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Please enter a valid web address * About * Blog * Projects * Help * Donate * Contact * Jobs * Volunteer * People * Sign up for free * Log in Search metadata Search text contents Search TV news captions Search radio transcripts Search archived web sites Advanced Search * About * Blog * Projects * Help * Donate Donate icon An illustration of a heart shape * Contact * Jobs * Volunteer * People Full text of "The year 2000 problem : Canada's state of readiness : thirteenth report (interim) " See other formats 19 3 1761 1 Government Publications Re HOUSE OF COMMONS CANADA THE YEAR 2000 PROBLEM — CANADA’S STATE OF READINESS Thirteenth Report (Interim) Standing Committee on Industry February 1999 The Speaker of the House hereby grants permission to reproduce this document, in whole or in part, for use in schools and for other purposes suchas private study, research, criticism, review or newspaper summary. Any commercial or other use or reproduction of this publication requires the express prior written authorization of the Speaker of the House of Commons. Ifthis document contains excerpts or the full text of briefs presented to the Committee, permission to reproduce these briefs in whole or in part, must be obtained from their authors. Also available on the Parliamentary Internet Parlementaire: http://www.parl.gc.ca Available from Public Works and Government Services Canada — Publishing, Ottawa, Canada K1A 0S9 THE YEAR 2000 PROBLEM — CANADA’S STATE OF READINESS Thirteenth Report (Interim) Standing Committee on Industry February 1999 ee, MAY 19 1999 i ie Ce. : Ay SN i a J L J Publications Service STANDING COMMITTEE ON INDUSTRY CHAIR Susan Whelan Essex VICE-CHAIRS Eugène Bellemare Carleton—Gloucester Rahim Jaffer Edmonton—Strathcona MEMBERS Chris Axworthy Saskatoon—Rosetown-—Biggar Sue Barnes London West Antoine Dubé Lévis Marlene Jennings Notre-Dame-de-Grace—Lachine Jim Jones Markham Stan Keyes Hamilton West Francine Lalonde Mercier Walt Lastewka St. Catharines Eric Lowther Calgary Centre lan Murray Lanark—Carleton Jim Pankiw Saskatoon—Humboldt Janko Peric Cambridge Alex Shepherd Durham CLERK Elizabeth Kingston RESEARCH STAFF Research Branch, Library of Parliament Antony Jackson, Nathalie Pothier and Daniel Brassard, Research Officers Digitized by the Internet Archive in 2023 with funding from University of Toronto https://archive.org/details/31/61119708758 THE STANDING COMMITTEE ON INDUSTRY has the honour to present its THIRTEENTH REPORT Pursuant to Standing Order 108(2), the Standing Committee on Industry proceeded to a study on Information Technology: Preparedness for Year 2000. At this stage in its study, the Committee wishes to table this interim report. TABLE OF CONTENTS (7m REE SUMMARY Pee eee wo rt tice tne he ae ee ee 1 INTRODUCTION saisies cies tale mene RENE 3 INFORMATION SHARING 0) oo) ot ee ER ER 5 THE YEAR '2000°TASK-FORGE MORIN RENE CIS ART ME TUE ON 4 RESPONSIBICITIES AND WABI TIES aerate een ee eee 9 AREAS'OF CONCERN Yt re eee eee eee eae ee 11 Health Cares ETAT RS MAR ORNE NE ON oT Pine ere 11 Small and Medium-Sized Enterprises... "M MR ON EN, HE eee 12 Manufacturing Sector....…..°".""TeMeNMIMeNON ISOMNON IT enCIOA 0. . 13 Retail Sector ::::, oc 20. monnmosietonié thin + re 13 Agriculture.and. Mining SeCtOrs Re RE OLA 14 SATISFACTORY PROGRES SE OO ferries toe eee i ee 1% 81-10) errs em emer: Peete re Ear tw eh has eA aes FA À: : ElecthicityS@GtOn SR ER er ea ae are i B. Oiland'Gas Sector boo er ie 18 Telecommunications re JSS Ve. 170 DANONE es ee ey eee C0 18 Transportation ss de nie RS Sear Maleate aa kee ee eet 19 À, Altec. ie RP scant ing, Se eee 0 Te 19 B. Rail... sus ms. OR ARE Seca os eae mene 20 C. Seas cc) Pe USER RIE NR eet AT ARRET RER peat 20 D. Trucking s+’ s.s' 2% RSR eee ol 20 Automobile Sector: 22.0) PS a I EME RE CEE VE eur 20 Banking and Insurance Sector ............................................. 21 THE PUBLIC SECTOR 5000 0 RS 23 VOCAL SERVICES oc. ote cs A TC TO EE CE ec ree 23 A: MunicipalServicesehin ties en ata 23 BMAPONGS SETVICRSRERR TS. ck le OO ae eee we cee 24 GCG. *Water-arid’ Wastewater Services... 008 Pete eerie 24 ProvinGial'GovVernments ns. ART. enr uen Uiviccn » cod eee ee ae aes een 24 Federal Govérnment".5.2. ce ey laide oS ele de ent CT TR 25 INTERNATIONAL ASPEGFS SEA LL acd oat ote NT ONE PRE 27 EMERGENGY PREPAREDNESS ve dit cb ati ove eee eae chee tee 29 Overview of Emergency Preparedness Canada .............................. 29 Emergency Preparedness and the Year 2000 Problem ........................ 29 A. The Need for Emergency Preparedness ............. 1 00» sey ope 29 B. Actions of the Federal Government: set nowt die? Gee Harn 30 C.. Actions.of Provincial Governments. ...........-...:...0.. Hee AIO 31 D: --Gommunication with the Public :...:... cee le. oe eee ee 32 GONGLUSION M case coer gree aver svc mamuurere metiers OO DOM ae aa 33 LIST ORIRECOMMENDATIONS: us RP D APPENDIX A — GOVERNMENT RESPONSE TO THE SIXTH REPORT ............ oF APPENDIX B — LETTER TO THE MINISTER OF FINANCE ................:..... 55 AEPENDIX:‘C LIST OF WITNESSES « Js oo oe ce RE 54 APPENDEICD = LISTOF:BRIEES 2,2... CON MR 63 REQUEST FOR GOVERNMENT RESPONSE (3.00 oc PR SR 69 DISSENTING OPINION | 5.0% TOR ace ve RON TE FA MINUTES OFPROCEEDINGS 22.254000 Scobie ate The) Vi SUMMARY OS BEND OF DIB PR ON ISNOHEY On the eve of the new millennium Canadians face a number of challenges, one of the most important of which is the Year 2000 computer problem. A few years ago virtually no one had heard of this problem, while today Canadians are often bombarded with contradiciory information on the subject. That is why the Committee has tried to evaluate the situation by inviting representatives from different private sectors and organizations, from certain public sectors of provincial or municipal governments, which are not under federal jurisdiction, and finally from federal services. Since issuing its first interim report on the subject last May, the Committee received the Year 2000 Task Force’s final report in the beginning of July and the federal government’s answers to the Committee recommendations in October, and has been vigilant in monitoring progress towards overcoming the Year 2000 problem. This report is the result of the Committee’s second review of Canada’s progress. The Committee anticipates holding its next round of hearings in the April to June 1999 time frame. The Committee recognizes the actions of the federal government and others in implementing many of the recommendations from its first interim report. Specifically, the federal government, by implementing our recommendation 7, with regards to the full amortization of the new computers purchased by small and medium-sized firms, has made it easier for them to be Year 2000 compliant. Progress has been made in many areas since the Committee held its first round of hearings, but much remains to be done and some areas need particular attention. The time remaining to find and correct problems is growing short. Most Canadians and Canadian companies and institutions are well aware of the Year 2000 problem but many small and medium-sized enterprises (SMEs) and even some larger manufacturers are not yet addressing the issue. This is particularly distressing since many SMEs do not appreciate their legal responsibilities nor the fact that their business insurance will not cover Year 2000-related problems that they should have anticipated and corrected. The Committee sees an urgent need for more firms to test now and for businesses to realize they are fully accountable for failure to act. Firms also need to start preparing contingency plans and business resumption plans to help ensure that they remain in business in the new millennium. The Committee reiterates the need for businesses to act now and not wait until it is too late. One of the more encouraging findings is that Canadians can likely expect that essential services such as electrical power and communications will not be interrupted. Nor are there likely to be major problems with the financial services, transportation sectors, and most essential public services that make up the infrastructure on which society and the economy depend. Another positive sign is that the main stakeholders involved in emergency preparedness, including all levels of governments, are working on plans to cover many of the possible Year 2000 problems, including those resulting from the inevitable undetected “glitch.” The federal government has shown leadership in creating a National Planning Group to coordinate these efforts nationally and provide advice to the Department of National Defence in preparing for possible aid to civilian authorities. Provincial and municipal governments are working collaboratively with the federal government and providers of essential services to reduce the chances of problems and to develop appropriate emergency preparedness measures. Although the extent of possible problems will not be known until much closer to the new millennium, all Canadians should be prepared to take whatever measures are recommended to prepare themselves and their families to handle possible problems and to be ready to do their part to help. Some sectors, notably agriculture, are only now being provided with the information that will allow them to assess the impact of the Year 2000 problem and to start planning to fix them. The Committee noted that the agricultural sector needs additional support to become Year 2000 ready and has sent a letter to the Minister of Finance on a specific concern related to this sector. The Committee heard how the health care sector is working diligently to resolve its particular Year 2000 problem. The testimony was encouraging, but given the magnitude of the task for health care and the limited time and financial resources, this remains an area of concern. The Committee’s recommendation in this area is that the federal and provincial/territorial governments continue to review this situation on an ongoing basis. The Committee was informed that larger municipalities are actively working on the Year 2000 problem and that essential municipal services such as water and wastewater and police services can be expected to continue to function. A potential area of concern is the smaller communities who although they may technically have a simpler task to become Year 2000 compliant, may often be unaware of the diverse aspects of the problem and lack the necessary expertise. Throughout the hearing, the Committee heard repeatedly about the high level of interconnection that exists in our economy. Each sector depends on many other sectors of the economy if their own operations are to continue. This has created a high level of anxiety as the various sectors become concerned about the progress of the others, both private and public, in dealing with the Year 2000 challenge. The Committee’s recommendations in this area include: e Increased sharing of Year 2000 test results and provision of publicly available progress reports by business and the public sector. e Providing publicly available information on the status and progress of emergency preparedness measures at all levels of government. Overall, the Committee was encouraged by much of what it heard (the testimony is available on the Committee Web pages found on the Parliamentary Internet site http://www.parl.gc.ca). Working together, Canadians and Canadian companies and governments can solve the problems associated with the Year 2000 but the pace of action must be maintained and in some areas accelerated. INTRODUCTION The Standing Committee on Industry first heard of the Year 2000 computer problem, or Millennium Bug, in 1996 and immediately took action. At that time it seemed difficult to imagine that the practice of abbreviating the year to two digits in computer programs andin microprocessor embedded chips (found in all sorts of devices like VCRs, fax machines, telecommunication systems, computerized control systems) could potentially cause such problems throughout society when the year goes from 1999 to 2000. The total cost of remedying this problem in Canada will remain unknown until well into the next millennium but will likely be in the range of $20 billion to $50 billion. Last spring, after hearing from the public and private sector, the Committee decided that it would be prudent to highlight the importance and urgency of the Year 2000 problem. Consequently, it presented its first Interim Report, The Year 2000 Problem — Where Is Canada Now?, on May 14, 1998. The Committee also made a commitment to actively monitor the Year 2000 problem in Canada and continue with hearings. The Committee appreciates the very positive response of the federal government and others, such as sectoral and industry associations, to the Committee’s previous 26 recommendations (Appendix A is a copy of the federal government’s response to the Committee’s interim report which was tabled in the House of Commons on October 6, 1998). This latest round of hearings has updated the Committee on how well many sectors of the economy are resolving the Year 2000 problem. It also allowed a review of some areas of the economy, such as provincial and municipal governments and the resource sectors, from which the Committee had not had an opportunity to hear during its initial review last spring. The Committee learned how, if not corrected within the next 10 months, the Year 2000 problem could negatively impact every Canadian and our entire economy. This is a non-partisan issue facing all Canadians. It goes beyond jurisdictional boundaries. It extends beyond national boundaries, and also threatens our trading partners. It must be solved. The objective of the solutions is deceptively easy to state: to ensure that computers and electronic equipment operate just as smoothly on January 1, 2000 as they did on December 31, 1999. Correcting the problems is simple to explain but time-consuming and expensive to implement. Computers, computer software and the many databases that include dates must be checked and those with problems must be fixed, upgraded or replaced. Since today many computer systems are linked, no organization or company can solve this in isolation and must work with its clients, suppliers, and partners. In addition, many of the microchip-based systems ("embedded chips’) that are everywhere in modern society, and often hidden from view, use two-digit years and must also be checked and then either fixed or replaced. 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Arte " AO bar os t Wer eon at: 6d taunt Cu erpiiged ton 2HOIBLAN O8 ONE à 129 was kg sh me seit: B1WANe 0 Asie OFNERE vip smbel eaphulos onto: | no Bib fori? 25 000s), f younbb ng Vi HOON ¢ CES +24 use U0 itt rie Lg | à bis BAIN Se ane SH RemBetal, wise Eater ba a Seok wane: ve: ‘ ierit geonesin’y yetncr art bie aueloe. WPMD, nets ae isis i2NG@Axé 10 bébétpdu ;barit ed feumemsidcig Fig Sadr} Drs bre As AONE itso entr Hy reemgitve: DE re avamseg Dés Moléquec08ts MAL ou fevers barré : BIBRA as oR feat (“eqiria: bebe} emmlore Dose decfirion ges ve Bne rise y gent er ipa he rater i <>, # raie pebadsiqu: 10 ‘ont INFORMATION SHARING a eee The Committee heard repeatedly about the high level of interconnection in our economy. Each sector requires many other sectors to be operating to permit its own operations to continue. All sectors reaffirmed the need for the basic infrastructure that includes electrical power, telecommunications, oil and gas, water and wastewater, health care, fire and police services, and transportation. As well, most sectors reported their need for services from all levels of government. Several also noted that without their clients, partners and suppliers, they would be unable to function, even if all essential services were available. This testimony strongly supports the modern truism that parts of society and the economy are so intricately interlinked that major failures anywhere can seriously affect the entire country. Some of the sectors were most concerned on a macro level, that is the status of supporting services such as Canada Customs, while others were also concerned at a more micro level, that is, the availability of electricity or water and wastewater services in their areas. Thus the Committee heard various sectors of the economy express concerns and anxiety with respect to the level of the Year 2000 preparedness of the other areas of the economy as well as the level of emergency preparedness of the three levels of government. The Committee recommends that, to increase the information available to Canadians: Recommendation 1: That Industry Canada work aggressively with representative associations and trade organizations to promote special interest Web pages on its Strategis Internet site with links and newsgroup facilities to provide Year 2000 information and to aid the discussion of solutions. Recommendation 2: That the federal government publicly disclose details of the Year 2000 readiness of its essential services and of the relevant contingency plans of key departments on a monthly basis starting in March 1999. 