses (51%)
recognized that their firms might be sued and 66% of these firms were making specific
plans in case of litigation. Unfortunately, the survey showed that such is not the case with
medium and small firms. Only 37% of medium-sized firms and 19% of small businesses
recognized the potential for being sued and of these approximately one-third were making
specific plans in case of litigation. This finding is disappointing. It is in the interest of all
businesses and governments to exercise due diligence in solving the Year 2000 problem in
order to avoid as much as possible any costly litigation as a result of Year 2000 failures.
Black’s Law Dictionary (Sixth Edition) defines due diligence as “Such a measure of prudence, activity, or assiduity,
as is properly to be expected from, and ordinarily exercised by, a reasonable and prudent man under the particular
circumstances; not measured by any absolute standard, but depending on the relative facts of the special case.”
1
Another legal liability issue raised by several groups related to the information one
organization provides to another on Year 2000 readiness. Witnesses asked which
organizations offering information on Year 2000 readiness status they should believe; they
feared that some organizations might provide overly optimistic information to avoid losing
contracts or business for which Year 2000 compliance has been made a condition.
Misinformation could impact on others that have made plans based on this information.
This is an additional reason for businesses and governments to prepare contingency
plans. The Canadian Bar Association suggested that reliability of information could be
increased by having specific contracts or clauses within existing contracts between
organizations regarding the exchange of Year 2000 related information. The availability of
Year 2000 readiness information varies greatly. Some areas, such as major electrical
utilities, are providing their Year 2000 readiness status on their Internet Web sites, but
others are much more secretive.
10
AREAS OF CONCERN
Ee eee eee eee eee
During its hearings, the Committee found that not all areas are as far along in solving
the Year 2000 problem as it would have anticipated, while some areas have special
problems to overcome. The Committee’s concerns focus on lack of progress, possible
lack of sufficient public funding for becoming compliant, lack of progress by some
important trading partners, and the serious safety or environmental consequences if
problems are not adequately handled.
Health Care
An area of almost universal importance to Canadians is our health care service. While
noting with interest the progress made since last spring, the Committee heard that this
sector remains challenged by slow vendor responses, lack of funding, and lack of skilled
personnel.
The Committee was informed the federal-provincial-territorial governments are now
working on the Year 2000 issue. To address the need for enhanced information exchange
among governments, Health Canada has co-operated with the provincial and territorial
governments in establishing the Year 2000 National Clearinghouse for Health (CYNCH) to
promote the sharing of information on compliance initiatives. One area where all health
care providers could work together is to ensure the continued safety and supply of blood,
blood products, and pharmaceuticals in the year 2000. Although CYNCH appears to be an
excellent initiative that should be expedited, the Committee feels that a more
comprehensive pooling of information and efforts would further assist this sector and
recommends:
Recommendation 4:
That Health Canada actively canvass the provincial/territorial governments,
local health authorities and health care associations as to what additional
information on health sector Year 2000 problems and solutions could be
shared nationwide over the Health Canada Internet site.
Health Canada’s database on medical devices still contains major gaps since many
manufacturers and distributors of medical devices and equipment have not provided the
compliance information requested. The Canadian Hospital Association (CHA) indicated
that this lack of information remains the greatest challenge for health care facilities and
agencies. The information coming from organizations that have begun or have completed
testing on medical devices and equipment indicates that the failure rate of equipment is
relatively low, in the range of 7% to 10%, and the failures that were found are relatively
minor. Nevertheless, significant time and human resources need to be expended to find
these problematic devices.
11
Recommendation 5:
The Committee reiterates Recommendation 10 from the May 1998 Report:
That Health Canada publish the names of manufacturers and importers of
medical devices who do not furnish necessary Year 2000 compliance
information in a timely fashion, and start regulatory or legal action against
them.
The CHA explained that the health sector across Canada is actively working on Year
2000 compliance management and that health care facilities and agencies are now
preparing contingency and service continuity plans. The Committee also heard how the
Year 2000 problem affects not only hospitals but the full spectrum of health care: long-term
care facilities; home and community agencies; community health, public health, mental
health, and addiction services; private clinics and medical laboratories.
An indication of the level of preparedness was provided by the results of an Ontario
Hospital Association (OHA) survey conducted in July 1998. This survey showed that,
though remediation was in progress at 26% of the responding hospitals, the majority had
not yet reached the remediation stage and most were in either the inventory or the
assessment stage. The estimated cost to correct the Year 2000 problem for the hospitals in
Ontario is between $400 million and $700 million over 3 years. The Ontario government
has budgeted an additional $300 million in the health care budget specifically for this
problem. The Committee was also informed that the Alberta government has provided
$170 million for the Year 2000 problem in its provincial health care and that the New
Brunswick government would be providing extra funding for its hospitals. As the final cost
of Year 2000 remediation in the health care sector remains uncertain, the Committee
recommends:
Recommendation 6:
That the federal and provincial/territorial governments monitor the total
costs of Year 2000 remediation in health care to ensure that high quality
medical services to Canadians are not compromised.
Small and Medium-Sized Enterprises
The Committee heard from numerous witnesses that many SMEs, in most sectors
such as manufacturing and resources, persist in not preparing to meet the Year 2000
problem. One witness noted that, in a published survey by the Canadian Federation of
Independent Business, 97% of Canadian SMEs said they were familiar with the Millennium
Bug and its potential effects on their business systems. Some informal steps have been
taken by 73% of these businesses but many have not implemented a formal action plan.
Most sectors expressed concern with the inaction of SMEs.
SMEs that do not correct the Year 2000 problem could, like other businesses, find
themselves with serious difficulties at the year 2000, up to and including going out of
business. Even though many SMEs have a very short time horizon for their activities,
waiting until near the end of 1999 may well prove fatal. Many SMEs may find that correcting
the Year 2000 problem is a relatively simple task, such as replacing or upgrading their
hardware and software or installing a simple “patch”. They first need an assessment and
they must leave enough time to correct any problems discovered.
The Committee had the opportunity to be briefed on a new initiative designed to help
SMEs to address the Year 2000 problem. The Year 2000 First Step Program is a joint
Industry Canada and Canadian Imperial Bank of Commerce initiative designed to give
Canadian SMEs access to an affordable, customized means of taking the first steps for
preparing for the Year 2000 challenge. For a modest fee, each business will receive a
customized assessment, including an inventory of all of the business hardware and
software, a diagnostic testing of systems, and an action plan specific to its own unique Year
2000 challenges. In addition, the Year 2000 First Step looks at the particular Year
2000-compatibility relationship between a business and its customers, partners and
suppliers. The Committee encourages SMEs across Canada to use this service and start
on the path of Year 2000 readiness.
Manufacturing Sector
In spring 1998, the manufacturing sector’s major concern was its high dependency on
untested embedded chips on the factory floor. This situation does not appear to have
improved as much as the Committee would have hoped. The Alliance of Manufacturers
and Exporters Canada, whose members account for more than 75% of this country’s total
manufactured output, outlined the results of its survey conducted last summer: 58% have
a formal plan, with the majority of companies appearing to focus on front office information
technology (such as billing and personnel systems), while only 36% have worked on
embedded chips. Smaller companies are generally the ones not working on the Year 2000
problem.
The Committee was informed that the time and effort necessary to become Year 2000
compliant might force some companies out of business. In many cases, the lack of an
inventory of parts and products that are Year 2000 compliant hinders remediation plans. It
was also noted that many companies in this sector are not looking at the wide range of Year
2000 issues such as safety, environment or legal liability. The Committee is concerned by
the overall progress of this sector of the economy and encourages manufacturers of all
sizes to work more diligently to become Year 2000 compliant.
Retail Sector
In a written brief, the Retail Council of Canada (RCC), which represents 7,200 retailers
across the country as well as 100 sectoral associations, reported that all major retailers are
working on the Year 2000 problem in terms of their organizations, the supply chain and
business relationships. Major retailers’ risk assessment and remediation are well
underway. Several sector-specific initiatives have been established to allow all partners in
the supply chain to work closely together. Members of the RCC are concerned that few
Year 2000 initiatives have been undertaken abroad. Many of RCC members’ trading
13
partners overseas are just starting Year 2000 initiatives at the formal request of Canadian
industry and their success in becoming Year 2000 ready is uncertain. The Committee has
reservations about the level of preparations of smaller retailers and the availability of
supplies from outside Canada and the United States in the new millennium.
Agriculture and Mining Sectors
The Committee had an opportunity to review the resource sectors. Unfortunately
neither the forestry nor fishing sectors participated in the hearings and their status with
respect to the Year 2000 is unknown.
The Canadian Federation of Agriculture (CFA), which represents through its members
over 200,000 Canadian farm families from coast to coast, explained that this industry only
started its Year 2000 efforts in early 1998. The CFA’s booklet on the Year 2000 problem and
farmers has been prepared and distributed and the CFA has a Web site on the issue. The
Committee was informed that, in general, the processing industries are well on their way
but farms tend not to be prepared. As with many sectors, embedded chips are found
throughout in such equipment as milking machines, feeding systems, and environmental
controls. The farm sector needs information that is farm-specific as well as greater access
to expertise.
The CFA mentioned the “Rural Factor” as one of the unfortunate realities of living and
operating a business in rural and remote areas. For example, failures of power or of pumps
at the local gas station or disruptions in telephone services, will last longer than similar
events in more heavily populated areas. Similarly, replacement equipment will take longer
to deliver and it will probably require outside expertise for installation and later repair. A part
of one of the CFA’s recommendations would allow farmers 100% immediate write-off for
emergency power generators needed as part of their Year 2000 contingency planning. The
Committee has already sent a letter to the Minister of Finance in support of this request
(Appendix B is a copy of the letter). The Committee has concerns that farmers may not
have sufficient time and expertise to become Year 2000 ready.
The Mining Association of Canada (MAC), whose member companies account for
most of Canada’s output of metals and major industrial materials, indicated that the mining
industry had identified the Year 2000 problem as a business risk and was working diligently
to remedy the situation. The Committee heard that since this industry uses some of the
most sophisticated high-tech equipment in the world, such as computers, satellites, the
global positioning system (GPS), robotics, and remote control systems, its exposure to the
Year 2000 problem is significant. Many newer mines face a lower level of risk but older
operations are a challenge since they utilize a wide range of different systems of different
ages, many with embedded chips, that require more resources to achieve full compliance.
Among the most serious implications of the Year 2000 challenge is the threat to the health
and safety of workers. Examples of areas where a Year 2000 failure could have serious
consequences are: the breaks on the hoisting system which transports miners
underground and brings them back up to surface or the failure of gas-monitoring
equipment in mines or of the process controls that could result in damage to the
14
environment. These examples illustrate the potential for life-threatening and
environmentally damaging consequences, possible litigation, and contravention of
federal statutes and regulations.
A MAC survey conducted in the third quarter of 1998 showed that 42% of
organizations had completed their remediation testing stage to ensure Year 2000
readiness with an average projected completion date of March 1999. Of all respondents,
57% have started planning special operating procedures, while 30% are testing plans;
43% have a contingency plan to deal with failures of critical business or operating yee
and the remaining 57% are currently planning for completion in early 1999; 43 ee
contingency plans for dealing with failure of key suppliers and the remaining 57% are
preparing such plans and will be completed in early 1999. Although these results +
encouraging, the Committee feels that, given the potential safety or EE EE vee a
consequences of inadequate responses, this sector should be examined in more detail in
the future.