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The Committee fully supports the Task Force’s recommendations in that report. The Chair of the Year 2000 Task Force confirmed to the Committee that: e Only 1% of businesses remained unaware of the Year 2000 problem. e Canadian business has made great progress; 70% of businesses had taken action by May 1998, versus 45% by October 1997 (this figure includes 94% of medium and large businesses). e Companies taking action represent 90% of employment in Canada. e The focus for companies and governments should now be shifting to contingency planning. Main sources of information for the Task Force were the two surveys conducted by Statistics Canada on Canada’s Year 2000 readiness. Some of the main points of concern highiighted by Statistics Canada’s second survey on Canada’s Year 2000 readiness are: e Only 58% of small firms expect to be Year 2000 compliant by the end of 1999 with no information on the remaining 42%. As well, only 15% of small firms have formal Year 2000 plans. e There are some potential problems with larger firms. While only 6% plan taking no action at the moment, formal or informal, 27% do not have a formal plan, and roughly another 8% have some formal plans but are planning to have their work completed only in the second half of 1999. These 41% of larger firms could potentially have problems. e Although many businesses are aware of legal liability, only about 20% think they are likely to be sued in the event of their Year 2000 failure. The Committee also heard that some companies are starting to stockpile inventory in case suppliers are not prepared. A more positive comment was that larger companies should insist that their suppliers, partners, and service providers be Year 2000 compliant. This would have a cascading effect and force many of the latter to start their Year 2000 remediation process. A Task Force recommendation of interest to all areas of the economy was that Statistics Canada should carry out a third survey on Year 2000 readiness. This survey should focus on testing results and time lines and be expanded to include the public, para-public and private sectors with results made available no later than the end of March 4999. The Committee heard that Statistics Canada’s next survey will indeed follow the Task Force’s recommendation and focus on contingency planning, degree of preparedness, extent of testing, and the reliability of the assessments. Statistics Canada’s client groups within the federal government, including the Department of National Defence, Health Canada, and the Department of Foreign Affairs, are working to clarify details of the information needed. The Committee expects to be briefed on the results of this third survey during the end of April-early May 1999 timeframe. This should allow the Committee to fully reassess critical areas of concern and determine what other measures may be needed. RESPONSIBILITIES AND LIABILITIES TS eee EEE EEE eee Since the beginning of the public recognition of the Year 2000 problem, a major motivation for businesses and governments to undertake Year 2000 remediation is their need to show “due diligence.” What this means, in practical terms, is that businesses and governments are expected to be taking all reasonable measures to ensure that this problem is resolved and does not impact on their shareholders, clients, and partners. The details are different for each organization but broadly these measures include ensuring that the organization does everything it reasonably can to correct the Year 2000 problem and to develop and implement contingency plans and business resumption plans. Failure to show due diligence could result in a number of consequences for both organizations and their boards of directors. The Canadian Bar Association stressed that how a company does or does not deal with its Year 2000 problems may expose it to liability, possibly giving rise to disputes and claims down the road. In short, the Committee heard that failure to be Year 2000 compliant could potentially result in businesses having no business insurance coverage for Year 2000 related incidents, being exposed to legal liability from clients and partners, and being potentially legally liable for failure to comply with government environmental regulations. On the other hand, the Committee was also informed that even showing concerted efforts to be prepared for the Year 2000 problem may not be sufficient if problems nevertheless emerge. The Canadian Mining Association stated that Environment Canada had informed it that failure to become Year 2000 compliant will not be an acceptable defence for being in contravention of statutes such as the Environmental Protection Act and the Fisheries Act. In addition, the insurance industry explained that from its point of view, since the Year 2000 problem is viewed as a foreseeable business risk, commercial insurance products will not normally cover a Year 2000 event. Statistics Canada’s second survey confirmed that many larger businesses (51%) recognized that their firms might be sued and 66% of these firms were making specific plans in case of litigation. Unfortunately, the survey showed that such is not the case with medium and small firms. Only 37% of medium-sized firms and 19% of small businesses recognized the potential for being sued and of these approximately one-third were making specific plans in case of litigation. This finding is disappointing. It is in the interest of all businesses and governments to exercise due diligence in solving the Year 2000 problem in order to avoid as much as possible any costly litigation as a result of Year 2000 failures. Black’s Law Dictionary (Sixth Edition) defines due diligence as “Such a measure of prudence, activity, or assiduity, as is properly to be expected from, and ordinarily exercised by, a reasonable and prudent man under the particular circumstances; not measured by any absolute standard, but depending on the relative facts of the special case.” 1 Another legal liability issue raised by several groups related to the information one organization provides to another on Year 2000 readiness. Witnesses asked which organizations offering information on Year 2000 readiness status they should believe; they feared that some organizations might provide overly optimistic information to avoid losing contracts or business for which Year 2000 compliance has been made a condition. Misinformation could impact on others that have made plans based on this information. This is an additional reason for businesses and governments to prepare contingency plans. The Canadian Bar Association suggested that reliability of information could be increased by having specific contracts or clauses within existing contracts between organizations regarding the exchange of Year 2000 related information. The availability of Year 2000 readiness information varies greatly. Some areas, such as major electrical utilities, are providing their Year 2000 readiness status on their Internet Web sites, but others are much more secretive. 10 AREAS OF CONCERN Ee eee eee eee eee During its hearings, the Committee found that not all areas are as far along in solving the Year 2000 problem as it would have anticipated, while some areas have special problems to overcome. The Committee’s concerns focus on lack of progress, possible lack of sufficient public funding for becoming compliant, lack of progress by some important trading partners, and the serious safety or environmental consequences if problems are not adequately handled. Health Care An area of almost universal importance to Canadians is our health care service. While noting with interest the progress made since last spring, the Committee heard that this sector remains challenged by slow vendor responses, lack of funding, and lack of skilled personnel. The Committee was informed the federal-provincial-territorial governments are now working on the Year 2000 issue. To address the need for enhanced information exchange among governments, Health Canada has co-operated with the provincial and territorial governments in establishing the Year 2000 National Clearinghouse for Health (CYNCH) to promote the sharing of information on compliance initiatives. One area where all health care providers could work together is to ensure the continued safety and supply of blood, blood products, and pharmaceuticals in the year 2000. Although CYNCH appears to be an excellent initiative that should be expedited, the Committee feels that a more comprehensive pooling of information and efforts would further assist this sector and recommends: Recommendation 4: That Health Canada actively canvass the provincial/territorial governments, local health authorities and health care associations as to what additional information on health sector Year 2000 problems and solutions could be shared nationwide over the Health Canada Internet site. Health Canada’s database on medical devices still contains major gaps since many manufacturers and distributors of medical devices and equipment have not provided the compliance information requested. The Canadian Hospital Association (CHA) indicated that this lack of information remains the greatest challenge for health care facilities and agencies. The information coming from organizations that have begun or have completed testing on medical devices and equipment indicates that the failure rate of equipment is relatively low, in the range of 7% to 10%, and the failures that were found are relatively minor. Nevertheless, significant time and human resources need to be expended to find these problematic devices. 11 Recommendation 5: The Committee reiterates Recommendation 10 from the May 1998 Report: That Health Canada publish the names of manufacturers and importers of medical devices who do not furnish necessary Year 2000 compliance information in a timely fashion, and start regulatory or legal action against them. The CHA explained that the health sector across Canada is actively working on Year 2000 compliance management and that health care facilities and agencies are now preparing contingency and service continuity plans. The Committee also heard how the Year 2000 problem affects not only hospitals but the full spectrum of health care: long-term care facilities; home and community agencies; community health, public health, mental health, and addiction services; private clinics and medical laboratories. An indication of the level of preparedness was provided by the results of an Ontario Hospital Association (OHA) survey conducted in July 1998. This survey showed that, though remediation was in progress at 26% of the responding hospitals, the majority had not yet reached the remediation stage and most were in either the inventory or the assessment stage. The estimated cost to correct the Year 2000 problem for the hospitals in Ontario is between $400 million and $700 million over 3 years. The Ontario government has budgeted an additional $300 million in the health care budget specifically for this problem. The Committee was also informed that the Alberta government has provided $170 million for the Year 2000 problem in its provincial health care and that the New Brunswick government would be providing extra funding for its hospitals. As the final cost of Year 2000 remediation in the health care sector remains uncertain, the Committee recommends: Recommendation 6: That the federal and provincial/territorial governments monitor the total costs of Year 2000 remediation in health care to ensure that high quality medical services to Canadians are not compromised. Small and Medium-Sized Enterprises The Committee heard from numerous witnesses that many SMEs, in most sectors such as manufacturing and resources, persist in not preparing to meet the Year 2000 problem. One witness noted that, in a published survey by the Canadian Federation of Independent Business, 97% of Canadian SMEs said they were familiar with the Millennium Bug and its potential effects on their business systems. Some informal steps have been taken by 73% of these businesses but many have not implemented a formal action plan. Most sectors expressed concern with the inaction of SMEs. SMEs that do not correct the Year 2000 problem could, like other businesses, find themselves with serious difficulties at the year 2000, up to and including going out of business. Even though many SMEs have a very short time horizon for their activities, waiting until near the end of 1999 may well prove fatal. Many SMEs may find that correcting the Year 2000 problem is a relatively simple task, such as replacing or upgrading their hardware and software or installing a simple “patch”. They first need an assessment and they must leave enough time to correct any problems discovered. The Committee had the opportunity to be briefed on a new initiative designed to help SMEs to address the Year 2000 problem. The Year 2000 First Step Program is a joint Industry Canada and Canadian Imperial Bank of Commerce initiative designed to give Canadian SMEs access to an affordable, customized means of taking the first steps for preparing for the Year 2000 challenge. For a modest fee, each business will receive a customized assessment, including an inventory of all of the business hardware and software, a diagnostic testing of systems, and an action plan specific to its own unique Year 2000 challenges. In addition, the Year 2000 First Step looks at the particular Year 2000-compatibility relationship between a business and its customers, partners and suppliers. The Committee encourages SMEs across Canada to use this service and start on the path of Year 2000 readiness. Manufacturing Sector In spring 1998, the manufacturing sector’s major concern was its high dependency on untested embedded chips on the factory floor. This situation does not appear to have improved as much as the Committee would have hoped. The Alliance of Manufacturers and Exporters Canada, whose members account for more than 75% of this country’s total manufactured output, outlined the results of its survey conducted last summer: 58% have a formal plan, with the majority of companies appearing to focus on front office information technology (such as billing and personnel systems), while only 36% have worked on embedded chips. Smaller companies are generally the ones not working on the Year 2000 problem. The Committee was informed that the time and effort necessary to become Year 2000 compliant might force some companies out of business. In many cases, the lack of an inventory of parts and products that are Year 2000 compliant hinders remediation plans. It was also noted that many companies in this sector are not looking at the wide range of Year 2000 issues such as safety, environment or legal liability. The Committee is concerned by the overall progress of this sector of the economy and encourages manufacturers of all sizes to work more diligently to become Year 2000 compliant. Retail Sector In a written brief, the Retail Council of Canada (RCC), which represents 7,200 retailers across the country as well as 100 sectoral associations, reported that all major retailers are working on the Year 2000 problem in terms of their organizations, the supply chain and business relationships. Major retailers’ risk assessment and remediation are well underway. Several sector-specific initiatives have been established to allow all partners in the supply chain to work closely together. Members of the RCC are concerned that few Year 2000 initiatives have been undertaken abroad. Many of RCC members’ trading 13 partners overseas are just starting Year 2000 initiatives at the formal request of Canadian industry and their success in becoming Year 2000 ready is uncertain. The Committee has reservations about the level of preparations of smaller retailers and the availability of supplies from outside Canada and the United States in the new millennium. Agriculture and Mining Sectors The Committee had an opportunity to review the resource sectors. Unfortunately neither the forestry nor fishing sectors participated in the hearings and their status with respect to the Year 2000 is unknown. The Canadian Federation of Agriculture (CFA), which represents through its members over 200,000 Canadian farm families from coast to coast, explained that this industry only started its Year 2000 efforts in early 1998. The CFA’s booklet on the Year 2000 problem and farmers has been prepared and distributed and the CFA has a Web site on the issue. The Committee was informed that, in general, the processing industries are well on their way but farms tend not to be prepared. As with many sectors, embedded chips are found throughout in such equipment as milking machines, feeding systems, and environmental controls. The farm sector needs information that is farm-specific as well as greater access to expertise. The CFA mentioned the “Rural Factor” as one of the unfortunate realities of living and operating a business in rural and remote areas. For example, failures of power or of pumps at the local gas station or disruptions in telephone services, will last longer than similar events in more heavily populated areas. Similarly, replacement equipment will take longer to deliver and it will probably require outside expertise for installation and later repair. A part of one of the CFA’s recommendations would allow farmers 100% immediate write-off for emergency power generators needed as part of their Year 2000 contingency planning. The Committee has already sent a letter to the Minister of Finance in support of this request (Appendix B is a copy of the letter). The Committee has concerns that farmers may not have sufficient time and expertise to become Year 2000 ready. The Mining Association of Canada (MAC), whose member companies account for most of Canada’s output of metals and major industrial materials, indicated that the mining industry had identified the Year 2000 problem as a business risk and was working diligently to remedy the situation. The Committee heard that since this industry uses some of the most sophisticated high-tech equipment in the world, such as computers, satellites, the global positioning system (GPS), robotics, and remote control systems, its exposure to the Year 2000 problem is significant. Many newer mines face a lower level of risk but older operations are a challenge since they utilize a wide range of different systems of different ages, many with embedded chips, that require more resources to achieve full compliance. Among the most serious implications of the Year 2000 challenge is the threat to the health and safety of workers. Examples of areas where a Year 2000 failure could have serious consequences are: the breaks on the hoisting system which transports miners underground and brings them back up to surface or the failure of gas-monitoring equipment in mines or of the process controls that could result in damage to the 14 environment. These examples illustrate the potential for life-threatening and environmentally damaging consequences, possible litigation, and contravention of federal statutes and regulations. A MAC survey conducted in the third quarter of 1998 showed that 42% of organizations had completed their remediation testing stage to ensure Year 2000 readiness with an average projected completion date of March 1999. Of all respondents, 57% have started planning special operating procedures, while 30% are testing plans; 43% have a contingency plan to deal with failures of critical business or operating yee and the remaining 57% are currently planning for completion in early 1999; 43 ee contingency plans for dealing with failure of key suppliers and the remaining 57% are preparing such plans and will be completed in early 1999. Although these results + encouraging, the Committee feels that, given the potential safety or EE EE vee a consequences of inadequate responses, this sector should be examined in more detail in the future. 15 | (ie MAINS ss aa wD Sr ish ‘bowoie each ‘ Dre oe 40 PT dy: ‘aa : fils ais G0 Done CITE ati bt GBB: Dee RS aelbonios fo, tne TT re TRS A petgat BIS “ane =e aie ai Ae She 19 Hea erie ; vis © à 7 A bee ee (eae ~s a PR GUN vies FSU wile a ; oes by Vi BTS Siti | a Sheet 2 +E tre PTE UV + FE TES Fe EIRE, LR A oes dns AS agai HF MS Calero ae “SSO shee eue Sous er Eat ITS EM je eae SATISFACTORY PROGRESS The Committee was encouraged by the situation in many areas. Some sectors in particular have taken the Year 2000 problem extremely seriously in the past 6 to 12 months and the results of their efforts were evident. Energy A critical part of Canada’s essential infrastructure is made up of the energy sectors. These sectors started later than some others in resolving the Year 2000 problem and were faced with a complex embedded chip issue. A. Electricity Sector The Committee heard testimony from representatives of major stakeholders in the electrical sector and was informed that the North American electrical utilities will be fully Year 2000 compliant, complete with contingency plans, by the end of June 1999. It would appear that Canadian electrical utilities overall are ahead of their U.S. counterparts. Some of the more detailed information on specific utilities whose representatives appeared before the Committee include: e Ontario Hydro has 84% ofits 1,800 critical items Year 2000 compliant and expects to be fully Year 2000 compliant by June 1999. e Nova Scotia Power will have all its mission-critical systems Year 2000 compliant by December 1998 and expects everything will be ready by June 1999. e Hydro-Québec’s Year 2000 remediation program was 77% complete as of October 1998 and expects to have fully completed its work by June 1999. e Ottawa Hydro, as the representative of local electrical distribution utilities, confirmed that it was 72% complete and expects to be fully Year 2000 compliant by July 1999. This industry exchanges information and discovered that it was less vulnerable than many others because many of its systems use analogue technology (operates without computers). In fact, only 1% to 2% of process controls were found to have problems. The Atomic Energy Control Board confirmed to the Committee that the first deadline of October 1998 for key Year 2000 preparations had been met by the three utilities using nuclear power and that all necessary measures should be completed by June 1, 1 999. The Committee was encouraged that, even with the high confidence level for the provision of uninterrupted electrical power, the electrical utilities are working with their communities, providers of essential services and the provincial/territorial governments to prepare contingency plans and emergency preparedness measures. U7 B. Oil and Gas Sector The representatives from this sector provided the Committee with a positive assessment of their Year 2000 preparedness. The Canadian Association of Petroleum Producers confirmed that virtually all of the larger producers have formal Year 2000 plans with the key target date for many oil and gas producing companies being December 31, 1998. Some of the smaller oil and gas companies, representing less than 6% of production, are not as advanced. The Canadian Gas Association (CGA) reported that all its members had formal Year 2000 plans and that core activities would be completed by December 1998 with some remediation and implementation efforts continuing into the second quarter of 1999. This sector discovered that embedded chip problems are not as prevalent as originally thought. The oil and gas producers’ contingency planning uncovered the possible lack of trained personnel to operate their systems manually. The CGA members are well along the way in terms of contingency planning, both within the individual companies and across the industry, and they have an emergency response organization. The Committee was encouraged by the progress made by this sector. Telecommunications The telecommunications sector, which is a crucial element of Canada’s infrastructure, has maintained its earlier aggressive posture in tackling the Year 2000 problem. The Committee was told that, within Canada: | e This sector anticipates 99.9% reliability on the roll-over. e Stentor confirmed that 85% of public telephone and 90% of data networks are Year 2000 compliant. Full interoperability testing for wireless and wireline services will be completed by February 1999. Stentor expects to be fully Year 2000 compliant by June 1999. e Bell, inits letter to the Committee, dated December 2, indicated that as of the end of October 1998 it had completed 90% of its Year 2000 work, that 98% of its services and products would be Year 2000 ready by March 31, 1999, and that itis preparing contingency plans. e The Canadian Radio-television and Telecommunications Commission indicated that the 100 companies they contacted expected critical systems to be compliant by June 1999. In terms of satellite and international communications, Telesat Canada informed the Committee that, except for a few items, it is Year 2000 ready and that it is establishing contingency planning. Teleglobe, which deals with international submarine communications, indicated that its Year 2000 completion schedule was to complete its conversion and unit testing by March 31, 1999 and to complete interoperability and contingency planning by June 1999. Teleglobe is currently reviewing the Year 2000 preparedness of its international partners (280 carriers) of whom it estimates 50%, mostly in Central and South America, Africa and Eastern Europe, have serious problems. 18 The Committee was encouraged by the progress made by this sector and fully expects that local telecommunications and long distance calls within North America will continue uninterrupted through to the new millennium. The successful Year 2000 remediation in this sector is particularly important since the other sectors must use telecommunications in testing and telecommunications is key in emergency preparedness. Transportation The Committee had an opportunity to examine more modes of transportation than in its initial review of this important facet of the Canadian economy. Most of the areas in the transportation sector face a severe problem with embedded chips but have made significant progress and should be ready before the new millennium. As with other sectors, smaller companies remain a potential problem. A. Air The Air Transport Association of Canada (ATAC) outlined to the Committee that this industry would be Year 2000 ready on schedule. It stressed that safety remains the paramount issue and that aircraft will not fly unless it is safe to do so. In the next three to six months, this sector’s efforts will be shifting to three areas: testing (end-to-end testing), contingency planning, and public communications and awareness. As part of the industry’s remediation action, larger airlines are helping their affiliated regional airlines. Air Canada indicated that its Year 2000 work was 90% complete, including all its critical systems. Air Canada will be conducting end-to-end testing with its partners in centres across Canada between February and April 1999. The company is refining its business resumption plans, contingency plans and emergency preparedness, and is working on a communication plan. Canadian Airlines International indicated that it was on track for its Year 2000 compliance. Seven of the Airline’s sub-systems are scheduled for completion by the first quarter of 1999. Canadian Airlines International is focusing on its key suppliers, those with flight critical items, to ensure that they are also working on Year 2000 compliance. Nav Canada confirmed that all of its systems will be Year 2000 compliant by April 1999, while mission-critical systems are already compliant. Nav Canada will continue to work with its four bordering air navigation service providers in the U.S., U.K., Iceland and Portugal and will be doing end-to-end testing to ensure full functionality. lt was mentioned that smaller airports and carriers are not very automated, have fewer embedded systems, and generally have a less onerous task in becoming Year 2000 compliant. To assist smaller airports, ATAC provides a complete Year 2000 toolkit. ATAC confirmed that the air transport industry has a high level of confidence in Year 2000 preparedness in terms of navigation control and airports within North America. Worldwide, the International Air Transport Association Is covering the Year 2000 issue. It was noted that Europe has a good program and that major Asian airports are working on solutions. Some problem pockets remain, mainly in less developed countries. 19 B. Rail Canadian National (CN) informed the Committee that 95% of its environment supported by information technology is Year 2000 compliant and that 60% of embedded systems are corrected, with the balance to be completed by December 1998. In terms of external contacts, CN has sent out 9,000 letters to its customers and partners reviewing their need to be Year 2000 ready. As part of its contingency plan, CN will be stockpiling certain key items. C. Sea The Canadian Coast Guard (CCG) explained that the Department was 62% complete in terms of Year 2000 readiness as of October 1998, and that its critical systems were 74% complete. Year 2000 work will be done for CCG’s critical systems by December 1998 and for related systems by March 1999. Only 133 items of the 3,100 susceptible items, with embedded chips, checked so far needed to be replaced in order to be compliant. The Department is working on contingency plans but is concerned about its dependency on external suppliers and service providers. The Canadian Ship Owners Association indicated that its members were active in becoming Year 2000 compliant. Each company has separate teams and budgets for the Year 2000 issue andis well into the action plan phase. It was mentioned that some U.S. ship owners are not sailing on January 1, 2000 to avoid potential criminal and or legal liability. One unknown in this area is with respect to the Year 2000 readiness of the numerous foreign ships that use Canadian ports. D. Trucking The Committee heard from the Canadian Trucking Alliance (CTA), representing 2,000 carriers, that an informal survey of CTA members last summer had shown that most carriers had either finished their testing or were in the process of testing. It tended to be CTA’s smaller members who were not yet working on the Year 2000 problem. Large companies rely on customized systems and require significant effort to become Year 2000 compliant while small companies typically use off-the-shelf systems and plan on replacing them. This sector’s critical milestones vary but real-time systems should be on-line by spring and summer 1999. It would appear that this industry has not yet prepared contingency plans. Automobile Sector The Committee received written updates from some major automobile manufactures that it had heard from last spring. This sector has been working diligently on the Year 2000 problem, including working with its supply chain, and has made steady progress. According to the available information it would appear that the automobile sector will be Year 2000 ready. e Chrysler Canada: The company has achieved 86% Year 2000 compliance in manufacturing with the balance to be done by the end of June 1999. In terms of non-manufacturing activities, Chrysler Canada has 84% Year 2000 compliance for internal systems and 59% compliance for systems that deal with its partners. 20 + Toyota Canada: Toyota will have its most critical applications Year 2000 compliant before the end of 1998, with others to be completed by early 1999. The company IS working with its dealers to ensure that they are aware of the significance of the Year 2000 issue in their own businesses. Toyota Canada is working with all key Suppliers, carriers, information technology partners, and other affiliated companies, to ensure that they will also be fully Year 2000 compliant. Banking and Insurance Sector The Committee heard from the Insurance Council of Canada that 88% of insurance companies, representing 98% of policies, would be Year 2000 compliant by the end of December 1998. Insurance companies are now concentrating on contingency plans. The Canadian Bankers’ Association (CBA) explained to the Committee that banks have started the external testing phase, which is scheduled for completion by June 1999, at which time banks will be fully Year 2000 compliant. The CBA wanted Canadians to be reassured that bank balances and other financial information will not be lost and that banks are preparing business recovery and resumption plans — including possible industry-wide disruption. Internationally, the CBA is looking at the 200 international banking systems and checking with their partners. The Office of the Superintendent of Financial Institutions Canada (OSFIl) explained that its July survey showed that the financial industry will have spent $2.5 billion on this project, most of which will be completed by the end of 1998. 