15
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SATISFACTORY PROGRESS
The Committee was encouraged by the situation in many areas. Some sectors in
particular have taken the Year 2000 problem extremely seriously in the past 6 to 12 months
and the results of their efforts were evident.
Energy
A critical part of Canada’s essential infrastructure is made up of the energy sectors.
These sectors started later than some others in resolving the Year 2000 problem and were
faced with a complex embedded chip issue.
A. Electricity Sector
The Committee heard testimony from representatives of major stakeholders in the
electrical sector and was informed that the North American electrical utilities will be fully
Year 2000 compliant, complete with contingency plans, by the end of June 1999. It would
appear that Canadian electrical utilities overall are ahead of their U.S. counterparts. Some
of the more detailed information on specific utilities whose representatives appeared
before the Committee include:
e Ontario Hydro has 84% ofits 1,800 critical items Year 2000 compliant and expects
to be fully Year 2000 compliant by June 1999.
e Nova Scotia Power will have all its mission-critical systems Year 2000 compliant
by December 1998 and expects everything will be ready by June 1999.
e Hydro-Québec’s Year 2000 remediation program was 77% complete as of
October 1998 and expects to have fully completed its work by June 1999.
e Ottawa Hydro, as the representative of local electrical distribution utilities,
confirmed that it was 72% complete and expects to be fully Year 2000 compliant
by July 1999.
This industry exchanges information and discovered that it was less vulnerable than
many others because many of its systems use analogue technology (operates without
computers). In fact, only 1% to 2% of process controls were found to have problems.
The Atomic Energy Control Board confirmed to the Committee that the first deadline of
October 1998 for key Year 2000 preparations had been met by the three utilities using
nuclear power and that all necessary measures should be completed by June 1, 1 999. The
Committee was encouraged that, even with the high confidence level for the provision of
uninterrupted electrical power, the electrical utilities are working with their communities,
providers of essential services and the provincial/territorial governments to prepare
contingency plans and emergency preparedness measures.
U7
B. Oil and Gas Sector
The representatives from this sector provided the Committee with a positive
assessment of their Year 2000 preparedness. The Canadian Association of Petroleum
Producers confirmed that virtually all of the larger producers have formal Year 2000 plans
with the key target date for many oil and gas producing companies being December 31,
1998. Some of the smaller oil and gas companies, representing less than 6% of
production, are not as advanced. The Canadian Gas Association (CGA) reported that all its
members had formal Year 2000 plans and that core activities would be completed by
December 1998 with some remediation and implementation efforts continuing into the
second quarter of 1999.
This sector discovered that embedded chip problems are not as prevalent as
originally thought. The oil and gas producers’ contingency planning uncovered the
possible lack of trained personnel to operate their systems manually. The CGA members
are well along the way in terms of contingency planning, both within the individual
companies and across the industry, and they have an emergency response organization.
The Committee was encouraged by the progress made by this sector.
Telecommunications
The telecommunications sector, which is a crucial element of Canada’s infrastructure,
has maintained its earlier aggressive posture in tackling the Year 2000 problem. The
Committee was told that, within Canada: |
e This sector anticipates 99.9% reliability on the roll-over.
e Stentor confirmed that 85% of public telephone and 90% of data networks are
Year 2000 compliant. Full interoperability testing for wireless and wireline
services will be completed by February 1999. Stentor expects to be fully Year
2000 compliant by June 1999.
e Bell, inits letter to the Committee, dated December 2, indicated that as of the end
of October 1998 it had completed 90% of its Year 2000 work, that 98% of its
services and products would be Year 2000 ready by March 31, 1999, and that itis
preparing contingency plans.
e The Canadian Radio-television and Telecommunications Commission indicated
that the 100 companies they contacted expected critical systems to be compliant
by June 1999.
In terms of satellite and international communications, Telesat Canada informed the
Committee that, except for a few items, it is Year 2000 ready and that it is establishing
contingency planning. Teleglobe, which deals with international submarine
communications, indicated that its Year 2000 completion schedule was to complete its
conversion and unit testing by March 31, 1999 and to complete interoperability and
contingency planning by June 1999. Teleglobe is currently reviewing the Year 2000
preparedness of its international partners (280 carriers) of whom it estimates 50%, mostly
in Central and South America, Africa and Eastern Europe, have serious problems.
18
The Committee was encouraged by the progress made by this sector and fully
expects that local telecommunications and long distance calls within North America will
continue uninterrupted through to the new millennium. The successful Year 2000
remediation in this sector is particularly important since the other sectors must use
telecommunications in testing and telecommunications is key in emergency
preparedness.
Transportation
The Committee had an opportunity to examine more modes of transportation than in
its initial review of this important facet of the Canadian economy. Most of the areas in the
transportation sector face a severe problem with embedded chips but have made
significant progress and should be ready before the new millennium. As with other sectors,
smaller companies remain a potential problem.
A. Air
The Air Transport Association of Canada (ATAC) outlined to the Committee that this
industry would be Year 2000 ready on schedule. It stressed that safety remains the
paramount issue and that aircraft will not fly unless it is safe to do so. In the next three to six
months, this sector’s efforts will be shifting to three areas: testing (end-to-end testing),
contingency planning, and public communications and awareness. As part of the
industry’s remediation action, larger airlines are helping their affiliated regional airlines.
Air Canada indicated that its Year 2000 work was 90% complete, including all its
critical systems. Air Canada will be conducting end-to-end testing with its partners in
centres across Canada between February and April 1999. The company is refining its
business resumption plans, contingency plans and emergency preparedness, and is
working on a communication plan.
Canadian Airlines International indicated that it was on track for its Year 2000
compliance. Seven of the Airline’s sub-systems are scheduled for completion by the first
quarter of 1999. Canadian Airlines International is focusing on its key suppliers, those with
flight critical items, to ensure that they are also working on Year 2000 compliance.
Nav Canada confirmed that all of its systems will be Year 2000 compliant by April 1999,
while mission-critical systems are already compliant. Nav Canada will continue to work
with its four bordering air navigation service providers in the U.S., U.K., Iceland and
Portugal and will be doing end-to-end testing to ensure full functionality.
lt was mentioned that smaller airports and carriers are not very automated, have fewer
embedded systems, and generally have a less onerous task in becoming Year 2000
compliant. To assist smaller airports, ATAC provides a complete Year 2000 toolkit.
ATAC confirmed that the air transport industry has a high level of confidence in Year
2000 preparedness in terms of navigation control and airports within North America.
Worldwide, the International Air Transport Association Is covering the Year 2000 issue. It
was noted that Europe has a good program and that major Asian airports are working on
solutions. Some problem pockets remain, mainly in less developed countries.
19
B. Rail
Canadian National (CN) informed the Committee that 95% of its environment
supported by information technology is Year 2000 compliant and that 60% of embedded
systems are corrected, with the balance to be completed by December 1998. In terms of
external contacts, CN has sent out 9,000 letters to its customers and partners reviewing
their need to be Year 2000 ready. As part of its contingency plan, CN will be stockpiling
certain key items.
C. Sea
The Canadian Coast Guard (CCG) explained that the Department was 62% complete
in terms of Year 2000 readiness as of October 1998, and that its critical systems were 74%
complete. Year 2000 work will be done for CCG’s critical systems by December 1998 and
for related systems by March 1999. Only 133 items of the 3,100 susceptible items, with
embedded chips, checked so far needed to be replaced in order to be compliant. The
Department is working on contingency plans but is concerned about its dependency on
external suppliers and service providers.
The Canadian Ship Owners Association indicated that its members were active in
becoming Year 2000 compliant. Each company has separate teams and budgets for the
Year 2000 issue andis well into the action plan phase. It was mentioned that some U.S. ship
owners are not sailing on January 1, 2000 to avoid potential criminal and or legal liability.
One unknown in this area is with respect to the Year 2000 readiness of the numerous
foreign ships that use Canadian ports.
D. Trucking
The Committee heard from the Canadian Trucking Alliance (CTA), representing
2,000 carriers, that an informal survey of CTA members last summer had shown that most
carriers had either finished their testing or were in the process of testing. It tended to be
CTA’s smaller members who were not yet working on the Year 2000 problem. Large
companies rely on customized systems and require significant effort to become Year 2000
compliant while small companies typically use off-the-shelf systems and plan on replacing
them. This sector’s critical milestones vary but real-time systems should be on-line by
spring and summer 1999. It would appear that this industry has not yet prepared
contingency plans.
Automobile Sector
The Committee received written updates from some major automobile manufactures
that it had heard from last spring. This sector has been working diligently on the Year 2000
problem, including working with its supply chain, and has made steady progress.
According to the available information it would appear that the automobile sector will be
Year 2000 ready.
e Chrysler Canada: The company has achieved 86% Year 2000 compliance in
manufacturing with the balance to be done by the end of June 1999. In terms of
non-manufacturing activities, Chrysler Canada has 84% Year 2000 compliance
for internal systems and 59% compliance for systems that deal with its partners.
20
+ Toyota Canada: Toyota will have its most critical applications Year 2000 compliant
before the end of 1998, with others to be completed by early 1999. The company
IS working with its dealers to ensure that they are aware of the significance of the
Year 2000 issue in their own businesses. Toyota Canada is working with all key
Suppliers, carriers, information technology partners, and other affiliated
companies, to ensure that they will also be fully Year 2000 compliant.
Banking and Insurance Sector
The Committee heard from the Insurance Council of Canada that 88% of insurance
companies, representing 98% of policies, would be Year 2000 compliant by the end of
December 1998. Insurance companies are now concentrating on contingency plans.
The Canadian Bankers’ Association (CBA) explained to the Committee that banks
have started the external testing phase, which is scheduled for completion by June 1999,
at which time banks will be fully Year 2000 compliant. The CBA wanted Canadians to be
reassured that bank balances and other financial information will not be lost and that banks
are preparing business recovery and resumption plans — including possible
industry-wide disruption. Internationally, the CBA is looking at the 200 international
banking systems and checking with their partners.
The Office of the Superintendent of Financial Institutions Canada (OSFIl) explained
that its July survey showed that the financial industry will have spent $2.5 billion on this
project, most of which will be completed by the end of 1998.
21
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The public sector plays a key role in supplying essential and public services to
Canadians and Canadian industry, as well as providing leadership and support for
resolving the Year 2000 challenge. The Committee had an opportunity to review Year 2000
Preparedness with representatives of Canadian municipalities, two representatives of
provincial governments, and representatives of the federal government. Overall, all levels
of government seem to be tackling the Year 2000 issue in a dedicated and conscientious
manner.
Local Services
A. Municipal Services
Municipal government is the first order of government, providing many key
infrastructure and services such as water and wastewater, fire protection and often police
services (although in many municipalities the last is provided by the RCMP or the
provincial police). Municipal governments are the first level of government responsible for
emergency preparedness measures in the event of emergencies related to the Year 2000.
They are also responsible for a wide range of other services such as snow removal from
municipal streets and the collection and disposal of refuse.
The Federation of Canadian Municipalities (FCM), which represents approximately
630 municipal governments from every province and territory, explained that it had only
recently begun preliminary investigations on the Year 2000 issue. The Committee also
heard that the Year 2000 problems were very different for larger municipalities and smaller
communities. Larger municipalities have complex systems needing a thorough review and
remediation is a major challenge. Smaller communities should have fewer problems.
Many of their Year 2000 problems can be solved with new software and hardware, except
for the control systems found mainly in water and wastewater services.