21 gra Leo ago ; ip ty 868! Ko 32 ALAN ny rw ahi eee 50 AH: oN Jes Fe a ie ee we ee rReghi CES te ‘à: f Best Eas oo. are cr. +h eae ve à RER EL Sur nee Ut PU ay k vent Hata Sn L'ale te Br May ties totale) Sty tages eee eat Ba nt 8 oc ho Act MIEL sr bé ; agir, nots nt EG MOQUE ee Sie) pay ARNO CNET ACTE TOUS. gt 16 hou <: TA De SATS Mr he a tes. # À | a, Sl a ea "LR. % a oe A a 7 i oll rain è EO = paid ct AG Peas ESS ei ei. PQ fn ys Set cater! | amie ay sde ave ee Fo ey PA GA ere havo 47e 4s bre ah, | a Droite dike Peale Wg + J rs or 28 a" h à. dt ‘> ne # | 4 a - - Le = : oes 4 1 + > peer. A ec" tn 6 € ar 7 » a 4 = à LT * é w PR 0 i gan * — - - ¢ n b. * | (4 (TE # s > a ie a + - >. vw « 7 de he hain ae re oni 4 NRA ee Ed aa ira TY Late ne bas PP rs ral ter ayoneirns tim THE PUBLIC SECTOR a Re ee ee ey The public sector plays a key role in supplying essential and public services to Canadians and Canadian industry, as well as providing leadership and support for resolving the Year 2000 challenge. The Committee had an opportunity to review Year 2000 Preparedness with representatives of Canadian municipalities, two representatives of provincial governments, and representatives of the federal government. Overall, all levels of government seem to be tackling the Year 2000 issue in a dedicated and conscientious manner. Local Services A. Municipal Services Municipal government is the first order of government, providing many key infrastructure and services such as water and wastewater, fire protection and often police services (although in many municipalities the last is provided by the RCMP or the provincial police). Municipal governments are the first level of government responsible for emergency preparedness measures in the event of emergencies related to the Year 2000. They are also responsible for a wide range of other services such as snow removal from municipal streets and the collection and disposal of refuse. The Federation of Canadian Municipalities (FCM), which represents approximately 630 municipal governments from every province and territory, explained that it had only recently begun preliminary investigations on the Year 2000 issue. The Committee also heard that the Year 2000 problems were very different for larger municipalities and smaller communities. Larger municipalities have complex systems needing a thorough review and remediation is a major challenge. Smaller communities should have fewer problems. Many of their Year 2000 problems can be solved with new software and hardware, except for the control systems found mainly in water and wastewater services. The FCM noted that large cities are well aware of the Year 2000 problem. These cities are solving the problem and expect to be completed before the end of 1999. The total investments of municipal governments in this area amount to billions of dollars; municipalities are spending up to $150 million and Ottawa-Carleton has already spent $60 million. Large municipalities will hire extra staff to be in a state of alert on the eve of the year 2000 and will be able to manually override any automated systems that fail. A potential area of concern is with smaller communities. These may have a technically simpler task to become Year 2000 compliant but may lack both awareness of the diverse aspects of the problem and the necessary expertise. One means of alleviating this problem is for larger cities to support smaller communities. For example, the city of Calgary's experts are sharing information directly with smaller Alberta communities and also on their Internet site. 23 Although the FCM is not comfortable with the status of municipalities with respect to resolving the Year 2000 problem, it has no great anxiety. It will continue to stress the importance of the Year 2000 problem to its members. The Committee heard the Year 2000 problem was forcing many municipalities to prepare or update their emergency preparedness plans. B. Police Services The representatives of the Association of Police Chiefs (APC) were unable to attend and instead provided a written brief. This indicated that large police services are well on the way to meeting internal Year 2000 compliance and several medium to small services have already done so. Police agencies have emergency disaster plans that are tested regularly. Most medium and large police services have set up committees to work with local groups and organizations to mitigate the impact of large-scale failure of services. APC was confident that, with the help of provincial and federal authorities, comprehensive emergency preparedness plans will be in place before the new millennium. The APC is concerned with the impact, such as hoarding and civil disobedience, of a negative news campaign related to the potential consequences of the Year 2000 problem and thus stressed the importance of keeping Canadians informed of the true situation. C. Water and Wastewater Services The Canadian Water and Wastewater Association (CWWA), whose almost 250 members include municipalities, provincial and federal government departments, consultants and manufacturers, explained the Year 2000 preparations being taken by water and wastewater services. The problems presented by the Ontario Clean Water Agency (OCWA), with 400 systems in Ontario (30% of systems), were said to be representative of the situation throughout Canada. The provision of water and wastewater services is controlled and managed by embedded systems. Teams are in place to look at Year 2000 problems and the inventory phase is completed. The assessment and validation of client systems is currently proceeding across Ontario. When Year 2000 non-compliant systems are found, the solutions range from a temporary fix (such as date change) to total replacement of the system. The OCWA’s plans call for full Year 2000 compliance well before the end of 1999, with staff trained in manual operations and ready to operate the systems manually as well as services operating on local electrical power generators. In addition, OCWA is working with other municipal service sectors. The letter received from the Association of Police Chiefs indicated a concern that the testing and upgrading of water and wastewater services in large and small municipalities will not be completed on time. The Committee echoes this concern. Provincial Governments Provincial governments provide a wide range of goods and services to Canadians, including health care, education, social assistance, support and maintenance of provincial roads, and judicial and correctional services. As well, provincial governments are the second level of government responsible for emergency preparedness measures in the event of Year 2000 related emergencies. 24 The Committee was fortunate to have witnesses from two representative provinces, Alberta and New Brunswick, explain their Year 2000 preparations. These provinces started their well-developed Year 2000 programs in the 1995-96 timeframe to ensure that the essential services they provide to their citizens will continue uninterrupted. Both provinces are taking the Year 2000 problem very seriously and indicated that they will be ready on time. As well, they are working on contingency plans and emergency preparedness. The New Brunswick provincial government confirmed that it has made good progress in addressing its large mission-critical applications, with a number already completed and the remainder in progress and on schedule. The government’s other mission-critical applications and technology infrastructure will be repaired, replaced, or supported by a contingency plan prior to November 1999. The province has already informed municipalities and regional hospital corporations of their responsibilities with respect to the Year 2000 problem. The Alberta provincial government stated that the last of its mission-critical systems would be ready by March 1999. The interface with the 14 systems that work with the federal government and the 3 systems that work with other provinces, mainly related to health care, are being addressed. Embedded chips are a high priority. Federal Government The federal government provides a wide range of services for Canadians. Individual Canadians receive benefits and services such as employment insurance and old age security, while the business community receives numerous services such as Customs. Canadians expect their federal government to provide essential functions such as assistance in the event of an emergency, national defence, and federal policing. The Committee was informed that, as of the end of November 1998, the federal government’s 48 government-wide mission-critical functions were at an overall readiness status of 74%. Contingency plans for government-wide mission-critical functions are to be in place by December 31, 1998; by June 30, 1999, departments are expected to have completed total live environment testing. The government is co-operating extensively with the other jurisdictions on the Year 2000 challenge and federal-provincial-territorial meetings are taking place regularly. As well, the government plans to meet with infrastructure service providers, such as the oil and gas industry, to learn about their state of readiness. 24 wn | 0" CR . Tr 14 | à | : | ‘= . rar sp ee | a ti GET PU IY | DAT LS Sy ea £ yee” bevel aut oe : ; : +o ; A —— MR Cr er He Joue Le ES ET NE ice 2° ob fo Me "nt ; \Le4 Wie a) repel beaeetnn Nata | run ce es ne D, DHL) DIT da 3g tis SAS 10 Er a ANT 5 LE dette Bal. oe de a: LL h eet ae" vibes sr te. Mina ac Mes Pala ÉD bus: eter BONEN Er lov Mu tronmdrsrth ation 08 CCE TE TS DAMES 1 WO ae ers Dent ig > Wier are Beri sant “eee, tv | als ger ape a Mae dy cyte 1, ae aA, 334 | Bt té in N°2: Nine à Cu (ts Elie 5Va £ ps our: LT > Vixen Murase Schnee ont Ser CT. ele PEU sire a? mA) ae i ah TIQUE VSS NE rm \Sve afi N Re Ja +08! Be ! à er UE Bay BBRAG Ha lagos ° : no Né an) see fe Dot Os AE SOUS ee CT 6 A "a it =e = v : heyy SA Ris | ut 6 | Lo 7 rss ar “ver UA é au Je loge rift Pisin DLL 1 BY) CES CRC Pr: à ° A à =] ii ee ar MA Sion 2 “49 oa fay be oon ation rh, TN pee aa? 2% Vus CO CT D ES she Pile Qu a are En | Al LU. et cheng twat cee CLARA. Sav TC ° itr mrt vy eo a eee eo a 6. y — oe cond awl. cf (cede co “rere rs à a ert ct Ver DIU eben: « —_ INTERNATIONAL ASPECTS a a ne une ee ae The Year 2000 problem is global although the impact is greatest in highly industrial nations, some of which are well advanced in their Year 2000 preparation. Canada, the United States, the United Kingdom, the Netherlands, Sweden and Australia are amongst the leaders. How each nation handles the issue could affect the international community in a number of ways. As a trading nation, Canada is dependent on its trading partners for providing necessary imports and purchasing exports. If our trading partners are not Year 2000 ready then, even if Canada were fully Year 2000 compliant, our economy would be threatened. A clear assessment of the potential risks to international trade and the threat to Canadian exporters associated with the Year 2000 problem would permit Canadian industry to make the essential adjustments, such as seeking new suppliers, stockpiling key items, and reducing export inventories and production. Other international risks related to how well countries handle the Year 2000 problem include those to Canadian travellers and Canadian residents abroad, those to international security and those to Canadian missions abroad. As aresult of these potential international risks, the federal government has assigned the Department of Foreign Affairs and International Trade (DFAIT) the task of assessing the international Year 2000 situation. DFAIT informed the Committee that it had established a dedicated unit and prepared an action plan for the five areas of risk. The four phases of its plan are: e Phase one, consisting of planning and scoping the overall study on the international Year 2000 risks. e Phase two, which has already begun, involving the identification of the most significant potential risks. This will involve more detailed country risk analysis, trade flow and capital flow analysis. e Phase three, which will be carried out between February and June 1999, involving the detailed investigation of the Year 2000 compliance status of each of the potential risks identified in phase two. e Phase four, which will take place between July and December 1999, involving the negotiation and implementation of a contingency plan. Itis during this phase that Canadian businesses will receive information on possible problems related to international trade. DFAIT is also taking measures to assist Canadians abroad. Canada, the United States, the United Kingdom, New Zealand and Australia will work co-operatively to help their citizens in other countries. Canadian missions are being strengthened and contingency plans to ensure continued operations are to be completed by July 1999. As well. Canadian Consuls are to advise other countries of the Year 2000 problem and promote awareness. 21 On a more humanitarian front, many developing nations lack both the resources and expertise to overcome their Year 2000 problem. In many of these nations, however, the scope and magnitude of the problem is much more restricted. Some of the international assistance already being offered by Canada could potentially worsen the problems in these nations. According to the Canadian International Development Agency’s (CIDA) assessment of its projects, 2 of its 391 bilateral projects were classified as high risk (potential loss of life) and 39 as medium risk. CIDA is working to ensure that these problems are corrected. It is also looking at other actions aimed specifically at aiding developing nations to meet the Year 2000 challenge, such as funding to fix the Year 2000 problems at airports in some developing nations, a problem mentioned by the air transport industry. 28 EMERGENCY PREPAREDNESS a Se eee Overview of Emergency Preparedness Canada An overview of the system of Emergency Preparedness Canada is helpful in appreciating ongoing actions and plans. The first general principle of emergency preparedness is that the individual must know what to do in the event of an emergency. If the individual is unable to cope, the different orders of government are expected to get involved and to respond progressively, as their capabilities and resources are needed. Local emergency response organizations are normally the first on the scene, responding to 90% of incidents. If they are overwhelmed then they may seek assistance from the province or territory, which, in turn, will ask the federal government for help if necessary. It is at the last stage that the Department of National Defence (DND) is called in to provide aid to civil authorities; a recent example occurred during the 1998 Ice Storm in Eastern Ontario and Southern Quebec, and the more recent 1999 snow emergency situation in Toronto. Emergency Preparedness and the Year 2000 Problem A. The Need for Emergency Preparedness The Committee heard from many sectors of the economy that they will be Year 2000 ready and that they will provide uninterrupted services or products into the new millennium. These same sectors were also amongst those making comprehensive contingency plans and who, out of prudent management, were also working with essential services and governments on emergency preparedness. The Year 2000 problem will peak in the first week of the next century when most of the “surprises” can be expected to show up. These surprises will be due in part to failures in many of the areas and systems that were not addressed as a result of being deemed non-critical in nature or being overlooked. The operative motto for emergency preparedness is “Plan for the Worst — Hope for the Best.” Planning for emergency preparedness on any level, municipal, provincial/territorial or federal, requires a detailed understanding of the relative level of risk for the various “worst case scenarios.” This requires access to the best available information on levels of Year 2000 preparedness, the probability of unforeseen problems, and other key information from numerous sources and levels including key utilities (Such as electricity and telecommunications), provincial/territorial, municipal and federal authorities. Municipal information would likely be amalgamated at the provincial level while federal authorities would coordinate the international aspects. e heard from the responsible federal officials and representatives of two eee mnure asures they were taking in terms of emergency provinces, Alberta and Ontario, on the me preparedness. 29 B. Actions of the Federal Government Recognizing the need for special precautions with respect to the Year 2000 computer problem, the Prime Minister appointed a National Year 2000 Contingency Planning Coordinator on October 6, 1998. At the same time, the DND created a National Planning Group to be headed by this Coordinator. The four primary objectives of this group are to ensure that: there is no loss of life; basic community needs are provided for; business continues as usual or resumes quickly; and confidence in government is maintained. The Committee was informed that the National Planning Group envisioned three phases. The prevention phase, which is still in operation, involves ensuring that public and private sector organizations will be compliant and ready for the Year 2000. The preparedness phase involves knowing what everyone has been doing and making a risk analysis for critical infrastructure such as utilities, transportation, safety, communications, and government services so as to permit taking the necessary preventative measures and preparing contingency plans. (One of these measures will be communicating with Canadians once an accurate assessment of the risks has been completed.) The response phase involves handling any Year 2000 problems that occur and could involve the participation of military personnel. The National Planning Group is completely reliant on the co-operation of the public and private sectors to provide the information needed to assess the risks and prepare the appropriate contingency plans. In addition to dealing with the provincial emergency preparedness groups, the National Planning Group is working with its U.S. counterparts to coordinate cross-border issues. The Committee was informed that DND had initiated Operation ABACUS (Op ABACUS) to assist civil authorities in the event of Year 2000 problems. Some of the main points related to Op ABACUS are: e Since August 1998 and into the new millennium, this is DND’s top priority. e Bythe end of September 1999, DND will be ready with trained personnel and the necessary equipment. e DNDwill give assistance to civil authorities with the emphasis being on essential services. e DNDis currently engaged in Year 2000 related planning and training. e The operation will be controlled from the regional military headquarters and use deployable personnel, equipment and supplies. e A Canadian Forces-wide exercise in preparation for Year 2000 support activities will take place in September 1999. e The logistic preparations for critical stores, personnel, and equipment are being examined and a final version of DND’s plans will be issued in summer 1999. The Committee was encouraged by the efforts of the federal government, both in terms of the National Planning Group and DND’s Op ABACUS, and appreciates that these efforts are only at the initial stages. Much work needs to be done in the months ahead to ensure that the necessary preparations are completed. 