The FCM noted that large cities are well aware of the Year 2000 problem. These cities
are solving the problem and expect to be completed before the end of 1999. The total
investments of municipal governments in this area amount to billions of dollars;
municipalities are spending up to $150 million and Ottawa-Carleton has already spent $60
million. Large municipalities will hire extra staff to be in a state of alert on the eve of the year
2000 and will be able to manually override any automated systems that fail.
A potential area of concern is with smaller communities. These may have a technically
simpler task to become Year 2000 compliant but may lack both awareness of the diverse
aspects of the problem and the necessary expertise. One means of alleviating this problem
is for larger cities to support smaller communities. For example, the city of Calgary's
experts are sharing information directly with smaller Alberta communities and also on their
Internet site.
23
Although the FCM is not comfortable with the status of municipalities with respect to
resolving the Year 2000 problem, it has no great anxiety. It will continue to stress the
importance of the Year 2000 problem to its members. The Committee heard the Year 2000
problem was forcing many municipalities to prepare or update their emergency
preparedness plans.
B. Police Services
The representatives of the Association of Police Chiefs (APC) were unable to attend
and instead provided a written brief. This indicated that large police services are well on the
way to meeting internal Year 2000 compliance and several medium to small services have
already done so. Police agencies have emergency disaster plans that are tested regularly.
Most medium and large police services have set up committees to work with local groups
and organizations to mitigate the impact of large-scale failure of services. APC was
confident that, with the help of provincial and federal authorities, comprehensive
emergency preparedness plans will be in place before the new millennium. The APC is
concerned with the impact, such as hoarding and civil disobedience, of a negative news
campaign related to the potential consequences of the Year 2000 problem and thus
stressed the importance of keeping Canadians informed of the true situation.
C. Water and Wastewater Services
The Canadian Water and Wastewater Association (CWWA), whose almost 250
members include municipalities, provincial and federal government departments,
consultants and manufacturers, explained the Year 2000 preparations being taken by
water and wastewater services. The problems presented by the Ontario Clean Water
Agency (OCWA), with 400 systems in Ontario (30% of systems), were said to be
representative of the situation throughout Canada. The provision of water and wastewater
services is controlled and managed by embedded systems. Teams are in place to look at
Year 2000 problems and the inventory phase is completed. The assessment and validation
of client systems is currently proceeding across Ontario. When Year 2000 non-compliant
systems are found, the solutions range from a temporary fix (such as date change) to total
replacement of the system. The OCWA’s plans call for full Year 2000 compliance well
before the end of 1999, with staff trained in manual operations and ready to operate the
systems manually as well as services operating on local electrical power generators. In
addition, OCWA is working with other municipal service sectors. The letter received from
the Association of Police Chiefs indicated a concern that the testing and upgrading of
water and wastewater services in large and small municipalities will not be completed on
time. The Committee echoes this concern.
Provincial Governments
Provincial governments provide a wide range of goods and services to Canadians,
including health care, education, social assistance, support and maintenance of provincial
roads, and judicial and correctional services. As well, provincial governments are the
second level of government responsible for emergency preparedness measures in the
event of Year 2000 related emergencies.
24
The Committee was fortunate to have witnesses from two representative provinces,
Alberta and New Brunswick, explain their Year 2000 preparations. These provinces started
their well-developed Year 2000 programs in the 1995-96 timeframe to ensure that the
essential services they provide to their citizens will continue uninterrupted. Both provinces
are taking the Year 2000 problem very seriously and indicated that they will be ready on
time. As well, they are working on contingency plans and emergency preparedness.
The New Brunswick provincial government confirmed that it has made good progress
in addressing its large mission-critical applications, with a number already completed and
the remainder in progress and on schedule. The government’s other mission-critical
applications and technology infrastructure will be repaired, replaced, or supported by a
contingency plan prior to November 1999. The province has already informed
municipalities and regional hospital corporations of their responsibilities with respect to
the Year 2000 problem.
The Alberta provincial government stated that the last of its mission-critical systems
would be ready by March 1999. The interface with the 14 systems that work with the federal
government and the 3 systems that work with other provinces, mainly related to health
care, are being addressed. Embedded chips are a high priority.
Federal Government
The federal government provides a wide range of services for Canadians. Individual
Canadians receive benefits and services such as employment insurance and old age
security, while the business community receives numerous services such as Customs.
Canadians expect their federal government to provide essential functions such as
assistance in the event of an emergency, national defence, and federal policing. The
Committee was informed that, as of the end of November 1998, the federal government’s
48 government-wide mission-critical functions were at an overall readiness status of 74%.
Contingency plans for government-wide mission-critical functions are to be in place by
December 31, 1998; by June 30, 1999, departments are expected to have completed total
live environment testing. The government is co-operating extensively with the other
jurisdictions on the Year 2000 challenge and federal-provincial-territorial meetings are
taking place regularly. As well, the government plans to meet with infrastructure service
providers, such as the oil and gas industry, to learn about their state of readiness.
24
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INTERNATIONAL ASPECTS
a a ne une ee ae
The Year 2000 problem is global although the impact is greatest in highly industrial
nations, some of which are well advanced in their Year 2000 preparation. Canada, the
United States, the United Kingdom, the Netherlands, Sweden and Australia are amongst
the leaders. How each nation handles the issue could affect the international community in
a number of ways.
As a trading nation, Canada is dependent on its trading partners for providing
necessary imports and purchasing exports. If our trading partners are not Year 2000 ready
then, even if Canada were fully Year 2000 compliant, our economy would be threatened. A
clear assessment of the potential risks to international trade and the threat to Canadian
exporters associated with the Year 2000 problem would permit Canadian industry to make
the essential adjustments, such as seeking new suppliers, stockpiling key items, and
reducing export inventories and production. Other international risks related to how well
countries handle the Year 2000 problem include those to Canadian travellers and
Canadian residents abroad, those to international security and those to Canadian
missions abroad.
As aresult of these potential international risks, the federal government has assigned
the Department of Foreign Affairs and International Trade (DFAIT) the task of assessing the
international Year 2000 situation. DFAIT informed the Committee that it had established a
dedicated unit and prepared an action plan for the five areas of risk. The four phases of its
plan are:
e Phase one, consisting of planning and scoping the overall study on the
international Year 2000 risks.
e Phase two, which has already begun, involving the identification of the most
significant potential risks. This will involve more detailed country risk analysis,
trade flow and capital flow analysis.
e Phase three, which will be carried out between February and June 1999, involving
the detailed investigation of the Year 2000 compliance status of each of the
potential risks identified in phase two.
e Phase four, which will take place between July and December 1999, involving the
negotiation and implementation of a contingency plan. Itis during this phase that
Canadian businesses will receive information on possible problems related to
international trade.
DFAIT is also taking measures to assist Canadians abroad. Canada, the United
States, the United Kingdom, New Zealand and Australia will work co-operatively to help
their citizens in other countries. Canadian missions are being strengthened and
contingency plans to ensure continued operations are to be completed by July 1999. As
well. Canadian Consuls are to advise other countries of the Year 2000 problem and
promote awareness.
21
On a more humanitarian front, many developing nations lack both the resources and
expertise to overcome their Year 2000 problem. In many of these nations, however, the
scope and magnitude of the problem is much more restricted. Some of the international
assistance already being offered by Canada could potentially worsen the problems in
these nations. According to the Canadian International Development Agency’s (CIDA)
assessment of its projects, 2 of its 391 bilateral projects were classified as high risk
(potential loss of life) and 39 as medium risk. CIDA is working to ensure that these
problems are corrected. It is also looking at other actions aimed specifically at aiding
developing nations to meet the Year 2000 challenge, such as funding to fix the Year 2000
problems at airports in some developing nations, a problem mentioned by the air transport
industry.
28
EMERGENCY PREPAREDNESS
a Se eee
Overview of Emergency Preparedness Canada
An overview of the system of Emergency Preparedness Canada is helpful in
appreciating ongoing actions and plans. The first general principle of emergency
preparedness is that the individual must know what to do in the event of an emergency. If
the individual is unable to cope, the different orders of government are expected to get
involved and to respond progressively, as their capabilities and resources are needed.
Local emergency response organizations are normally the first on the scene,
responding to 90% of incidents. If they are overwhelmed then they may seek assistance
from the province or territory, which, in turn, will ask the federal government for help if
necessary. It is at the last stage that the Department of National Defence (DND) is called in
to provide aid to civil authorities; a recent example occurred during the 1998 Ice Storm in
Eastern Ontario and Southern Quebec, and the more recent 1999 snow emergency
situation in Toronto.
Emergency Preparedness and the Year 2000 Problem
A. The Need for Emergency Preparedness
The Committee heard from many sectors of the economy that they will be Year 2000
ready and that they will provide uninterrupted services or products into the new
millennium. These same sectors were also amongst those making comprehensive
contingency plans and who, out of prudent management, were also working with essential
services and governments on emergency preparedness. The Year 2000 problem will peak
in the first week of the next century when most of the “surprises” can be expected to show
up. These surprises will be due in part to failures in many of the areas and systems that
were not addressed as a result of being deemed non-critical in nature or being overlooked.
The operative motto for emergency preparedness is “Plan for the Worst — Hope for the
Best.”
Planning for emergency preparedness on any level, municipal, provincial/territorial or
federal, requires a detailed understanding of the relative level of risk for the various “worst
case scenarios.” This requires access to the best available information on levels of Year
2000 preparedness, the probability of unforeseen problems, and other key information
from numerous sources and levels including key utilities (Such as electricity and
telecommunications), provincial/territorial, municipal and federal authorities. Municipal
information would likely be amalgamated at the provincial level while federal authorities
would coordinate the international aspects.
e heard from the responsible federal officials and representatives of two
eee mnure asures they were taking in terms of emergency
provinces, Alberta and Ontario, on the me
preparedness.
29
B. Actions of the Federal Government
Recognizing the need for special precautions with respect to the Year 2000 computer
problem, the Prime Minister appointed a National Year 2000 Contingency Planning
Coordinator on October 6, 1998. At the same time, the DND created a National Planning
Group to be headed by this Coordinator. The four primary objectives of this group are to
ensure that: there is no loss of life; basic community needs are provided for; business
continues as usual or resumes quickly; and confidence in government is maintained.
The Committee was informed that the National Planning Group envisioned three
phases. The prevention phase, which is still in operation, involves ensuring that public and
private sector organizations will be compliant and ready for the Year 2000. The
preparedness phase involves knowing what everyone has been doing and making a risk
analysis for critical infrastructure such as utilities, transportation, safety, communications,
and government services so as to permit taking the necessary preventative measures and
preparing contingency plans. (One of these measures will be communicating with
Canadians once an accurate assessment of the risks has been completed.) The response
phase involves handling any Year 2000 problems that occur and could involve the
participation of military personnel.
The National Planning Group is completely reliant on the co-operation of the public
and private sectors to provide the information needed to assess the risks and prepare the
appropriate contingency plans. In addition to dealing with the provincial emergency
preparedness groups, the National Planning Group is working with its U.S. counterparts to
coordinate cross-border issues.
The Committee was informed that DND had initiated Operation ABACUS
(Op ABACUS) to assist civil authorities in the event of Year 2000 problems. Some of the
main points related to Op ABACUS are:
e Since August 1998 and into the new millennium, this is DND’s top priority.
e Bythe end of September 1999, DND will be ready with trained personnel and the
necessary equipment.
e DNDwill give assistance to civil authorities with the emphasis being on essential
services.
e DNDis currently engaged in Year 2000 related planning and training.
e The operation will be controlled from the regional military headquarters and use
deployable personnel, equipment and supplies.
e A Canadian Forces-wide exercise in preparation for Year 2000 support activities
will take place in September 1999.
e The logistic preparations for critical stores, personnel, and equipment are being
examined and a final version of DND’s plans will be issued in summer 1999.
The Committee was encouraged by the efforts of the federal government, both in
terms of the National Planning Group and DND’s Op ABACUS, and appreciates that these
efforts are only at the initial stages. Much work needs to be done in the months ahead to
ensure that the necessary preparations are completed.
30
The Committee heard that many mayors and other public officials are unaware of the
Capabilities of the military for providing assistance to civil authorities in the event of an
emergency. In preparing for possible Year 2000 emergencies and if such emergencies
occur, local authorities should know what aid they could expect to receive. The Committee
recommends:
Recommendation 7:
That Emergency Preparedness Canada and the Department of National
Defence, in conjunction with provincial/territorial authorities, keep local
officials updated with Year 2000 information packages as the Year 2000
approaches.
C. Actions of Provincial Governments
The representatives for emergency preparedness for Ontario and Alberta explained
that their provinces were actively working on this issue. Groups working at the municipal,
provincial, and federal levels are interconnected and share information. One of their
objectives is ensuring that the public has confidence in what governments are doing. Each
province is working on emergency preparedness measures with its municipalities,
providers of essential services within their province, the adjoining provinces and U.S.
states, and with the federal government.
Emergency Measures Ontario explained that its five-phase program consists of:
e Promoting awareness, developing guides to assist critical partners, identifying
and analysing hazards, promoting action plans for mitigation and remediation,
and conducting surveys to determine the state of Year 2000 readiness.
e Developing a provincial risk assessment and developing Year 2000 contingency
plans by the end of August 1999.
e Working on Year 2000 preparedness measures such as exercises and public
education with this stage to be completed by the end of November 1999.
e Being ready to respond to emergencies by late 1999 into early 2000 with efforts to
continue until the end of March 2000.
e The after-action and business recovery process that could continue until the end
of June 2000.
Alberta’s representative explained that the plan of the province, which is similar to
Ontario’s, also includes a public awareness campaign aimed at family homes and farms
that should be out by May 1999. It is not intended to create panic but rather to provide a
realistic appraisal of the issues.
The Committee was encouraged by the efforts of two provincial governments, which
are working in collaboration with the other levels of government and with essential service
providers.
31
D. Communication with the Public
The Committee believes that Canadians need to receive periodic and up-to-date
information on the nature of the risks and what they can do individually to meet them.
During the hearing the Committee was informed of two problems that Canadians could
inadvertently create in anticipating Year 2000 problems on January 1, 2000.
The first problem deals with electricity production. Electrical utilities produce
electricity in amounts based on historical and anticipated demands. If Canadians change
their electrical consumption patterns on December 31, 1999 to January 1, 2000, for
example by turning off their lights and lighting candles, then electrical utilities would have
to “dump” the resulting surplus power, thereby, depending on the magnitude, creating the
very problem the utilities were trying to avoid.
A second problem deals with telephones. The Committee was informed that the
overload protection measures designed to protect 911 and other key services could be
initiated if everyone tries their phone to see if the phone system is working on January 1,
2000. Canadians need to be aware of this potential problem and also told not to
misinterpret this as a failure of the phone system.
32
CONCLUSION
a a
The Committee noted the good progress being made in many areas but stressed it
must remain vigilant to ensure that companies, governments and utilities meet their
schedules and obligations, and thereby avoid most of the feared consequences of the
Year 2000 problem. However, no guarantees can be given. Even if an organization has
done everything possible to be Year 2000 compliant, some “glitches” are inevitable. The
number, distribution and possible consequences of these unforeseen problems are
unknown. Consequenily, it is important for each business and government to have
contingency planning and that national emergency preparedness be coordinated.
In terms of emergency preparedness, the Committee heard three important points of
which all Canadians should be aware. First, every organization needs contingency plans
to ensure that it can continue to function. Second, the solutions for the Year 2000 problem
are complex and multi-faceted and everyone needs to work on implementing them. Last,
Canadians must not be complacent and rely on DND or governments to handle all Year
2000 problems and emergencies.
The Committee heard of the importance of due diligence and of the need for
accountability. In the public domain, elected officials must be held accountable, the Prime
Minister for the federal government, the premiers for the provinces and territories, and
regional chairs and mayors for their jurisdictions. Similarly, CEOs and company directors
within the private sector are accountable for ensuring that action is taken to meet the Year
2000 challenge.
A key ingredient in resolving the Year 2000 problem is information, from the public and
private sector as well as the media. What is needed, however, is accurate, factual and
timely information that is placed in context, rather than hyperbole or “doomsday”
forecasts. All the elements of the economy can assist in ensuring that necessary
information is made available to stakeholders and to the Canadian public. The problem
must be kept in sight until it is solved but without generating undue alarm.
Some Canadian companies will not be prepared for the Year 2000 problems and this
could cause business interruptions, legal damages or even business failures. As well,
Canadians may experience some minor problems or disruptions to some services.
Overall, however, Canada seems to be doing well in preparing to meet the Year 2000
problem and Canadians should be moderately optimistic that life will go on as usual in the
year 2000.
33
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LIST OF RECOMMENDATIONS
OEM
Recommendation 1:
That Industry Canada work aggressively with representative associations
and trade organizations to promote special interest Web pages on its
Strategis Internet site with links and newsgroup facilities to provide Year
2000 information and to aid the discussion of solutions.
Recommendation 2:
That the federal government publicly disclose details of the Year 2000
readiness of its essential services and of the relevant contingency plans of
key departments on a monthly basis starting in March 1999.
Recommendation 3:
That provincial/territorial and local governments publicly disclose details of
the Year 2000 readiness of their essential services and of their relevant
contingency plans.
Recommendation 4:
That Health Canada actively canvass the provincial/territorial governments,
local health authorities and health care associations as to what additional
information on health sector Year 2000 problems and solutions could be
shared nationwide over the Health Canada Internet site.
Recommendation 5:
The Committee reiterates Recommendation 10 from the May 1998 Report:
That Health Canada publish the names of manufacturers and importers of
medical devices who do not furnish necessary Year 2000 compliance
information in a timely fashion, and start regulatory or legal action against
them.
Recommendation 6:
and provincial/territorial governments monitor the total
00 remediation in health care to ensure that high quality
e not compromised.
That the federal
costs of Year 20 :
medical services to Canadians ar
35
Recommendation 7:
That Emergency Preparedness Canada and the Department of National
Defence, in conjunction with provincial/territorial authorities, keep local
officials updated with Year 2000 information packages as the Year 2000
approaches.
36
APPENDIX A
GOVERNMENT RESPONSE TO THE SIXTH REPORT (INTERIM) OF
THE HOUSE OF COMMONS STANDING COMMITTEE ON INDUSTRY:
THE YEAR 2000 PROBLEM — WHERE IS CANADA NOW?
introduction
There can be no doubt that the Year 2000 problem is one of the most significant
challenges that Canada and the rest of the world must face. The government commends
the Standing Commitiee for its initiative in inquiring into the Year 2000 problem.
The government shares the objectives of the recommendations in the Standing
Committee’s Sixth (Interim) Report entitled, The Year 2000 Problem — Where is Canada
Now? The government will continue with the Year 2000 preparations that it has initiated
over the last few years, and looks forward to the Standing Committee’s ongoing work as a
source of information and guidance.
The government’s response addresses each of the Standing Committee’s
recommendations in turn. The response provides a status report on initiatives taken to
date and progress achieved. It reflects contributions from all departments and agencies,
coordinated by industry Canada’s Task Force Year 2000 Secretariat and the Treasury
Board Secretariat's Year 2000 Project Office.
In the 150 days or so since the tabling of the Standing Committee’s report last May,
there have been some significant developments that should be mentioned in the context of
the present Government Response.
The private sector Task Force Year 2000 established by the Minister of Industry in
September 1997, issued its second report, entitled, A Cal! for Action: the Eleventh Hour, on
6 July 1998. The second Statistics Canada survey conducted in support of the work of the
Task Force, found a marked increase in business awareness and action related to the Year
2000 problem, but also that much still had to be done. Although the Task Force Year 2000
has completed its mandate, a third Statistics Canada survey will be undertaken early in
1999 to assess progress in Year 2000 preparedness and identify priority areas for action.
On 11 June 1998, the Minister of Finance announced a tax relief package,
corresponding to Recommendation 7 of the Standing Committee’s report to help small
and medium-sized businesses replace equipment that is not Year 2000 compliant.
Federal departments and agencies have been intensifying efforts to raise general
awareness of the Year 2000 problem by disseminating Year 2000 information directly to
Canadian-based businesses at home and abroad through departmental and agency
Internet sites, toll-free telephone lines, videos, public service announcements and other
means.
er with initiatives taken by the federal government several years ago, the
intensified federal efforts since the tabling of the Standing Committee Ss report reflect the
government’s strong commitment to tackle the Year 2000 problem in collaboration with all
sectors and jurisdictions. But much more still needs to be done.
Togeth
37
Recognizing the need for intensified preparations, the Prime Minister has assigned to
an expanded Treasury Board responsibility for coordinating the federal government's Year
2000 activities on behalf of the Cabinet.
The Prime Minister has written to all Ministers to emphasize the importance of Year
2000 work and has also charged four lead Ministers with special Year 2000 responsibilities.
The President of the Treasury Board has general responsibilities to coordinate the federal
government’s Year 2000 activities and specific responsibility to oversee the Year 2000
preparedness of federal departments and other organizations. The Minister of Industry, in
collaboration with his colleagues and businesses, is responsible for ensuring that
reasonable efforts are made to ensure that the private sector can meet the challenges of
the Year 2000. The Minister of Foreign Affairs is responsible for working with Canada’s
international partners to address Year 2000 problems that could adversely affect this
country and to provide assistance internationally. The Minister of National Defence is
responsible for contingency planning and emergency preparedness.
The government strongly supports the theme of both the Standing Committee’s
report and the Task Force Year 2000 reports that the Year 2000 problem is everybody's
problem; it is not a problem just for businesses or governments. All sectors of Canadian
society and all governments will be affected, and the same will be true around the world. All
sectors of society and all governments will need to contribute to Year 2000 preparedness
and solutions.
Canadians can take some encouragement from the fact that their efforts to date and
those of businesses and governments have placed Canada in the leading ranks of
countries interms of Year 2000 preparedness. A vast amount of work still needs to be done,
however, in the short period — barely fourteen months — between now and 2000.
The government is committed to maintaining a leadership role in continuing to help
Canadians respond effectively to the challenges ahead. The government is intensifying its
efforts — as planned — to accelerate its own internal preparations and to mobilize its
national and international partners to take all necessary action within the ambit of their
responsibilities to ensure that they are ready for the Year 2000.
38
GOVERNMENT RESPONSE TO THE SIXTH REPORT (INTERIM) OF
THE HOUSE OF COMMONS STANDING COMMITTEE ON INDUSTRY:
THE YEAR 2000 PROBLEM — WHERE IS CANADA NOW?
Recommendation 1
ia all businesses test their computer hardware, software and electronic devices for Year
Response:
The government shares the objectives of the Standing Committee’s recommendation,
recognizing that it is addressed to businesses.