30 The Committee heard that many mayors and other public officials are unaware of the Capabilities of the military for providing assistance to civil authorities in the event of an emergency. In preparing for possible Year 2000 emergencies and if such emergencies occur, local authorities should know what aid they could expect to receive. The Committee recommends: Recommendation 7: That Emergency Preparedness Canada and the Department of National Defence, in conjunction with provincial/territorial authorities, keep local officials updated with Year 2000 information packages as the Year 2000 approaches. C. Actions of Provincial Governments The representatives for emergency preparedness for Ontario and Alberta explained that their provinces were actively working on this issue. Groups working at the municipal, provincial, and federal levels are interconnected and share information. One of their objectives is ensuring that the public has confidence in what governments are doing. Each province is working on emergency preparedness measures with its municipalities, providers of essential services within their province, the adjoining provinces and U.S. states, and with the federal government. Emergency Measures Ontario explained that its five-phase program consists of: e Promoting awareness, developing guides to assist critical partners, identifying and analysing hazards, promoting action plans for mitigation and remediation, and conducting surveys to determine the state of Year 2000 readiness. e Developing a provincial risk assessment and developing Year 2000 contingency plans by the end of August 1999. e Working on Year 2000 preparedness measures such as exercises and public education with this stage to be completed by the end of November 1999. e Being ready to respond to emergencies by late 1999 into early 2000 with efforts to continue until the end of March 2000. e The after-action and business recovery process that could continue until the end of June 2000. Alberta’s representative explained that the plan of the province, which is similar to Ontario’s, also includes a public awareness campaign aimed at family homes and farms that should be out by May 1999. It is not intended to create panic but rather to provide a realistic appraisal of the issues. The Committee was encouraged by the efforts of two provincial governments, which are working in collaboration with the other levels of government and with essential service providers. 31 D. Communication with the Public The Committee believes that Canadians need to receive periodic and up-to-date information on the nature of the risks and what they can do individually to meet them. During the hearing the Committee was informed of two problems that Canadians could inadvertently create in anticipating Year 2000 problems on January 1, 2000. The first problem deals with electricity production. Electrical utilities produce electricity in amounts based on historical and anticipated demands. If Canadians change their electrical consumption patterns on December 31, 1999 to January 1, 2000, for example by turning off their lights and lighting candles, then electrical utilities would have to “dump” the resulting surplus power, thereby, depending on the magnitude, creating the very problem the utilities were trying to avoid. A second problem deals with telephones. The Committee was informed that the overload protection measures designed to protect 911 and other key services could be initiated if everyone tries their phone to see if the phone system is working on January 1, 2000. Canadians need to be aware of this potential problem and also told not to misinterpret this as a failure of the phone system. 32 CONCLUSION a a The Committee noted the good progress being made in many areas but stressed it must remain vigilant to ensure that companies, governments and utilities meet their schedules and obligations, and thereby avoid most of the feared consequences of the Year 2000 problem. However, no guarantees can be given. Even if an organization has done everything possible to be Year 2000 compliant, some “glitches” are inevitable. The number, distribution and possible consequences of these unforeseen problems are unknown. Consequenily, it is important for each business and government to have contingency planning and that national emergency preparedness be coordinated. In terms of emergency preparedness, the Committee heard three important points of which all Canadians should be aware. First, every organization needs contingency plans to ensure that it can continue to function. Second, the solutions for the Year 2000 problem are complex and multi-faceted and everyone needs to work on implementing them. Last, Canadians must not be complacent and rely on DND or governments to handle all Year 2000 problems and emergencies. The Committee heard of the importance of due diligence and of the need for accountability. In the public domain, elected officials must be held accountable, the Prime Minister for the federal government, the premiers for the provinces and territories, and regional chairs and mayors for their jurisdictions. Similarly, CEOs and company directors within the private sector are accountable for ensuring that action is taken to meet the Year 2000 challenge. A key ingredient in resolving the Year 2000 problem is information, from the public and private sector as well as the media. What is needed, however, is accurate, factual and timely information that is placed in context, rather than hyperbole or “doomsday” forecasts. All the elements of the economy can assist in ensuring that necessary information is made available to stakeholders and to the Canadian public. The problem must be kept in sight until it is solved but without generating undue alarm. Some Canadian companies will not be prepared for the Year 2000 problems and this could cause business interruptions, legal damages or even business failures. As well, Canadians may experience some minor problems or disruptions to some services. Overall, however, Canada seems to be doing well in preparing to meet the Year 2000 problem and Canadians should be moderately optimistic that life will go on as usual in the year 2000. 33 % TArAOOSenCS Jr eye ose dons pre yonepriiros der Oe “te Ai Aa nee heer ve ea FU A à MATE are er? ae te cag em ceRenene ; ta NB @oRIgn 35 ed ton tam ensibsns Lahaie emekdorg 000$ 1 baer ent to bite sonegiity eat te aaah ott maar aaitirimoD ent Brain’ ect 2idiiriuicsos Glen 6d leurs diskso batssle wigmob Sidugq ott nl vilicsinucoss bre esnotnst bas song sert eT Mieimot adi? nemaisvon abs art 101 tetairiM ayolveb yrieqmnas OAS 2720 Nhelimue-2n0iaibanpi veri 1! moysm ons eue lsnoigen 1WOY Srifigem of enn ei ova sc riens 19} eldsiriuonss ns 1Ole# sisving oy Hictiw sonslisdio GOGS bne.afidue act mort cities mein 0008 aor pniviosen ci inelbeiqni ys one lost .elawao6 et jevewerh bebwen di ISA .sibenr ef: es ll5w as 101068 sisyitg "Vscertoot" 10 gioenecpat nem nérties Jxeinoa ni beostg 2i ts) notarmoiri vier v'sssesen fat cnhuene Pl jeldas nes Vronoss adi te etnarisio ont 1A 2188010) molieic Gril du nsibanso arf ot ons etstblonadate of cicisiiavs sda ai nofemron sale eubew Greene oti dud bevioe ci fi lifny iigie ni tqed ed eum aint one arated OOS yey ont 10 Late gen ba Hin esinsarios Fabre emo few oA ul eeeniqud Haven geusmed iepel ,snoitqumeini e2zorizud gauss blued estiviae ening omaneliqutdlt © emeiicig vonire store soneheqxe yam ensibangO 2005 resY Brit Isarh oi ontingstq al few Oniod ed of empes BbansO revaworl iso efit ni léareur 46 0 ap fw eli tert oteimitqo Yists reborn 26) bigaete enaibens) tna mega | RTE | 0008 Ya LA LIST OF RECOMMENDATIONS OEM Recommendation 1: That Industry Canada work aggressively with representative associations and trade organizations to promote special interest Web pages on its Strategis Internet site with links and newsgroup facilities to provide Year 2000 information and to aid the discussion of solutions. Recommendation 2: That the federal government publicly disclose details of the Year 2000 readiness of its essential services and of the relevant contingency plans of key departments on a monthly basis starting in March 1999. Recommendation 3: That provincial/territorial and local governments publicly disclose details of the Year 2000 readiness of their essential services and of their relevant contingency plans. Recommendation 4: That Health Canada actively canvass the provincial/territorial governments, local health authorities and health care associations as to what additional information on health sector Year 2000 problems and solutions could be shared nationwide over the Health Canada Internet site. Recommendation 5: The Committee reiterates Recommendation 10 from the May 1998 Report: That Health Canada publish the names of manufacturers and importers of medical devices who do not furnish necessary Year 2000 compliance information in a timely fashion, and start regulatory or legal action against them. Recommendation 6: and provincial/territorial governments monitor the total 00 remediation in health care to ensure that high quality e not compromised. That the federal costs of Year 20 : medical services to Canadians ar 35 Recommendation 7: That Emergency Preparedness Canada and the Department of National Defence, in conjunction with provincial/territorial authorities, keep local officials updated with Year 2000 information packages as the Year 2000 approaches. 36 APPENDIX A GOVERNMENT RESPONSE TO THE SIXTH REPORT (INTERIM) OF THE HOUSE OF COMMONS STANDING COMMITTEE ON INDUSTRY: THE YEAR 2000 PROBLEM — WHERE IS CANADA NOW? introduction There can be no doubt that the Year 2000 problem is one of the most significant challenges that Canada and the rest of the world must face. The government commends the Standing Commitiee for its initiative in inquiring into the Year 2000 problem. The government shares the objectives of the recommendations in the Standing Committee’s Sixth (Interim) Report entitled, The Year 2000 Problem — Where is Canada Now? The government will continue with the Year 2000 preparations that it has initiated over the last few years, and looks forward to the Standing Committee’s ongoing work as a source of information and guidance. The government’s response addresses each of the Standing Committee’s recommendations in turn. The response provides a status report on initiatives taken to date and progress achieved. It reflects contributions from all departments and agencies, coordinated by industry Canada’s Task Force Year 2000 Secretariat and the Treasury Board Secretariat's Year 2000 Project Office. In the 150 days or so since the tabling of the Standing Committee’s report last May, there have been some significant developments that should be mentioned in the context of the present Government Response. The private sector Task Force Year 2000 established by the Minister of Industry in September 1997, issued its second report, entitled, A Cal! for Action: the Eleventh Hour, on 6 July 1998. The second Statistics Canada survey conducted in support of the work of the Task Force, found a marked increase in business awareness and action related to the Year 2000 problem, but also that much still had to be done. Although the Task Force Year 2000 has completed its mandate, a third Statistics Canada survey will be undertaken early in 1999 to assess progress in Year 2000 preparedness and identify priority areas for action. On 11 June 1998, the Minister of Finance announced a tax relief package, corresponding to Recommendation 7 of the Standing Committee’s report to help small and medium-sized businesses replace equipment that is not Year 2000 compliant. Federal departments and agencies have been intensifying efforts to raise general awareness of the Year 2000 problem by disseminating Year 2000 information directly to Canadian-based businesses at home and abroad through departmental and agency Internet sites, toll-free telephone lines, videos, public service announcements and other means. er with initiatives taken by the federal government several years ago, the intensified federal efforts since the tabling of the Standing Committee Ss report reflect the government’s strong commitment to tackle the Year 2000 problem in collaboration with all sectors and jurisdictions. But much more still needs to be done. Togeth 37 Recognizing the need for intensified preparations, the Prime Minister has assigned to an expanded Treasury Board responsibility for coordinating the federal government's Year 2000 activities on behalf of the Cabinet. The Prime Minister has written to all Ministers to emphasize the importance of Year 2000 work and has also charged four lead Ministers with special Year 2000 responsibilities. The President of the Treasury Board has general responsibilities to coordinate the federal government’s Year 2000 activities and specific responsibility to oversee the Year 2000 preparedness of federal departments and other organizations. The Minister of Industry, in collaboration with his colleagues and businesses, is responsible for ensuring that reasonable efforts are made to ensure that the private sector can meet the challenges of the Year 2000. The Minister of Foreign Affairs is responsible for working with Canada’s international partners to address Year 2000 problems that could adversely affect this country and to provide assistance internationally. The Minister of National Defence is responsible for contingency planning and emergency preparedness. The government strongly supports the theme of both the Standing Committee’s report and the Task Force Year 2000 reports that the Year 2000 problem is everybody's problem; it is not a problem just for businesses or governments. All sectors of Canadian society and all governments will be affected, and the same will be true around the world. All sectors of society and all governments will need to contribute to Year 2000 preparedness and solutions. Canadians can take some encouragement from the fact that their efforts to date and those of businesses and governments have placed Canada in the leading ranks of countries interms of Year 2000 preparedness. A vast amount of work still needs to be done, however, in the short period — barely fourteen months — between now and 2000. The government is committed to maintaining a leadership role in continuing to help Canadians respond effectively to the challenges ahead. The government is intensifying its efforts — as planned — to accelerate its own internal preparations and to mobilize its national and international partners to take all necessary action within the ambit of their responsibilities to ensure that they are ready for the Year 2000. 38 GOVERNMENT RESPONSE TO THE SIXTH REPORT (INTERIM) OF THE HOUSE OF COMMONS STANDING COMMITTEE ON INDUSTRY: THE YEAR 2000 PROBLEM — WHERE IS CANADA NOW? Recommendation 1 ia all businesses test their computer hardware, software and electronic devices for Year Response: The government shares the objectives of the Standing Committee’s recommendation, recognizing that it is addressed to businesses. The government has encouraged businesses to put in place formal action plans, including testing of all systems and applications, and will take all reasonable efforts to ensure that this is done. Task Force Year 2000 material, which strongly encourages testing, has been widely distributed to business clients in massive mail-outs, at information sessions, seminars, conferences or through associations or other organizations. Task Force Year 2000 material has also been distributed directly to government departments and agencies for their guidance and distribution to their business clients and stakeholders. Government initiatives to assist businesses, particularly small- and medium-sized businesses, encourage them to accelerate testing and sharing results. Data and information on Internet sites have been developed to facilitate sharing information and test results. For example, the Department of Agriculture and Agri-food, Environment Canada, Industry Canada, Public Works and Government Services Canada, Health Canada and the Treasury Board Secretariat Year 2000 Project Office Internet sites contain this kind of Year 2000 information (see appendix). Similarly, the government has been testing its own systems and encouraging departments and agencies to check interdependencies with all suppliers, stakeholders and clients. Treasury Board Secretariat has put a stepped-up work plan in place across government with the full support of Treasury Board Ministers and departments. The work plan calls for departments to begin full implementation testing in early 1999. Some departments have already begun testing some systems. Recommendation 2 ments be introduced to add the explicit responsibility of ensuring Ra eye amer uties for federally incorporated businesses. Year 2000 compliance to the list of directors’ d 39 Response: The government supports the objective of the Standing Committee's recommendation that directors of federally incorporated businesses recognize Year 2000 compliance as an explicit responsibility. However, present corporate governance statutes give directors responsibility to manage the business and affairs of the corporations they oversee, with a view to the best interests of the corporation and with the care, diligence and