The government has encouraged businesses to put in place formal action plans, including
testing of all systems and applications, and will take all reasonable efforts to ensure that this
is done. Task Force Year 2000 material, which strongly encourages testing, has been widely
distributed to business clients in massive mail-outs, at information sessions, seminars,
conferences or through associations or other organizations. Task Force Year 2000 material
has also been distributed directly to government departments and agencies for their
guidance and distribution to their business clients and stakeholders.
Government initiatives to assist businesses, particularly small- and medium-sized
businesses, encourage them to accelerate testing and sharing results. Data and
information on Internet sites have been developed to facilitate sharing information and test
results. For example, the Department of Agriculture and Agri-food, Environment Canada,
Industry Canada, Public Works and Government Services Canada, Health Canada and the
Treasury Board Secretariat Year 2000 Project Office Internet sites contain this kind of Year
2000 information (see appendix).
Similarly, the government has been testing its own systems and encouraging departments
and agencies to check interdependencies with all suppliers, stakeholders and clients.
Treasury Board Secretariat has put a stepped-up work plan in place across government
with the full support of Treasury Board Ministers and departments. The work plan calls for
departments to begin full implementation testing in early 1999. Some departments have
already begun testing some systems.
Recommendation 2
ments be introduced to add the explicit responsibility of ensuring
Ra eye amer uties for federally incorporated businesses.
Year 2000 compliance to the list of directors’ d
39
Response:
The government supports the objective of the Standing Committee's recommendation that
directors of federally incorporated businesses recognize Year 2000 compliance as an
explicit responsibility.
However, present corporate governance statutes give directors responsibility to manage
the business and affairs of the corporations they oversee, with a view to the best interests of
the corporation and with the care, diligence and skill of a reasonably prudent person in
comparable circumstances. The Department of Justice has advised that this duty requires
directors to take into account such major issues as Year 2000 problems.
These responsibilities have been further highlighted by the Canadian Bar Association in
“Countdown to 2000 the Legal Issues,” the Canadian Institute of Chartered Accountants’
guidelines for financial statement disclosures relating to the Year 2000 issue and the
Canadian Securities Administrators’ guidance on Year 2000 disclosure in annual reports.
The government will build on the excellent work of the Task Force Year 2000 and continue to
collaborate with the private sector to remind directors of all businesses of their
responsibilities to ensure Year 2000 readiness.
Recommendation 3
That all businesses insist that all firms within their supply chains can demonstrate Year
2000 readiness with actual test data.
Response:
The government shares the objectives of the Standing Committee’s recommendation,
recognizing that it is addressed to businesses. The government also notes that the
Committee’s recommendation is consistent with similar recommendations of the Task
Force Year 2000. Government’s communications activities with businesses have
emphasized this together with the importance of business partners readiness and the
vulnerability of the supply chain.
The government recognizes that it has a corresponding responsibility to determine whether
its suppliers can demonstrate Year 2000 readiness with actual test data, and that
government action on this front complements and reinforces action by businesses.
In line with the Standing Committee’s recommendation, departments and agencies are
taking action. For example, Public Works and Government Services Canada (PWGSC) has
set up a Vendor Compliance Registry with an Internet site that lists the Year 2000
40
compliance status of over 5000 commonly
government. Additionally,
requesting that they provi
ly used software and hardware products within
PWGSC has written to government suppliers of other products,
de information on their Year 2000 compliance status.
Recommendation 4
That all businesses welcome questions about their Year 2000 readiness from firms in their
supply chain and willingly provide actual test data to them.
Response:
The government shares the objectives of the Standing Committee’s recommendation and
recognizes that, in some cases, firms may legitimately request that Year 2000 compliance
information be provided in confidence. The government will continue to explore ways to
implement the objectives of this recommendation.
The Task Force Year 2000 also recognized the issue of legal liability raised by the Standing
Committee’s recommendation and enlisted the help of the Canadian Bar Association to
assess the legal issues posed by the Year 2000 problem and to bring them to the attention of
Canadian business.
Recommendation 5
That consumers and businesses insist on Year 2000 compliance guarantees in writing for
all new consumer electronics products and computer software and hardware.
Response:
The government shares the objectives of the Standing Committee’s recommendation,
recognizing that they are addressed to consumers and businesses.
The government is cooperating with consumer organizations to supply consumers with the
information they need to make informed choices in the market and to exercise their rights.
Recommendation 6
That legislative amendments be introduced to eliminate legal liability for firms who, as
good Samaritans, make Year 2000 solutions available free of charge.
Response:
The government shares the objectives of the Standing Committee’s recommendation.
s available free of charge is a desirable goal. Matters that deal
e jurisdiction of the legislatures of the various
ment is bringing the Standing Committee’s
Making Year 2000 solution ble
with civil liability generally fall within th
provinces and territories. The govern
41
recommendation to the attention of provincial and territorial governments. The government
will also continue to explore the extent to which Parliament could complement provincial
and territorial legislation on this matter. In addition, the government is exploring other
options to implement the objectives of this recommendation in relation to federally
regulated industries.
Recommendation 7
That a separate class of capital cost allowance be established to provide for a 100%
write-off in the period of acquisition of new computer hardware to replace existing
hardware which is not Year 2000 ready. This provision should be directed solely at small-
and medium-sized business, both incorporated and unincorporated. This provision would
only be available for acquisitions made on or before June 30, 1999. Businesses that have
already invested to correct the problem should also be eligible.
Response:
The government has implemented the Standing Committee’s recommendation.
On 11 June 1998, the Minister of Finance announced tax relief for small- and medium-sized
businesses to address the Year 2000 computer compliance problem. Specifically,
accelerated capital cost allowance (CCA) deductions of up to $50,000 will be provided to
small- and medium-sized enterprises on the cost of computer hardware and software
acquired between 1 January 1998 and 30 June 1999, in order to replace equipment that is
not Year 2000 compliant. These accelerated CCA deductions, combined with the regular
CCA claims, will result in smaller firms being able to deduct 100% of the cost of eligible
expenditures in the year of acquisition.
Recommendation 8
That elected officials in the provinces, territories and municipalities work in concert to
ensure that all Year 2000 compliance information, solutions and best practices related to
policing, fire protection, water and sewage services are shared.
Response:
The government applauds the Standing Committee for the concern that it has shown for all
Canadians through this recommendation. The government also agrees that concerted
work by elected officials in the provinces, territories and municipalities would be an
important foundation for ensuring the sharing of information, solutions and best practices
with respect to the continuity of these essential public services.
In the spirit of the Standing Committee’s recommendation, the government is working with
its provincial and territorial partners to discuss interdependencies, share best practices
and maintain an ongoing dialogue on the Year 2000 problem. Federal departments and
agencies are working with their provincial partners to ensure that delivery of key services to
Canadians is not disrupted at the turn of the century.
42
Recommendation 9
That the federal, provincial and territorial Ministers of Energy work in concert to ensure that
all Year 2000 compliance information, solutions and best practices are shared quickly and
widely within the electricity, oil and gas sectors.
Response:
The government shares the objectives of the Standing Committee’s recommendation.
At the 13 July 1998 Council of Energy Ministers’ meeting, federal and provincial energy
Ministers agreed to cooperate and share information with regard to monitoring Year 2000
compliance for the energy supply infrastructure.
National Resources Canada is also facilitating the reporting of assessments by the energy
industry on its readiness for the Year 2000. The Canadian Electrical Association (CEA) has
agreed to report on the action plans and risk assessments of the Canadian electric utility
industry. Similar types of arrangements are being developed by the National Energy Board
with the natural gas and oil industry associations.
Given that the Canadian energy industry infrastructure is closely linked with the U.S., the
U.S. Department of Energy agreed to cooperate with NRCan regarding the exchange of
information on cross-border Year 2000 issues. The CEA is also working with the North
American Electric Reliability Council on Year 2000 issues.
Recommendation 10
That Health Canada publish the names of manufacturers and importers of medical devices
who do not furnish necessary Year 2000 compliance information in a timely fashion, and
start regulatory or legal action against them.
Response:
The government shares the objectives of the Standing Committee’s recommendation.
’s Therapeutic Products Programme has formally requested all
as ond fate of medical devices to respond to requests for information on
Year 2000 compliance. The option of publishing names of manufacturers and importers
who do not supply Year 2000 compliance information and/or the option of revoking
manufacturer's authority to sella medical device may be used ifa company fails to respon
to follow-up requesis.
an Internet site to provide Year 2000 compliance
devices and updates it regularly as new information is
rters of such devices. This site is linked to the
Health Canada has established
information to the users of medical
received from manufacturers and impo
43
SOS2000 and info2000 Internet sites. Health Canada’s Therapeutic Products Programme
has developed a Medical Devices Database that is available to hospital associations, to the
provincial coordinating body for Year 2000 issues, and to any other organizations
requesting the information.
Recommendation 11
That the federal, provincial and territorial Ministers of Health work in concert to ensure that
all Year 2000 compliance information, solutions and best practices are shared.
Response:
The government shares the objectives of the Standing Committee’s recommendation.
Year 2000 solutions and best practices should be shared between federal, provincial and
territorial Ministers of Health. As a result of federal-provincial-territorial cooperation, the
Canadian Year 2000 National Clearinghouse (CYNCH) is being established to increase
sharing of information among federal, provincial and territorial governments and First
Nations governments/institutions on methodologies and the status of Year 2000
compliance initiatives.
Recommendation 12
That the major health care professional groups, such as the Canadian Medical Association
and the appropriate provincial associations alert their members and produce guidelines
and checklists to ensure that all health equipment is tested.
Response:
The government shares the objectives of the Standing Committee’s recommendation,
recognizing that it is addressed to health care professional groups and provincial
associations in the health care field.
In the spirit of the Standing Committee’s recommendation, Health Canada has written to
hospitals and nursing homes (as users of medical devices), highlighting the importance of
ensuring that all health equipment is tested. Health Canada’s Therapeutic Products
Programme Internet site has been designed to provide information to health care
professionals, associations and the public on Year 2000 issues associated with medical
devices and to facilitate discussion of experience and solutions.
Recommendation 13
That the CRTC and Industry Canada take a stronger role in the telecommunications sector
to audit the tests of Year 2000 compliance being performed by the service suppliers.
Aa
Response:
The government shares the objectives of the Standing Committee’s recommendation and
both Industry Canada and
the Canadian Radio-television and Telecommunications
Commission (CRTC) are working closely with the telecommunications industry to ensure
that it is Year 2000 compliant.
In order to ensure that the telecommunications industry members have Year 2000
compliance plans in place and are acting on them, the CRTC has written to the over 100
telecommunications service providers that it regulates pursuant to the Telecommunications
Act seeking each company’s plan and the status of its implementation. Virtually all of the
service providers have responded and a preliminary review indicates that practically all of
the companies have a Year 2000 compliance action plan in place, which is being
implemented.
Industry Canada has made a similar request to over 1,000 public safety (police, ambulance,
marine radio, etc.) and radio common carrier licensees and to 900 holders of Broadcast
Certificates, all under the Radiocommunication Act. The results of these measures are Still
being collected and assessed and an appropriate course of action will be determined
accordingly. Industry Canada has also written to 93,000 other private licensees under the
Radiocommunication Act informing them of the problem and encouraging them to take
remedial action.