skill of a reasonably prudent person in comparable circumstances. The Department of Justice has advised that this duty requires directors to take into account such major issues as Year 2000 problems. These responsibilities have been further highlighted by the Canadian Bar Association in “Countdown to 2000 the Legal Issues,” the Canadian Institute of Chartered Accountants’ guidelines for financial statement disclosures relating to the Year 2000 issue and the Canadian Securities Administrators’ guidance on Year 2000 disclosure in annual reports. The government will build on the excellent work of the Task Force Year 2000 and continue to collaborate with the private sector to remind directors of all businesses of their responsibilities to ensure Year 2000 readiness. Recommendation 3 That all businesses insist that all firms within their supply chains can demonstrate Year 2000 readiness with actual test data. Response: The government shares the objectives of the Standing Committee’s recommendation, recognizing that it is addressed to businesses. The government also notes that the Committee’s recommendation is consistent with similar recommendations of the Task Force Year 2000. Government’s communications activities with businesses have emphasized this together with the importance of business partners readiness and the vulnerability of the supply chain. The government recognizes that it has a corresponding responsibility to determine whether its suppliers can demonstrate Year 2000 readiness with actual test data, and that government action on this front complements and reinforces action by businesses. In line with the Standing Committee’s recommendation, departments and agencies are taking action. For example, Public Works and Government Services Canada (PWGSC) has set up a Vendor Compliance Registry with an Internet site that lists the Year 2000 40 compliance status of over 5000 commonly government. Additionally, requesting that they provi ly used software and hardware products within PWGSC has written to government suppliers of other products, de information on their Year 2000 compliance status. Recommendation 4 That all businesses welcome questions about their Year 2000 readiness from firms in their supply chain and willingly provide actual test data to them. Response: The government shares the objectives of the Standing Committee’s recommendation and recognizes that, in some cases, firms may legitimately request that Year 2000 compliance information be provided in confidence. The government will continue to explore ways to implement the objectives of this recommendation. The Task Force Year 2000 also recognized the issue of legal liability raised by the Standing Committee’s recommendation and enlisted the help of the Canadian Bar Association to assess the legal issues posed by the Year 2000 problem and to bring them to the attention of Canadian business. Recommendation 5 That consumers and businesses insist on Year 2000 compliance guarantees in writing for all new consumer electronics products and computer software and hardware. Response: The government shares the objectives of the Standing Committee’s recommendation, recognizing that they are addressed to consumers and businesses. The government is cooperating with consumer organizations to supply consumers with the information they need to make informed choices in the market and to exercise their rights. Recommendation 6 That legislative amendments be introduced to eliminate legal liability for firms who, as good Samaritans, make Year 2000 solutions available free of charge. Response: The government shares the objectives of the Standing Committee’s recommendation. s available free of charge is a desirable goal. Matters that deal e jurisdiction of the legislatures of the various ment is bringing the Standing Committee’s Making Year 2000 solution ble with civil liability generally fall within th provinces and territories. The govern 41 recommendation to the attention of provincial and territorial governments. The government will also continue to explore the extent to which Parliament could complement provincial and territorial legislation on this matter. In addition, the government is exploring other options to implement the objectives of this recommendation in relation to federally regulated industries. Recommendation 7 That a separate class of capital cost allowance be established to provide for a 100% write-off in the period of acquisition of new computer hardware to replace existing hardware which is not Year 2000 ready. This provision should be directed solely at small- and medium-sized business, both incorporated and unincorporated. This provision would only be available for acquisitions made on or before June 30, 1999. Businesses that have already invested to correct the problem should also be eligible. Response: The government has implemented the Standing Committee’s recommendation. On 11 June 1998, the Minister of Finance announced tax relief for small- and medium-sized businesses to address the Year 2000 computer compliance problem. Specifically, accelerated capital cost allowance (CCA) deductions of up to $50,000 will be provided to small- and medium-sized enterprises on the cost of computer hardware and software acquired between 1 January 1998 and 30 June 1999, in order to replace equipment that is not Year 2000 compliant. These accelerated CCA deductions, combined with the regular CCA claims, will result in smaller firms being able to deduct 100% of the cost of eligible expenditures in the year of acquisition. Recommendation 8 That elected officials in the provinces, territories and municipalities work in concert to ensure that all Year 2000 compliance information, solutions and best practices related to policing, fire protection, water and sewage services are shared. Response: The government applauds the Standing Committee for the concern that it has shown for all Canadians through this recommendation. The government also agrees that concerted work by elected officials in the provinces, territories and municipalities would be an important foundation for ensuring the sharing of information, solutions and best practices with respect to the continuity of these essential public services. In the spirit of the Standing Committee’s recommendation, the government is working with its provincial and territorial partners to discuss interdependencies, share best practices and maintain an ongoing dialogue on the Year 2000 problem. Federal departments and agencies are working with their provincial partners to ensure that delivery of key services to Canadians is not disrupted at the turn of the century. 42 Recommendation 9 That the federal, provincial and territorial Ministers of Energy work in concert to ensure that all Year 2000 compliance information, solutions and best practices are shared quickly and widely within the electricity, oil and gas sectors. Response: The government shares the objectives of the Standing Committee’s recommendation. At the 13 July 1998 Council of Energy Ministers’ meeting, federal and provincial energy Ministers agreed to cooperate and share information with regard to monitoring Year 2000 compliance for the energy supply infrastructure. National Resources Canada is also facilitating the reporting of assessments by the energy industry on its readiness for the Year 2000. The Canadian Electrical Association (CEA) has agreed to report on the action plans and risk assessments of the Canadian electric utility industry. Similar types of arrangements are being developed by the National Energy Board with the natural gas and oil industry associations. Given that the Canadian energy industry infrastructure is closely linked with the U.S., the U.S. Department of Energy agreed to cooperate with NRCan regarding the exchange of information on cross-border Year 2000 issues. The CEA is also working with the North American Electric Reliability Council on Year 2000 issues. Recommendation 10 That Health Canada publish the names of manufacturers and importers of medical devices who do not furnish necessary Year 2000 compliance information in a timely fashion, and start regulatory or legal action against them. Response: The government shares the objectives of the Standing Committee’s recommendation. ’s Therapeutic Products Programme has formally requested all as ond fate of medical devices to respond to requests for information on Year 2000 compliance. The option of publishing names of manufacturers and importers who do not supply Year 2000 compliance information and/or the option of revoking manufacturer's authority to sella medical device may be used ifa company fails to respon to follow-up requesis. an Internet site to provide Year 2000 compliance devices and updates it regularly as new information is rters of such devices. This site is linked to the Health Canada has established information to the users of medical received from manufacturers and impo 43 SOS2000 and info2000 Internet sites. Health Canada’s Therapeutic Products Programme has developed a Medical Devices Database that is available to hospital associations, to the provincial coordinating body for Year 2000 issues, and to any other organizations requesting the information. Recommendation 11 That the federal, provincial and territorial Ministers of Health work in concert to ensure that all Year 2000 compliance information, solutions and best practices are shared. Response: The government shares the objectives of the Standing Committee’s recommendation. Year 2000 solutions and best practices should be shared between federal, provincial and territorial Ministers of Health. As a result of federal-provincial-territorial cooperation, the Canadian Year 2000 National Clearinghouse (CYNCH) is being established to increase sharing of information among federal, provincial and territorial governments and First Nations governments/institutions on methodologies and the status of Year 2000 compliance initiatives. Recommendation 12 That the major health care professional groups, such as the Canadian Medical Association and the appropriate provincial associations alert their members and produce guidelines and checklists to ensure that all health equipment is tested. Response: The government shares the objectives of the Standing Committee’s recommendation, recognizing that it is addressed to health care professional groups and provincial associations in the health care field. In the spirit of the Standing Committee’s recommendation, Health Canada has written to hospitals and nursing homes (as users of medical devices), highlighting the importance of ensuring that all health equipment is tested. Health Canada’s Therapeutic Products Programme Internet site has been designed to provide information to health care professionals, associations and the public on Year 2000 issues associated with medical devices and to facilitate discussion of experience and solutions. Recommendation 13 That the CRTC and Industry Canada take a stronger role in the telecommunications sector to audit the tests of Year 2000 compliance being performed by the service suppliers. Aa Response: The government shares the objectives of the Standing Committee’s recommendation and both Industry Canada and the Canadian Radio-television and Telecommunications Commission (CRTC) are working closely with the telecommunications industry to ensure that it is Year 2000 compliant. In order to ensure that the telecommunications industry members have Year 2000 compliance plans in place and are acting on them, the CRTC has written to the over 100 telecommunications service providers that it regulates pursuant to the Telecommunications Act seeking each company’s plan and the status of its implementation. Virtually all of the service providers have responded and a preliminary review indicates that practically all of the companies have a Year 2000 compliance action plan in place, which is being implemented. Industry Canada has made a similar request to over 1,000 public safety (police, ambulance, marine radio, etc.) and radio common carrier licensees and to 900 holders of Broadcast Certificates, all under the Radiocommunication Act. The results of these measures are Still being collected and assessed and an appropriate course of action will be determined accordingly. Industry Canada has also written to 93,000 other private licensees under the Radiocommunication Act informing them of the problem and encouraging them to take remedial action. The CRTC and Industry Canada are also in regular contact with the chairs of several telecommunications industry fora that have been created to bring together all operators, including small independent companies, to deal with the Year 2000 issue. The goals of these fora are to ensure awareness of the problem, exchange information, plan for the testing to ensure the corrective measures taken by the individual company are compatible when telecommunications traffic is exchanged between carriers, and to develop remedial actions. Internationally, Industry Canada is represented on the International Telecommunications Union Year 2000 Forum which was formed to promote awareness of the Year 2000 problem, to advise on compliance standards and to encourage members’ timely compliance. The government is very encouraged that the telecommunications industry fully appreciates the gravity of the problem, is taking it very seriously and is doing its utmost to become Year 2000 compliant. The telecommunications industry members understand that their operations are mission critical to other industries and most of the major players have already completed an independent audit of their Year 2000 preparedness, will do so in the near future or have completed internal audits led by outside personnel. In addition, Canadian carriers have created an Industry Forum to develop an industry contingency plan to minimize the impact of a potential network problem and/or failure attributed to Year 2000. Recommendation 14 That the Coast Guard of Canada expedite its Year 2000 program to ensure that full testing is completed before mid-1999. 45 Response: The government shares the objectives of Standing Committee’s recommendation. The Canadian Coast Guard (CCG) has established an aggressive schedule for completion of Government-Wide Mission-Critical (GWMC) functions. CCG has invested and will continue to invest considerable resources in the development of detailed contingency plans to ensure performance of GWMC functions in the event of failures outside its area of responsibility. Recommendation 15 That the Ministers of Foreign Affairs, of International Trade and of Transport discuss Year 2000 preparedness with Canada’s trading partners to ensure that international trade is not disrupted. Response: The government shares the objective of the Standing Committee’s recommendation. The Minister of Foreign Affairs has been charged with the responsibility of coordinating the international aspects of Canada’s Year 2000 readiness. The Department of Foreign Affairs and International Trade and other departments, including Transport Canada, have developed a plan to assess the risks of disruption to international trade. They are also taking appropriate measures to minimize risks of trade disruption wherever possible and develop contingency plans to deal with risks that cannot be reduced to an acceptable degree. In the first instance, the Department of Foreign Affairs and International Trade will identify systems within our major trading partners whose failure could disrupt trade and the Year 2000 compliancy status of those systems. In cases where the risk of failure is significant, negotiations will be initiated with the countries concerned in an attempt to agree on mechanisms to keep trade flowing despite system failures. Where such negotiations do not succeed or where the risks remain high, other departments will become involved with the respective private sectors and other levels of government in contingency planning to find alternative sources of supply and to develop contingency plans to avoid disruptions to trade, including failures in international financial services, telecommunications, and transportation. In addition, Revenue Canada is conducting regular reviews on Year 2000 readiness with trading partners that import goods and services. In particular, a specific policy has been adopted for current electronic commerce clients who use the department's automated customs systems to import/export goods, to permit a two-year window for a transition of clients to full Year 2000 readiness. 46 Recommendation 16 That the government review fundin problems g mechanisms for departments with embedded chip Response: The government shares the objectives of the Standing Committee’s recommendation. Treasury Board Secretariat continues to work with departments to identify funding requirements associated with embedded chip problems. The Department of Finance has made a $400 million loan fund available to departments to ensure that Year 2000 work is not impeded by funding issues. Recommendation 17 That the government of Canada strengthen the coordination of its responses to the Year 2000 challenge to ensure that private sector readiness is not hampered, and that public and private institutions have access to the federal information they need. Response: The government shares the Standing Committee's view that it should support public sector and private sector readiness to respond to the Year 2000 challenge by facilitating access to the relevant federal information. The government notes with appreciation that both the Standing Committee’s recommendations and those of the Task Force Year 2000 have helped the government in its role in supporting the public and private sectors by focussing attention on priority challenges and needs. The government will facilitate access to relevant government information, recognizing that legal considerations may limit access in some circumstances. Treasury Board Secretariat and Industry Canada have set up Internet sites to share best practices and relevant federal government information with Canadian business and members of the public. Departments have taken initiatives to reach out to private and non-governmental partners to make available Year 2000 information. Additionally, Treasury Board Secretariat continues to work closely with the Standing Committee on Public Accounts and other Parliamentary Committees to ensure that Year 2000 information and federal government progress is shared with private sector institutions and members of the public. Recommendation 18 ent of National Defence accelerate the completion of its Year 2000 TE RS olutions atthe same time as preparing emergency compliance program, and start finding S preparedness contingency plans. 47 Response: The government shares the objectives of the Standing Committee’s recommendation. The Minister of National Defence has been charged with overall coordination of the emergency preparedness planning and related contingency planning for the federal government on the Year 2000 problem. This responsibility includes collaboration with the Treasury Board, Industry Canada and the Department of Foreign Affairs and International Trade to analyse risks of problems such as disruptions to essential services, and establish corresponding priorities for action. As part of the fundamental objective of the Department of National Defence (DND) to function effectively to the year 2000 and beyond, mission-critical systems are being assessed for Year 2000 compliance. Non-compliant systems will either be fixed or appropriate contingency plans developed. Contingency planning to mitigate the potential effects of the Year 2000 problem on essential services has begun within DND. DND is developing operational plans to cover the entire scope of defence missions. Recommendation 19 That the current Citizenship and Immigration Canada Pilot Project for Software Professionals be extended to at least 2001 and that consular staff abroad must become involved in searching out qualified Year 2000 personnel for Canada. Response: The government shares the Standing Committee’s objective to ensure that Canada has the qualified personnel needed to address the Year 2000 problem. Human Resources Development Canada, Citizenship and Immigration Canada and Industry Canada, in consultation with industry representatives, are committed to exploring the best ways to ensure an adequate supply of software professionals and other experts to support Canada’s efforts to address the Year 2000 problem. The Pilot Project operated by Human Resources Development Canada and Citizenship and Immigration Canada is being evaluated by external consultants whose final report is expected this fall. The results of the evaluation will help to determine how best to facilitate the supply of the Year 2000 experts needed in Canada. Consular staff abroad will continue to support the private sector recruitment and promotion activities for Year 2000 experts and for other personnel needed in Canada. 48 Recommendation 20 That elected public officials in Canada accept the challenge to overcome the Millennium Bug and ensure that the services that they are responsible for function unimpeded on January 1, 2000 and that they work in cooperation with the other levels of government. Response: The government shares the objectives of the Standing Committee’s recommendation and encourages the Standing Committee members to raise the issue within their Parties. The Prime Minister has directed all Ministers to give a high priority to work on the Year 2000 problem, and Cabinet has directed Treasury Board to monitor progress in all departments, agencies and Crown corporations to ensure Year 2000 readiness is achieved and contingency plans are in place wherever required. In addition, the Prime Minister has designated four Ministers to co-ordinate and lead federal Year 2000 activities. The government will continue to work with other levels of government to achieve the same objectives. The government will provide speaking materials and background information to all Members of Parliament and Senators to assist them in addressing Year 2000 issues with their constituents. Recommendation 21 That the Prime Minister of Canada and all senior Ministers emphasize to all Canadians the importance of the Year 2000 problem. Response: The Prime Minister has directed each Minister to take the lead for Year 2000 preparedness in his or her area of responsibility as it affects a specific portfolio and Canadians in general. However. in considering the scope ofthe potential problems and the interconnected nature of the issue, the government will make every effort to inform all Canadians of the issue and encourage them to take the steps necessary to prepare for the Year 2000. Recommendation 22 That the First Ministers make the Year 2000 problem an issue at First Ministers’ Conferences. 49 Response: The government recognizes the importance of the issue and will consider presenting the Standing Committee’s recommendation at the discussions preparatory to the next First Ministers’ Conference. The government notes that the Chair of the Standing Committee took the initiative to write to the lead provincial premier inviting him and his colleagues to consider Year 2000 issues at the annual premiers’ conference in August 1998. The Chair of Task Force Year 2000, Mr. Jean Monty, also wrote with a similar recommendation. The government regrets that this issue was not addressed by the provincial premiers. Recommendation 23 That private sector firms continue to disseminate Year 2000 information to their clients. Response: The government shares the objectives of the Standing Committee’s recommendation, recognizing that it is addressed to businesses. For its part, the government will continue to disseminate Year 2000 information directly to Canadian-based businesses at home and abroad through departmental and agency Internet sites, toll-free telephone lines and videos. As well, a number of federal initiatives facilitating private sector Year 2000 readiness have been announced (CAN2K, Year 2000 First Step, tax relief, Business Development Bank loan program). All departments and agencies will continue to support the efforts of private sector firms to disseminate Year 2000 information to their clients. Recommendation 24 That Members of Parliament continue to make use of their householders, town hall meetings and all other channels to inform their constituents, about the Year 2000 problem. Response: The government shares the objectives of the Standing Committee’s recommendation. The government will assist Members of Parliament and Senators, with information and communication materials on the Year 2000 problem. Members of Parliament and Senators have played an important role in providing information and assistance to Canadians on the Year 2000 problem, and this will continue to be an important way of engaging Canadians on this issue. 50 Recommendation 25 That the Speaker declare a Year 2000 Te St Day for Parliament Hill and constit ffi to thoroughly test all equipment. : 8 enoubewaG Response: The government supports the excellent work that both the House of Commons and the Senate have been doing in ensuring that Parliament is prepared for the Year 2000 issue. The government suggests that, since the testing of equipment in Parliament is an internal matter for Parliament itself, the Committee pursue this recommendation with the appropriate parliamentary authorities. The government would be prepared to assist with testing, if requested. Recommendation 26 That the media provide Canadians with frequent and regular information on the Year 2000 problem. Response: The government shares the objectives of this recommendation. The government has already disseminated Year 2000 information to media, businesses and other audiences. Industry Canada’s Task Force Year 2000 Secretariat and the Treasury Board Secretariat’s Year 2000 Project Office continue to be the main focal points within the federal government for information on the Year 2000 file to support departments and agencies in fulfilling their responsibilities to provide information to external audiences. They also continue to work with departments and agencies to ensure that the media have the information they need to report authoritatively on the Year 2000 problem. The Department of Foreign Affairs and International Trade will support these efforts by contributing information on global Year 2000 readiness. The Canadian Broadcasting Corporation and the Alliance of Canadian Broadcasters have produced a bilingual public service announcement that will air all across Canada in fall of 1998. The governments also participating In a segment of the Discovery Channel program on the Year 2000 issue. Industry Canada assisted Task Force Year 2000 in launching its communications campaign to prompt business to action, including a national newspaper and trade Warnes advertising campaign, the establishment of a toll-free telephone RE Oa sb Internet site, and the promotion of access to local service providers through advertisemen in yellow-pages directories. 51 In addition, Industry Canada has undertaken a major awareness campaign, including a joint initiative with Revenue Canada to mail a Year 2000 brochure to over three million Canadian businesses; over 3,000 letters to major clients and associations, bulletins in sector specific publications; and the continuous updating of Industry Canada’s SOS2000 Internet site. The department has also partnered with the Canadian Bankers Association to produce a nation-wide series of over 80 Year 2000 information seminars attracting over 5,200 participants thus far. It implemented a number of initiatives addressed to small and medium enterprises, such as Year 2000 First Step, a Student Connections initiative in partnership with the Canadian Imperial Bank of Commerce, providing customized assessments to 15,000 enterprises to deal with the Year 2000 challenges; CAN2K, a Community Access Program offering a tool kit consisting of an Executive Guide and Workbook for developing a Year 2000 action plan. Seminars on Year 2000 have been offered as part of info-fairs and conferences for small- and medium-sized enterprises throughout Canada. 52 APPENDIX TO THE GOVERNMENT RESPONSE TO THE SIXTH REPORT (INTERIM) OF THE HOUSE OF COMMONS STANDING COMMITTEE ON INDUSTRY: THE YEAR 2000 PROBLEM — WHERE IS CANADA NOW? List of Dedicated Governmeni Year 2000 Internet Sites The following federal departments and agencies have established Year 2000 Internet sites. Agriculture and Agri-Food Canada — Year 2000 http://aceis.agr.ca/policy/y2k This site provides an introduction to the Year 2000 problem and answers to questions for agricultural producers. Environment Canada — Year 2000 Green Lane http://www1 .tor.ec.gc.ca/year2000/english-home.html This site provides information on the Year 2000 and how it pertains to Environment Canada’s clients, suppliers and its regulatory responsibilities. Industry Canada Task Force Year 2000 http://strategis.ic.gc.ca/sos2000 This site is specifically dedicated to creating awareness and providing assistance to Canadian business and industry. Public Works and Government Services Canada Vendor Information Service http://vend2000.gc.ca This directory of Year 2000 readiness information for more than 5,000 third-party software and hardware products was compiled to assist Government of Canada managers and technical personnel in determining Year 2000 ready versions and available dates of technology products for computing platforms. The readiness information is based solely on supplier responses to inquiries on the Year 2000 compliance of their products. Health Canada — Medical Devices: Year 2000 Database nt k_db.html http://www.hc-sc. c.ca/hpb-dgps/therapeut/htmleng/y2 So | | A database of ne that has been provided to Health Canada by medical device manufacturers or users. Public Service Commission p:// psc-cfo.ac.ca/recruit/itimie.htm — | | pt Technology/Information Management Recruitment website. 53 Treasury Board Secretariat — Year 2000 Project Office http://www.info2000.gc.ca This site provides an overview of the federal government's progress and action pan, and contains key links to all key Year 2000 sites in Canada and internationally. 54 APPENDIX B — LETTER TO THE MINISTER OF FINANCE Oo | Tuesday, December 8, 1998 The Honourable Paul Martin Minister of Finance Dear Minister, The Standing Committee on Industry has been examining the Year 2000 computer problem for over a year. Last May the Committee tabled its first interim report on this issue entitled The Year 2000 Problem — Where Is Canada Now? The Committee applauds the government’s quick response to implement the Committee’s recommendation 7 on tax relief for small and medium-sized businesses to address the Year 2000 computer compliance problem. The Committee expects that this measure will help stimulate small- and medium-sized businesses to address the Year 2000 problem. Since issuing this first report, the Committee has completed its second review of how well Canada is preparing to solve the Year 2000 problem, involving additional sectors of the economy. During this second review of the Year 2000 problem in Canada, the Committee had an opportunity to hear from the main representative of Canada’s agricultural sector, the Canadian Federation of Agriculture, on the 26th of November 1998. At this time, the Committee was informed that Canada’s 276,000 farms are only now beginning to receive the necessary information to allow them to address their specific Year 2000 issues. One of the agricultural community’s major concerns was with respect to the provision of uninterrupted electrical power during the Year 2000 transition. The representative from the Canadian Federation of Agriculture explained how the scenes of dead livestock resulting from the ice storm in Eastern Ontario and Southern Quebec last January reinforced to the farming community their dependence on this key utility. Although the Committee also heard reassuring testimony from Canadian electrical utilities that they would be Year 2000 compliant by next summer, the fact remains that problems with electrical supplies remain possible, more particularly in rural Canada. One of the proposals from the agricultural sector was that, given their almost total dependence on electrical power, they should be allowed to purchase emergency power generators as a part of their Year 2000 remediation plan and have the same Year 2000 related tax benefit. ause business losses in most areas of the economy, farms dvantages. Firstly, rural areas are more likely to loose tly the last areas to have their power restored. Secondly, Although loss of electricity can c have two major additional disa electrical power and are frequen 55 many farm activities, from feeding their livestock to controlling the environment for massive greenhouses, are susceptible to the loss of livestock or produce after only relatively brief periods of time without electrical power. The current Year 2000 tax measure announced last June excludes the option of purchasing an emergency power generator but the Committee feels that for the farming community this is an important asset for possible Year 2000 problems. As Chair of the Standing Committee of Industry, | would urge that your officials examine the possibility of modifying the regulations to allow the farming community to purchase emergency power generators as part of their Year 2000 remediation plan. | thank you in advance for your support. Yours sincerely, Susan Whelan, Chair of the Standing Committee on Industry 56 APPENDIX C LIST OF WITNESSES Organizations and Individuals Date Canadian Bar Association Thursday, June 4, 1998 Richard Corley, Member Michael Fortier, Chair W. Laird Hunter, Project Director Michel Racicot, Member pee hth Accountants’ Association of Tuesday, June 9, 1998 anada Mike Fletcher, CGA, President and Chief Executive Officer Insurance Bureau of Canada Tuesday, June 16, 1998 Alex Kennedy, Executive Vice-President, General Council of Canada and Corporate Secretary Wayne Thorpe, Vice-President, Commercial Lines Underwriting Mark Yakabuski, Vice-President Canadian Imperial Bank of Commerce Tuesday, September 29, 1998 Robert Paterson, General Manager Industry Canada Timothy Garrard, Chief Information Officer Jonathan Sunderland, Project Officer Canadian Healthcare Association Tuesday, October 6, 1998 Sharon Baker, Vice-President, Corporate Services, Ontario Hospital Association Kathryn Tregunna, Director Health Canada Fruji Bull, Director General Beth Piertson, Acting Director Statistics Canada Jamie Brunet, Year 2000 Survey Manager Ivan Fellegi, Chief Statistician of Canada Canadian International Development Agency Gerry Kenney, Senior Telecom and Information