The CRTC and Industry Canada are also in regular contact with the chairs of several
telecommunications industry fora that have been created to bring together all operators,
including small independent companies, to deal with the Year 2000 issue. The goals of
these fora are to ensure awareness of the problem, exchange information, plan for the
testing to ensure the corrective measures taken by the individual company are compatible
when telecommunications traffic is exchanged between carriers, and to develop remedial
actions. Internationally, Industry Canada is represented on the International
Telecommunications Union Year 2000 Forum which was formed to promote awareness of
the Year 2000 problem, to advise on compliance standards and to encourage members’
timely compliance.
The government is very encouraged that the telecommunications industry fully appreciates
the gravity of the problem, is taking it very seriously and is doing its utmost to become Year
2000 compliant. The telecommunications industry members understand that their
operations are mission critical to other industries and most of the major players have
already completed an independent audit of their Year 2000 preparedness, will do so in the
near future or have completed internal audits led by outside personnel. In addition,
Canadian carriers have created an Industry Forum to develop an industry contingency plan
to minimize the impact of a potential network problem and/or failure attributed to Year 2000.
Recommendation 14
That the Coast Guard of Canada expedite its Year 2000 program to ensure that full testing is
completed before mid-1999.
45
Response:
The government shares the objectives of Standing Committee’s recommendation.
The Canadian Coast Guard (CCG) has established an aggressive schedule for completion
of Government-Wide Mission-Critical (GWMC) functions.
CCG has invested and will continue to invest considerable resources in the development of
detailed contingency plans to ensure performance of GWMC functions in the event of
failures outside its area of responsibility.
Recommendation 15
That the Ministers of Foreign Affairs, of International Trade and of Transport discuss Year
2000 preparedness with Canada’s trading partners to ensure that international trade is not
disrupted.
Response:
The government shares the objective of the Standing Committee’s recommendation.
The Minister of Foreign Affairs has been charged with the responsibility of coordinating the
international aspects of Canada’s Year 2000 readiness.
The Department of Foreign Affairs and International Trade and other departments, including
Transport Canada, have developed a plan to assess the risks of disruption to international
trade. They are also taking appropriate measures to minimize risks of trade disruption
wherever possible and develop contingency plans to deal with risks that cannot be reduced
to an acceptable degree.
In the first instance, the Department of Foreign Affairs and International Trade will identify
systems within our major trading partners whose failure could disrupt trade and the Year
2000 compliancy status of those systems. In cases where the risk of failure is significant,
negotiations will be initiated with the countries concerned in an attempt to agree on
mechanisms to keep trade flowing despite system failures. Where such negotiations do not
succeed or where the risks remain high, other departments will become involved with the
respective private sectors and other levels of government in contingency planning to find
alternative sources of supply and to develop contingency plans to avoid disruptions to
trade, including failures in international financial services, telecommunications, and
transportation.
In addition, Revenue Canada is conducting regular reviews on Year 2000 readiness with
trading partners that import goods and services. In particular, a specific policy has been
adopted for current electronic commerce clients who use the department's automated
customs systems to import/export goods, to permit a two-year window for a transition of
clients to full Year 2000 readiness.
46
Recommendation 16
That the government review fundin
problems g mechanisms for departments with embedded chip
Response:
The government shares the objectives of the Standing Committee’s recommendation.
Treasury Board Secretariat continues to work with departments to identify funding
requirements associated with embedded chip problems. The Department of Finance has
made a $400 million loan fund available to departments to ensure that Year 2000 work is not
impeded by funding issues.
Recommendation 17
That the government of Canada strengthen the coordination of its responses to the Year
2000 challenge to ensure that private sector readiness is not hampered, and that public
and private institutions have access to the federal information they need.
Response:
The government shares the Standing Committee's view that it should support public sector
and private sector readiness to respond to the Year 2000 challenge by facilitating access to
the relevant federal information. The government notes with appreciation that both the
Standing Committee’s recommendations and those of the Task Force Year 2000 have
helped the government in its role in supporting the public and private sectors by focussing
attention on priority challenges and needs.
The government will facilitate access to relevant government information, recognizing that
legal considerations may limit access in some circumstances. Treasury Board Secretariat
and Industry Canada have set up Internet sites to share best practices and relevant federal
government information with Canadian business and members of the public. Departments
have taken initiatives to reach out to private and non-governmental partners to make
available Year 2000 information. Additionally, Treasury Board Secretariat continues to work
closely with the Standing Committee on Public Accounts and other Parliamentary
Committees to ensure that Year 2000 information and federal government progress is
shared with private sector institutions and members of the public.
Recommendation 18
ent of National Defence accelerate the completion of its Year 2000
TE RS olutions atthe same time as preparing emergency
compliance program, and start finding S
preparedness contingency plans.
47
Response:
The government shares the objectives of the Standing Committee’s recommendation.
The Minister of National Defence has been charged with overall coordination of the
emergency preparedness planning and related contingency planning for the federal
government on the Year 2000 problem. This responsibility includes collaboration with the
Treasury Board, Industry Canada and the Department of Foreign Affairs and International
Trade to analyse risks of problems such as disruptions to essential services, and establish
corresponding priorities for action.
As part of the fundamental objective of the Department of National Defence (DND) to
function effectively to the year 2000 and beyond, mission-critical systems are being
assessed for Year 2000 compliance. Non-compliant systems will either be fixed or
appropriate contingency plans developed. Contingency planning to mitigate the potential
effects of the Year 2000 problem on essential services has begun within DND. DND is
developing operational plans to cover the entire scope of defence missions.
Recommendation 19
That the current Citizenship and Immigration Canada Pilot Project for Software
Professionals be extended to at least 2001 and that consular staff abroad must become
involved in searching out qualified Year 2000 personnel for Canada.
Response:
The government shares the Standing Committee’s objective to ensure that Canada has the
qualified personnel needed to address the Year 2000 problem.
Human Resources Development Canada, Citizenship and Immigration Canada and
Industry Canada, in consultation with industry representatives, are committed to exploring
the best ways to ensure an adequate supply of software professionals and other experts to
support Canada’s efforts to address the Year 2000 problem.
The Pilot Project operated by Human Resources Development Canada and Citizenship and
Immigration Canada is being evaluated by external consultants whose final report is
expected this fall. The results of the evaluation will help to determine how best to facilitate
the supply of the Year 2000 experts needed in Canada.
Consular staff abroad will continue to support the private sector recruitment and promotion
activities for Year 2000 experts and for other personnel needed in Canada.
48
Recommendation 20
That elected public officials in Canada accept the challenge to overcome the Millennium
Bug and ensure that the services that they are responsible for function unimpeded on
January 1, 2000 and that they work in cooperation with the other levels of government.
Response:
The government shares the objectives of the Standing Committee’s recommendation and
encourages the Standing Committee members to raise the issue within their Parties.
The Prime Minister has directed all Ministers to give a high priority to work on the Year 2000
problem, and Cabinet has directed Treasury Board to monitor progress in all departments,
agencies and Crown corporations to ensure Year 2000 readiness is achieved and
contingency plans are in place wherever required. In addition, the Prime Minister has
designated four Ministers to co-ordinate and lead federal Year 2000 activities. The
government will continue to work with other levels of government to achieve the same
objectives.
The government will provide speaking materials and background information to all
Members of Parliament and Senators to assist them in addressing Year 2000 issues with
their constituents.
Recommendation 21
That the Prime Minister of Canada and all senior Ministers emphasize to all Canadians the
importance of the Year 2000 problem.
Response:
The Prime Minister has directed each Minister to take the lead for Year 2000 preparedness
in his or her area of responsibility as it affects a specific portfolio and Canadians in general.
However. in considering the scope ofthe potential problems and the interconnected nature
of the issue, the government will make every effort to inform all Canadians of the issue and
encourage them to take the steps necessary to prepare for the Year 2000.
Recommendation 22
That the First Ministers make the Year 2000 problem an issue at First Ministers’
Conferences.
49
Response:
The government recognizes the importance of the issue and will consider presenting the
Standing Committee’s recommendation at the discussions preparatory to the next First
Ministers’ Conference. The government notes that the Chair of the Standing Committee
took the initiative to write to the lead provincial premier inviting him and his colleagues to
consider Year 2000 issues at the annual premiers’ conference in August 1998. The Chair of
Task Force Year 2000, Mr. Jean Monty, also wrote with a similar recommendation. The
government regrets that this issue was not addressed by the provincial premiers.
Recommendation 23
That private sector firms continue to disseminate Year 2000 information to their clients.
Response:
The government shares the objectives of the Standing Committee’s recommendation,
recognizing that it is addressed to businesses.
For its part, the government will continue to disseminate Year 2000 information directly to
Canadian-based businesses at home and abroad through departmental and agency
Internet sites, toll-free telephone lines and videos. As well, a number of federal initiatives
facilitating private sector Year 2000 readiness have been announced (CAN2K, Year 2000
First Step, tax relief, Business Development Bank loan program). All departments and
agencies will continue to support the efforts of private sector firms to disseminate Year 2000
information to their clients.
Recommendation 24
That Members of Parliament continue to make use of their householders, town hall
meetings and all other channels to inform their constituents, about the Year 2000 problem.
Response:
The government shares the objectives of the Standing Committee’s recommendation.
The government will assist Members of Parliament and Senators, with information and
communication materials on the Year 2000 problem.
Members of Parliament and Senators have played an important role in providing information
and assistance to Canadians on the Year 2000 problem, and this will continue to be an
important way of engaging Canadians on this issue.
50
Recommendation 25
That the Speaker declare a Year 2000 Te
St Day for Parliament Hill and constit ffi
to thoroughly test all equipment. : 8 enoubewaG
Response:
The government supports the excellent work that both the House of Commons and the
Senate have been doing in ensuring that Parliament is prepared for the Year 2000 issue. The
government suggests that, since the testing of equipment in Parliament is an internal matter
for Parliament itself, the Committee pursue this recommendation with the appropriate
parliamentary authorities.
The government would be prepared to assist with testing, if requested.
Recommendation 26
That the media provide Canadians with frequent and regular information on the Year 2000
problem.
Response:
The government shares the objectives of this recommendation.
The government has already disseminated Year 2000 information to media, businesses and
other audiences. Industry Canada’s Task Force Year 2000 Secretariat and the Treasury
Board Secretariat’s Year 2000 Project Office continue to be the main focal points within the
federal government for information on the Year 2000 file to support departments and
agencies in fulfilling their responsibilities to provide information to external audiences. They
also continue to work with departments and agencies to ensure that the media have the
information they need to report authoritatively on the Year 2000 problem. The Department of
Foreign Affairs and International Trade will support these efforts by contributing information
on global Year 2000 readiness. The Canadian Broadcasting Corporation and the Alliance of
Canadian Broadcasters have produced a bilingual public service announcement that will
air all across Canada in fall of 1998. The governments also participating In a segment of the
Discovery Channel program on the Year 2000 issue.
Industry Canada assisted Task Force Year 2000 in launching its communications campaign
to prompt business to action, including a national newspaper and trade Warnes
advertising campaign, the establishment of a toll-free telephone RE Oa sb
Internet site, and the promotion of access to local service providers through advertisemen
in yellow-pages directories.
51
In addition, Industry Canada has undertaken a major awareness campaign, including a joint
initiative with Revenue Canada to mail a Year 2000 brochure to over three million Canadian
businesses; over 3,000 letters to major clients and associations, bulletins in sector specific
publications; and the continuous updating of Industry Canada’s SOS2000 Internet site. The
department has also partnered with the Canadian Bankers Association to produce a
nation-wide series of over 80 Year 2000 information seminars attracting over 5,200
participants thus far. It implemented a number of initiatives addressed to small and medium
enterprises, such as Year 2000 First Step, a Student Connections initiative in partnership
with the Canadian Imperial Bank of Commerce, providing customized assessments to
15,000 enterprises to deal with the Year 2000 challenges; CAN2K, a Community Access
Program offering a tool kit consisting of an Executive Guide and Workbook for developing a
Year 2000 action plan. Seminars on Year 2000 have been offered as part of info-fairs and
conferences for small- and medium-sized enterprises throughout Canada.
52
APPENDIX TO THE GOVERNMENT RESPONSE TO THE SIXTH
REPORT (INTERIM) OF THE HOUSE OF COMMONS STANDING
COMMITTEE ON INDUSTRY: THE YEAR 2000 PROBLEM — WHERE IS
CANADA NOW?
List of Dedicated Governmeni Year 2000 Internet Sites
The following federal departments and agencies have established Year 2000 Internet sites.
Agriculture and Agri-Food Canada — Year 2000
http://aceis.agr.ca/policy/y2k
This site provides an introduction to the Year 2000 problem and answers to questions for
agricultural producers.
Environment Canada — Year 2000 Green Lane
http://www1 .tor.ec.gc.ca/year2000/english-home.html
This site provides information on the Year 2000 and how it pertains to Environment
Canada’s clients, suppliers and its regulatory responsibilities.
Industry Canada Task Force Year 2000
http://strategis.ic.gc.ca/sos2000
This site is specifically dedicated to creating awareness and providing assistance to
Canadian business and industry.
Public Works and Government Services Canada Vendor Information Service
http://vend2000.gc.ca
This directory of Year 2000 readiness information for more than 5,000 third-party software
and hardware products was compiled to assist Government of Canada managers and
technical personnel in determining Year 2000 ready versions and available dates of
technology products for computing platforms. The readiness information is based solely
on supplier responses to inquiries on the Year 2000 compliance of their products.
Health Canada — Medical Devices: Year 2000 Database
nt k_db.html
http://www.hc-sc. c.ca/hpb-dgps/therapeut/htmleng/y2 So | |
A database of ne that has been provided to Health Canada by medical device
manufacturers or users.
Public Service Commission
p:// psc-cfo.ac.ca/recruit/itimie.htm — | |
pt Technology/Information Management Recruitment website.
53
Treasury Board Secretariat — Year 2000 Project Office
http://www.info2000.gc.ca
This site provides an overview of the federal government's progress and action pan, and
contains key links to all key Year 2000 sites in Canada and internationally.
54
APPENDIX B — LETTER TO THE MINISTER OF
FINANCE
Oo |
Tuesday, December 8, 1998
The Honourable Paul Martin
Minister of Finance
Dear Minister,
The Standing Committee on Industry has been examining the Year 2000 computer
problem for over a year. Last May the Committee tabled its first interim report on this issue
entitled The Year 2000 Problem — Where Is Canada Now? The Committee applauds the
government’s quick response to implement the Committee’s recommendation 7 on tax
relief for small and medium-sized businesses to address the Year 2000 computer
compliance problem. The Committee expects that this measure will help stimulate small-
and medium-sized businesses to address the Year 2000 problem.
Since issuing this first report, the Committee has completed its second review of how well
Canada is preparing to solve the Year 2000 problem, involving additional sectors of the
economy. During this second review of the Year 2000 problem in Canada, the Committee
had an opportunity to hear from the main representative of Canada’s agricultural sector,
the Canadian Federation of Agriculture, on the 26th of November 1998. At this time, the
Committee was informed that Canada’s 276,000 farms are only now beginning to receive
the necessary information to allow them to address their specific Year 2000 issues.
One of the agricultural community’s major concerns was with respect to the provision of
uninterrupted electrical power during the Year 2000 transition. The representative from the
Canadian Federation of Agriculture explained how the scenes of dead livestock resulting
from the ice storm in Eastern Ontario and Southern Quebec last January reinforced to the
farming community their dependence on this key utility. Although the Committee also
heard reassuring testimony from Canadian electrical utilities that they would be Year 2000
compliant by next summer, the fact remains that problems with electrical supplies remain
possible, more particularly in rural Canada. One of the proposals from the agricultural
sector was that, given their almost total dependence on electrical power, they should be
allowed to purchase emergency power generators as a part of their Year 2000 remediation
plan and have the same Year 2000 related tax benefit.
ause business losses in most areas of the economy, farms
dvantages. Firstly, rural areas are more likely to loose
tly the last areas to have their power restored. Secondly,
Although loss of electricity can c
have two major additional disa
electrical power and are frequen
55
many farm activities, from feeding their livestock to controlling the environment for massive
greenhouses, are susceptible to the loss of livestock or produce after only relatively brief
periods of time without electrical power.
The current Year 2000 tax measure announced last June excludes the option of
purchasing an emergency power generator but the Committee feels that for the farming
community this is an important asset for possible Year 2000 problems. As Chair of the
Standing Committee of Industry, | would urge that your officials examine the possibility of
modifying the regulations to allow the farming community to purchase emergency power
generators as part of their Year 2000 remediation plan. | thank you in advance for your
support.
Yours sincerely,
Susan Whelan,
Chair of the Standing Committee on Industry
56
APPENDIX C
LIST OF WITNESSES
Organizations and Individuals Date
Canadian Bar Association Thursday, June 4, 1998
Richard Corley, Member
Michael Fortier, Chair
W. Laird Hunter, Project Director
Michel Racicot, Member
pee hth Accountants’ Association of Tuesday, June 9, 1998
anada
Mike Fletcher, CGA, President and Chief Executive
Officer
Insurance Bureau of Canada Tuesday, June 16, 1998
Alex Kennedy, Executive Vice-President, General
Council of Canada and Corporate Secretary
Wayne Thorpe, Vice-President, Commercial Lines
Underwriting
Mark Yakabuski, Vice-President
Canadian Imperial Bank of Commerce Tuesday, September 29, 1998
Robert Paterson, General Manager
Industry Canada
Timothy Garrard, Chief Information Officer
Jonathan Sunderland, Project Officer
Canadian Healthcare Association Tuesday, October 6, 1998
Sharon Baker, Vice-President, Corporate Services,
Ontario Hospital Association
Kathryn Tregunna, Director
Health Canada
Fruji Bull, Director General
Beth Piertson, Acting Director
Statistics Canada
Jamie Brunet, Year 2000 Survey Manager
Ivan Fellegi, Chief Statistician of Canada
Canadian International Development Agency
Gerry Kenney, Senior Telecom and Information
Specialist
John Robinson, Vice-President
Wednesday, November 4, 1998
57
Organizations and Individuals Date
Foreign Affairs and International Trade Wednesday, November 4, 1998
Nancy Stiles, Director General
Treasury Board Secretariat
Jim Bimson, Program Director
Linda Lizotte-MacPherson, Chief Information Officer
Guy McKenzie, Assistant Secretary
Canadian Coast Guard Tuesday, November 17, 1998
Jacques Clavelle, Director General
William Elliott, Deputy Commissioner
Canadian National
Jim S. Bright, Director, Business Systems
Robert Cantin, Manager, Corporate Year 2000
Canadian Shipowners Association
Réjean Lanteigne, Vice-President, Operations
Donald Morrison, President
Canadian Trucking Alliance
Michelle LeBlanc, Director, Policy and Research
Alberta Transportation and Utilities Thursday, November 19, 1998
David Noble, Director of Provincial Programs
Department of National Defence
Gary Garnett, Vice Chief of the Defence Staff (VCDS)
Raymond Henault, Deputy Chief of the Defence Staff
(DCDS)
Paul Thibault, Federal Coordinator, Y2K National
Contingency Planning
Emergency Measures Ontario
Doug Harrison, Deputy Director
Canadian Bankers’ Association Tuesday, November 24, 1998
Frank Riddell, Manager, Year 2000 Project
Mark Weseluck, Vice-President
Canadian Radio-television and
Telecommunications Commission
David Colville, Vice-Chairman
Allan Rosenzveig, General Counsel
58
Organizations and Individuals
Date
Department of Industry
Michael Binder, Assistant Deputy Minister
Connie Edlund, Director General, Task Force 2000
Secretariat
Jan Skora, Director General
Insurance Bureau of Canada
Gary Kapac, Year 2000 Project Director
Alex Kennedy, Executive Vice-President, General
Council of Canada and Corporate Secretary
John Mitchell, Year 2000 Officer
Office of the Superintendent of Financia!
Institutions Canada
John Thompson, Deputy Superintendent, Regulation
Stentor
Alex Giosa, Vice-President, Network Operations and
Year 2000
Teleglobe
Jacques Demers, Vice-President, Technical
Corporate Projects
Telesat Canada
J. Gordon Fraser, Vice-President, Network Services
Air Canada
Jean-Paul Bourgeois, Director, Enterprise Systems
Janice Robinson, Project Director — Year 2000
Air Transport Association of Canada
Geoffrey Elliot, Executive Vice-President, Policy and
Strategic Planning
Clifford Mackay, President & CEO
Alliance of Manufacturers & Exporters Canada
Jayson Myers, Senior Vice-President and Chief
Economist
Mathew Wilson, Policy Analyst
Atomic Energy Control Board
N.S. Anani, Head, Instrumentation Control Electrical
Group sie
G.J. Kurt Asmis, Director, Safety Evaluation Division
(Engineering) a
T.E. Schaubel, Senior Specialist, Reliability and
Probabilistic Risk Assessment Group
59
Tuesday, November 24, 1998
Thursday, November 26, 1998
Organizations and Individuals Date
Canadian Airlines International Ltd. Thursday, November 26, 1998
Scott Bradley, Director of Government Affairs
Canadian Association of Petroleum Producers
Greg Stringham, Vice-President, Markets & Fiscal
Policy
Canadian Electricity Association
Francis Bradley, Vice-President, Corporate
Resources
Canadian Federation of Agriculture
Jeff Atkinson, Communications Coordinator and
Parliamentary Liaison
Canadian Gas Association
George Barnhart, Vice-President, Information
Systems and Chair Year 2000 Task Force
John Klenavic, Federal Affairs Consultant
Government of Alberta
George Samoil, Chief Information Officer
Government of New Brunswick
Gary Andrews, Director, Year 2000 Program
Management Office, Corporate Information
Management Services, Supply and Services
Lori MacMullen, Chief Information Officer, Corporate
Information Management Service, Supply and
Services
“Hydro-Québec”
Jacques Bédard, Year 2000 Project
Pierre Chênevert, Head, Transport Information
Mining Association of Canada
Dan Paszkowski, Vice-President, Economic Affairs
National Energy Board
John McCarthy, Business Leader, Operations
Natural Resources Canada
Dan Whelan, Director General
NAV CANADA
David Honkanen, Year 2000 Project Manager
Nova Scotia Power Inc.