Specialist John Robinson, Vice-President Wednesday, November 4, 1998 57 Organizations and Individuals Date Foreign Affairs and International Trade Wednesday, November 4, 1998 Nancy Stiles, Director General Treasury Board Secretariat Jim Bimson, Program Director Linda Lizotte-MacPherson, Chief Information Officer Guy McKenzie, Assistant Secretary Canadian Coast Guard Tuesday, November 17, 1998 Jacques Clavelle, Director General William Elliott, Deputy Commissioner Canadian National Jim S. Bright, Director, Business Systems Robert Cantin, Manager, Corporate Year 2000 Canadian Shipowners Association Réjean Lanteigne, Vice-President, Operations Donald Morrison, President Canadian Trucking Alliance Michelle LeBlanc, Director, Policy and Research Alberta Transportation and Utilities Thursday, November 19, 1998 David Noble, Director of Provincial Programs Department of National Defence Gary Garnett, Vice Chief of the Defence Staff (VCDS) Raymond Henault, Deputy Chief of the Defence Staff (DCDS) Paul Thibault, Federal Coordinator, Y2K National Contingency Planning Emergency Measures Ontario Doug Harrison, Deputy Director Canadian Bankers’ Association Tuesday, November 24, 1998 Frank Riddell, Manager, Year 2000 Project Mark Weseluck, Vice-President Canadian Radio-television and Telecommunications Commission David Colville, Vice-Chairman Allan Rosenzveig, General Counsel 58 Organizations and Individuals Date Department of Industry Michael Binder, Assistant Deputy Minister Connie Edlund, Director General, Task Force 2000 Secretariat Jan Skora, Director General Insurance Bureau of Canada Gary Kapac, Year 2000 Project Director Alex Kennedy, Executive Vice-President, General Council of Canada and Corporate Secretary John Mitchell, Year 2000 Officer Office of the Superintendent of Financia! Institutions Canada John Thompson, Deputy Superintendent, Regulation Stentor Alex Giosa, Vice-President, Network Operations and Year 2000 Teleglobe Jacques Demers, Vice-President, Technical Corporate Projects Telesat Canada J. Gordon Fraser, Vice-President, Network Services Air Canada Jean-Paul Bourgeois, Director, Enterprise Systems Janice Robinson, Project Director — Year 2000 Air Transport Association of Canada Geoffrey Elliot, Executive Vice-President, Policy and Strategic Planning Clifford Mackay, President & CEO Alliance of Manufacturers & Exporters Canada Jayson Myers, Senior Vice-President and Chief Economist Mathew Wilson, Policy Analyst Atomic Energy Control Board N.S. Anani, Head, Instrumentation Control Electrical Group sie G.J. Kurt Asmis, Director, Safety Evaluation Division (Engineering) a T.E. Schaubel, Senior Specialist, Reliability and Probabilistic Risk Assessment Group 59 Tuesday, November 24, 1998 Thursday, November 26, 1998 Organizations and Individuals Date Canadian Airlines International Ltd. Thursday, November 26, 1998 Scott Bradley, Director of Government Affairs Canadian Association of Petroleum Producers Greg Stringham, Vice-President, Markets & Fiscal Policy Canadian Electricity Association Francis Bradley, Vice-President, Corporate Resources Canadian Federation of Agriculture Jeff Atkinson, Communications Coordinator and Parliamentary Liaison Canadian Gas Association George Barnhart, Vice-President, Information Systems and Chair Year 2000 Task Force John Klenavic, Federal Affairs Consultant Government of Alberta George Samoil, Chief Information Officer Government of New Brunswick Gary Andrews, Director, Year 2000 Program Management Office, Corporate Information Management Services, Supply and Services Lori MacMullen, Chief Information Officer, Corporate Information Management Service, Supply and Services “Hydro-Québec” Jacques Bédard, Year 2000 Project Pierre Chênevert, Head, Transport Information Mining Association of Canada Dan Paszkowski, Vice-President, Economic Affairs National Energy Board John McCarthy, Business Leader, Operations Natural Resources Canada Dan Whelan, Director General NAV CANADA David Honkanen, Year 2000 Project Manager Nova Scotia Power Inc. Ann Petley-Jones, Chief Information Officer 60 Organizations and Individuals Date Ontario Hydro Stuart Brindley, Manager, Y2K Operations, Central Market Operations W.K. (Bill) Imms, Director, External Liaison Ottawa Hydro Peter Liu, Director, Management Information Systems Ed Muldoon, Director, Engineering Operations Task Force Year 2000 Alain-F. Desfossés, Executive Director Jean Monty, President and Chief Executive Officer Canadian Water and Wastewater Association Tuesday, December 8, 1998 George Terry, Vice-President Information and Technology Ontario Clean Water Agency Federation of Canadian Municipalities James Knight, Executive Director Thursday, November 26, 1998 61 at Pee ys ae ~ | pa TN a MUR « NT : tilt y, ‘ ae, + LL SERA, "MÉRITE eG “Sia © Pa l pr: ma = SERRES 1 in LA 5 4 à R'OPD ALES A | L” yh , | love it Pa be EAN d ER 00h» Part : Wal tance “A. à 4 rites. 7 Va aes 4-18 ARLES A 4 ‘ ) < 27 i : i : 7 à { v , 1 L 2 DRE TIR. DU 17 Y ve Were f a a ope ou: wy ° à ra _ pass Wire he! oa wie réa 248 406 Ma. ASE Un € ’ : : É ~ ac res mt fn € {RSR - wx ingen ae, M0 PA ree | ee 7 iris 2s By | ARTS l mad | ee SAC: © and | tolé + of | ee Pitt ae ei pl rap nc VU ian berne. artetrr min … e cere ind ms | =: RO Bae : Een tes cn Cite ES ee 22 eae act hat tr vu . | D M tir ap A Ted Dra diese | js | van L APPENDIX D LIST OF BRIEFS Se ef ne Air Canada Janice Robinson, Project Director — Year 2000 Air Transport Association of Canada Clifford Mackay, President and CEO Alberta Transportation and Utilities David Noble, Director of Provincial Programs Alliance of Manufacturers & Exporters Canada Jayson Myers, Senior Vice-President and Chief Economist Atomic Energy Control Board G.J. Kurt Asmis, Director, Safety Evaluation Division (Engineering) Atomic Energy of Canada Ltd. David Torgerson, Vice-President, Research and Product Bank of Montreal Maurice Hudon, Senior Vice-President Bell Canada Denis Lalonde Assistant Vice-President, Senior Manager, Millennium Compliance Canadian Airlines International Ltd. Scott Bradley, Director of Government Affairs Canadian Association of Chiefs of Police | | J. Delcourt, Chief of Police, Chair, Canadian Association of Chiefs of Police Informatics Committee Canadian Association of Petroleum Producers Greg Stringham, Vice-President, Markets and Fiscal Policy 63 Canadian Bankers’ Association Mark Weseluck, Vice-President Canadian Bar Association Michael Fortier, Chair Canadian Coast Guard William Elliott, Deputy Commissioner Canadian Electricity Association Francis Bradley, Vice-President, Corporate Resources Canadian Federation of Agriculture Jeff Atkinson, Communications Coordinator and Parliamentary Liaison Canadian Gas Association George Barnhart, Vice-President, Information Systems and Chair, Year 2000 Task Force Canadian Healthcare Association Kathryn Tregunna, Director Canadian International Development Agency John Robinson, Vice-President Canadian National Jim S. Bright, Director, Business Systems Canadian Pulp and Paper Association Kevin McElhatton, Vice-President, Economics and Statistics Steve Stinson, Director Canadian Radio-television and Telecommunications Commission David Colville, Vice-Chairman Canadian Shipowners Association Donald Morrison, President Canadian Water and Wastewater Association George Terry, Vice-President Information and Technology Ontario Clean Water Agency 64 Certified General Accountants’ Association of Canada Mike Fletcher, CGA, President and Chief Executive Officer Chrysler Canada Othmar Stein, Vice-President de Jager & Company Limited Peter de Jager, President Department of Industry Timothy Garrard, Chief Information Officer Jonathan Sunderland, Project Manager Department of National Defence Paul Thibault, Federal Coordinator, Y2K National Contingency Planning Emergency Measures Ontario Jim Ellard, Director Ethics Institute of Canada Richard Bélec, Director Federation of Canadian Municipalities James Knight, Executive Director Foreign Affairs and International Trade Nancy Stiles, Director General GartnerGroup Jim Carmont, GartnerGroup Representative (Atlantic Canada) Government of Aiberta George Samoil, Chief Information Officer Government of New Brunswick Lori MacMullen, Chief Information Officer, Corporat and Services e Information Management Service, Supply 65 Health Canada Fruji Bull, Director General “Hydro-Québec” Jacques Bédard, Year 2000 Project Insurance Bureau of Canada Alex Kennedy, Executive Vice-President, General Council of Canada and Corporate Secretary Mining Association of Canada Dan Paszkowski, Vice-President, Economic Affairs National Energy Board John McCarthy, Business Leader, Operations Natural Resources Canada Dan Whelan, Director General NAV CANADA David Honkanen, Year 2000 Project Manager Nortel (Northern Telecom) Michael Cooke, Senior Manager Nova Scotia Power Inc. Ann Petley-Jones, Chief Information Officer Office of the Superintendent of Financial Institutions Canada John Thompson, Deputy Superintendent, Regulation Ontario Hydro Stuart Brindley, Manager, Y2K Operations, Central Market Operations W.K. (Bill) Imms, Director, External Liaison Ottawa Hydro Peter Liu, Director, Management Information Systems Retail Council of Canada Diane Brisebois, President and Chief Executive Officer 66 Royal Canadian Mounted Police David Morreau, Director, Year 2000 Project Statistics Canada lvan Fellegi, Chief Statistician of Canada Stentor Alex Giosa, Vice-President, Network Operations and Year 2000 Task Force Year 2000 Jean Monty, President and Chief Executive Officer Teleglobe Canada Jacques Demers, Vice-President, Technical Corporate Projects Telesat Canada J. Gordon Fraser, Vice-President, Network Services Toyota Canada Inc. Brian Mason, Nationai Manager Treasury Board Secretariat Linda Lizotte-MacPherson, Chief Information Officer 67 nee | eh en at ew: “re Mans sr ticeéite (2) ae FA. Étaû ss de ue AT Mit (242th | LV | ie or) A : in Martel Oy other Vis Tee bon | FAT ni {none at Cite Guns Date ; jet tés À à MAN Rew; Wapmeage Try! a > aie A” a} a Oren a pee A tar lle j a 2 re @& Lit sb ar Wea dr seen abi vs : “4 mee we LL ole . ex VE AMIE ai » 5 oS ae ARLES tete =e «Ga is Sah eR nth ON trons Mt ie KO IEEE Peart: L'ionhiée rage gE rw freres . : Real? Coach APE - |) |” os SNS 2% Vibe Davie Sherty.« se owen. 2s np Road ere, REQUEST FOR GOVERNMENT RESPONSE Pursuant to Standing Order 109, the Committee requests that the government table a comprehensive response to its Report. A copy of the relevant Minutes of Proceedings of the Standing Committee on Industry (Meetings Nos. 50, 51, 53, 55, 59, 69, 71, 72, 73, 75 80, 82 and 84 which includes this Report) is tabled. Respectfully submitted, WA i Wa Susan Whelan, M.P / Essex Chair 69 DISSENTING OPINION BY THE BLOC QUEBECOIS (BQ) ON THE YEAR 2000 PROBLEM IN CANADA On May 14, 1998, the Standing Committee on Industry tabled its first report on the Year 2000 problem. That report, which contained 26 recommendations, was adopted unanimously by Committee members. The quality of the present, second report, entitled The Year 2000 Problem — Canada’s State of Readiness is much lower than that of the first. While the first report was characterized by rigour and objectivity, the present report often lacks those qualities. Ina Spirit of goodwill and in order to improve the report, therefore, the BQ proposed 16 amendments. The Year 2000 problem is serious, and partisanship is inappropriate to its solution. Some of the BQ’s amendments were accepted, and others turned down. Some of those that were turned down form the basis for this dissenting opinion. Health care The Committee’s report expresses concern about the health care system’s Year 2000 readiness, particularly because of scarcity of funds. The BQ proposed a recommendation that the federal government address the costs of Year 2000 remediation through transfer payments to the provinces. This amendment was turned down, but Committee members insisted on retaining a recommendation that the federal government monitor the costs of Year 2000 remediation by the provinces. Thus, while ignoring the fact that Year 2000 remediation puts additional financial pressure on the health care system, the Committee wants the federal government to retain the right to monitor — fearing no doubt that the provinces cannot provide high quality health care without federal monitoring. The BQ could not let such a recommendation pass unchallenged. Health care is an area of provincial jurisdiction. It is therefore not the responsibility of the Industry Committee, in a report on the Year 2000 problem, to revive old constitutional quarrels, particularly at a time when the provinces are faced with ever-shrinking budgets. Essentially, this disagreement arose from the fact that, unlike most Committee members, the BQ does not consider the federal government a higher level of government. Nor was it demonstrated to the Committee that the federal government's Year 2000 readiness is any greater than that of the provinces. Responsibility and liability from the outset that both individual and corporate citizens FE AN forestall possible Year 2000 problems. However, the BQ t that the Committee bypassed any consideration of computer manufacturers’ liability. The BQ considers that individual and corporate citizens grappling with non-Year 2000 compliant computers are as much victims as they are liable, and need : ... for businesses to realize they _ The report notes “an urgent need for sat de nar to act.” The BQ considers it indispensable to remind all scene that they may be held liable if they are not Year 2000 ready; businesses should must take steps | deplores the fac 71 be informed that they are responsible for trying to solve the problem, and they should be helped to solve it. The BQ would have liked the Committee to consider the issue of liability of large manufacturers of non-Year 2000 compliant computers or, at least, to have noted this issue in the report. Objectivity The BQ also deplores the fact that the present, second report is not as objective as the first report. A number of omissions mean that certain conclusions must be placed in context. No mention is made of the December 1998 report by the Auditor General expressing doubt about certain federal departments’ Year 2000 readiness. By leaving out such information, the Committee has felt justified in expressing unconditional praise for federal government action, particularly its leadership in the field of emergency preparedness, at a time when the Department of National Defence, for example, has some catching up to do where its own Year 2000 readiness is concerned. A portion of the report is helpful information that accurately reflects much of the testimony heard by the Committee. The BQ attended the Committee regularly. It would have liked the Committee’s report to reflect its work. As a result, the BQ proposed a series of amendments. Unfortunately, the spirit of co-operation that motivated the Industry Committee last spring is long gone. 72 MINUTES OF PROCEEDINGS THURSDAY, FEBRUARY 4, 1999 (Meeting No. 84) The Standing Committee on Industry met at 9:05 a.m. this day, in Room 536, Wellington Building, the Chair, Susan Whelan, presiding. Members of the Committee present: Sue Barnes, Eugène Bellemare, Antoine Dubé, Rahim Jaffer, Marlene Jennings, Stan Keyes, Francine Lalonde, Walt Lastewka, lan Murray, Jim Pankiw, Janko Peric, Alex Shepherd and Susan Whelan. In attendance: From the Library of Parliament: Daniel Brassard, Antony Jackson and John Craig, Research Officers. Witnesses: From the Office of the Auditor General of Canada: Douglas Timmins, Assistant Auditor General; Nancy Cheng, Principal, Audit Operations Branch. Pursuant to Standing Order 108(2), consideration of Chapter 19 (Electronic Commerce: Conducting Government Business Via the Internet) of the December 1998 Report of the Auditor General of Canada. Mr. Douglas Timmins made an opening statement, and with the witness, answered questions. At 10:15 a.m., the sitting was suspended. At 10:23 a.m., the sitting resumed. At 10:23 a.m., the Committee proceeded to sit in camera. Pursuant to Standing Order 108(2), a study on Information Technology: Preparedness for Year 2000. The Committee proceeded to the consideration of a draft report. It was agreed, — That the Draft Report, as amended, be concurred in. Ordered, — That the Chair present the Thirteenth Report as amended to the House at the earliest possible opportunity. uant to Standing Order 109, the Committee requests that — That purs die . ae care’ : hensive response to this report within one hundred fifty the Government table a compre (150) days. r be authorized to make such typographical and = Chai It was agreed, — That the thout changing the substance of the Draft Report editorial changes as may be necessary wi to the House. 73 It was agreed, — That 1100 copies of the Report be printed in both English and French in tumble format. It was agreed, — That the Committee authorize the printing of the dissenting opinion of the Bloc Québécois as an appendix to this report, immediately following the signature of the Chair. It was agreed, — That any dissenting opinions be limited to no more than two (2) pages. It was agreed, — That any dissenting opinions be received by the Clerk no later than 4:00 p.m. Thursday, February 4, 1999. At 12:30 p.m., the Committee adjourned to the call of the Chair. 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