Ann Petley-Jones, Chief Information Officer
60
Organizations and Individuals Date
Ontario Hydro
Stuart Brindley, Manager, Y2K Operations, Central
Market Operations
W.K. (Bill) Imms, Director, External Liaison
Ottawa Hydro
Peter Liu, Director, Management Information Systems
Ed Muldoon, Director, Engineering Operations
Task Force Year 2000
Alain-F. Desfossés, Executive Director
Jean Monty, President and Chief Executive Officer
Canadian Water and Wastewater Association Tuesday, December 8, 1998
George Terry, Vice-President Information and
Technology Ontario Clean Water Agency
Federation of Canadian Municipalities
James Knight, Executive Director
Thursday, November 26, 1998
61
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APPENDIX D
LIST OF BRIEFS
Se ef ne
Air Canada
Janice Robinson, Project Director — Year 2000
Air Transport Association of Canada
Clifford Mackay, President and CEO
Alberta Transportation and Utilities
David Noble, Director of Provincial Programs
Alliance of Manufacturers & Exporters Canada
Jayson Myers, Senior Vice-President and Chief Economist
Atomic Energy Control Board
G.J. Kurt Asmis, Director, Safety Evaluation Division (Engineering)
Atomic Energy of Canada Ltd.
David Torgerson, Vice-President, Research and Product
Bank of Montreal
Maurice Hudon, Senior Vice-President
Bell Canada
Denis Lalonde Assistant Vice-President, Senior Manager, Millennium Compliance
Canadian Airlines International Ltd.
Scott Bradley, Director of Government Affairs
Canadian Association of Chiefs of Police | |
J. Delcourt, Chief of Police, Chair, Canadian Association of Chiefs of Police Informatics Committee
Canadian Association of Petroleum Producers
Greg Stringham, Vice-President, Markets and Fiscal Policy
63
Canadian Bankers’ Association
Mark Weseluck, Vice-President
Canadian Bar Association
Michael Fortier, Chair
Canadian Coast Guard
William Elliott, Deputy Commissioner
Canadian Electricity Association
Francis Bradley, Vice-President, Corporate Resources
Canadian Federation of Agriculture
Jeff Atkinson, Communications Coordinator and Parliamentary Liaison
Canadian Gas Association
George Barnhart, Vice-President, Information Systems and Chair, Year 2000 Task Force
Canadian Healthcare Association
Kathryn Tregunna, Director
Canadian International Development Agency
John Robinson, Vice-President
Canadian National
Jim S. Bright, Director, Business Systems
Canadian Pulp and Paper Association
Kevin McElhatton, Vice-President, Economics and Statistics
Steve Stinson, Director
Canadian Radio-television and Telecommunications Commission
David Colville, Vice-Chairman
Canadian Shipowners Association
Donald Morrison, President
Canadian Water and Wastewater Association
George Terry, Vice-President Information and Technology Ontario Clean Water Agency
64
Certified General Accountants’ Association of Canada
Mike Fletcher, CGA, President and Chief Executive Officer
Chrysler Canada
Othmar Stein, Vice-President
de Jager & Company Limited
Peter de Jager, President
Department of Industry
Timothy Garrard, Chief Information Officer
Jonathan Sunderland, Project Manager
Department of National Defence
Paul Thibault, Federal Coordinator, Y2K National Contingency Planning
Emergency Measures Ontario
Jim Ellard, Director
Ethics Institute of Canada
Richard Bélec, Director
Federation of Canadian Municipalities
James Knight, Executive Director
Foreign Affairs and International Trade
Nancy Stiles, Director General
GartnerGroup
Jim Carmont, GartnerGroup Representative (Atlantic Canada)
Government of Aiberta
George Samoil, Chief Information Officer
Government of New Brunswick
Lori MacMullen, Chief Information Officer, Corporat
and Services
e Information Management Service, Supply
65
Health Canada
Fruji Bull, Director General
“Hydro-Québec”
Jacques Bédard, Year 2000 Project
Insurance Bureau of Canada
Alex Kennedy, Executive Vice-President, General Council of Canada and Corporate Secretary
Mining Association of Canada
Dan Paszkowski, Vice-President, Economic Affairs
National Energy Board
John McCarthy, Business Leader, Operations
Natural Resources Canada
Dan Whelan, Director General
NAV CANADA
David Honkanen, Year 2000 Project Manager
Nortel (Northern Telecom)
Michael Cooke, Senior Manager
Nova Scotia Power Inc.
Ann Petley-Jones, Chief Information Officer
Office of the Superintendent of Financial Institutions Canada
John Thompson, Deputy Superintendent, Regulation
Ontario Hydro
Stuart Brindley, Manager, Y2K Operations, Central Market Operations
W.K. (Bill) Imms, Director, External Liaison
Ottawa Hydro
Peter Liu, Director, Management Information Systems
Retail Council of Canada
Diane Brisebois, President and Chief Executive Officer
66
Royal Canadian Mounted Police
David Morreau, Director, Year 2000 Project
Statistics Canada
lvan Fellegi, Chief Statistician of Canada
Stentor
Alex Giosa, Vice-President, Network Operations and Year 2000
Task Force Year 2000
Jean Monty, President and Chief Executive Officer
Teleglobe Canada
Jacques Demers, Vice-President, Technical Corporate Projects
Telesat Canada
J. Gordon Fraser, Vice-President, Network Services
Toyota Canada Inc.
Brian Mason, Nationai Manager
Treasury Board Secretariat
Linda Lizotte-MacPherson, Chief Information Officer
67
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REQUEST FOR GOVERNMENT RESPONSE
Pursuant to Standing Order 109, the Committee requests that the government table a
comprehensive response to its Report.
A copy of the relevant Minutes of Proceedings of the Standing Committee on Industry
(Meetings Nos. 50, 51, 53, 55, 59, 69, 71, 72, 73, 75 80, 82 and 84 which includes this
Report) is tabled.
Respectfully submitted,
WA i
Wa Susan Whelan, M.P
/ Essex
Chair
69
DISSENTING OPINION BY THE BLOC QUEBECOIS (BQ)
ON THE YEAR 2000 PROBLEM IN CANADA
On May 14, 1998, the Standing Committee on Industry tabled its first report on the Year
2000 problem. That report, which contained 26 recommendations, was adopted
unanimously by Committee members.
The quality of the present, second report, entitled The Year 2000 Problem — Canada’s
State of Readiness is much lower than that of the first. While the first report was
characterized by rigour and objectivity, the present report often lacks those qualities. Ina
Spirit of goodwill and in order to improve the report, therefore, the BQ proposed
16 amendments. The Year 2000 problem is serious, and partisanship is inappropriate to its
solution. Some of the BQ’s amendments were accepted, and others turned down. Some
of those that were turned down form the basis for this dissenting opinion.
Health care
The Committee’s report expresses concern about the health care system’s Year 2000
readiness, particularly because of scarcity of funds. The BQ proposed a recommendation
that the federal government address the costs of Year 2000 remediation through transfer
payments to the provinces. This amendment was turned down, but Committee members
insisted on retaining a recommendation that the federal government monitor the costs of
Year 2000 remediation by the provinces. Thus, while ignoring the fact that Year 2000
remediation puts additional financial pressure on the health care system, the Committee
wants the federal government to retain the right to monitor — fearing no doubt that the
provinces cannot provide high quality health care without federal monitoring.
The BQ could not let such a recommendation pass unchallenged. Health care is an
area of provincial jurisdiction. It is therefore not the responsibility of the Industry
Committee, in a report on the Year 2000 problem, to revive old constitutional quarrels,
particularly at a time when the provinces are faced with ever-shrinking budgets.
Essentially, this disagreement arose from the fact that, unlike most Committee members,
the BQ does not consider the federal government a higher level of government. Nor was it
demonstrated to the Committee that the federal government's Year 2000 readiness is any
greater than that of the provinces.
Responsibility and liability
from the outset that both individual and corporate citizens
FE AN forestall possible Year 2000 problems. However, the BQ
t that the Committee bypassed any consideration of computer
manufacturers’ liability. The BQ considers that individual and corporate citizens grappling
with non-Year 2000 compliant computers are as much victims as they are liable, and need
: ... for businesses to realize they
_ The report notes “an urgent need for
sat de nar to act.” The BQ considers it indispensable to remind all
scene that they may be held liable if they are not Year 2000 ready; businesses should
must take steps |
deplores the fac
71
be informed that they are responsible for trying to solve the problem, and they should be
helped to solve it. The BQ would have liked the Committee to consider the issue of liability
of large manufacturers of non-Year 2000 compliant computers or, at least, to have noted
this issue in the report.
Objectivity
The BQ also deplores the fact that the present, second report is not as objective as the
first report. A number of omissions mean that certain conclusions must be placed in
context. No mention is made of the December 1998 report by the Auditor General
expressing doubt about certain federal departments’ Year 2000 readiness. By leaving out
such information, the Committee has felt justified in expressing unconditional praise for
federal government action, particularly its leadership in the field of emergency
preparedness, at a time when the Department of National Defence, for example, has some
catching up to do where its own Year 2000 readiness is concerned.
A portion of the report is helpful information that accurately reflects much of the
testimony heard by the Committee. The BQ attended the Committee regularly. It would
have liked the Committee’s report to reflect its work. As a result, the BQ proposed a series
of amendments. Unfortunately, the spirit of co-operation that motivated the Industry
Committee last spring is long gone.
72
MINUTES OF PROCEEDINGS
THURSDAY, FEBRUARY 4, 1999
(Meeting No. 84)
The Standing Committee on Industry met at 9:05 a.m. this day, in Room 536,
Wellington Building, the Chair, Susan Whelan, presiding.
Members of the Committee present: Sue Barnes, Eugène Bellemare, Antoine Dubé,
Rahim Jaffer, Marlene Jennings, Stan Keyes, Francine Lalonde, Walt Lastewka, lan Murray,
Jim Pankiw, Janko Peric, Alex Shepherd and Susan Whelan.
In attendance: From the Library of Parliament: Daniel Brassard, Antony Jackson and
John Craig, Research Officers.
Witnesses: From the Office of the Auditor General of Canada: Douglas Timmins,
Assistant Auditor General; Nancy Cheng, Principal, Audit Operations Branch.
Pursuant to Standing Order 108(2), consideration of Chapter 19 (Electronic
Commerce: Conducting Government Business Via the Internet) of the December 1998
Report of the Auditor General of Canada.
Mr. Douglas Timmins made an opening statement, and with the witness, answered
questions.
At 10:15 a.m., the sitting was suspended.
At 10:23 a.m., the sitting resumed.
At 10:23 a.m., the Committee proceeded to sit in camera.
Pursuant to Standing Order 108(2), a study on Information Technology:
Preparedness for Year 2000.
The Committee proceeded to the consideration of a draft report.
It was agreed, — That the Draft Report, as amended, be concurred in.
Ordered, — That the Chair present the Thirteenth Report as amended to the House at
the earliest possible opportunity.
uant to Standing Order 109, the Committee requests that
— That purs die .
ae care’ : hensive response to this report within one hundred fifty
the Government table a compre
(150) days.
r be authorized to make such typographical and
= Chai
It was agreed, — That the thout changing the substance of the Draft Report
editorial changes as may be necessary wi
to the House.
73
It was agreed, — That 1100 copies of the Report be printed in both English and
French in tumble format.
It was agreed, — That the Committee authorize the printing of the dissenting opinion
of the Bloc Québécois as an appendix to this report, immediately following the signature of
the Chair.
It was agreed, — That any dissenting opinions be limited to no more than two (2)
pages.
It was agreed, — That any dissenting opinions be received by the Clerk no later than
4:00 p.m. Thursday, February 4, 1999.
At 12:30 p.m., the Committee adjourned to the call of the Chair.
Elizabeth Kingston
Clerk of the Committee
74
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